Wed, 24 June 2009 We have temporarily disabled file uploads due to an issue with one of our service providers. Our developers have opened a ticket with the service provider and we will be providing updates on the situation as it progresses. 3:30 pm EST - The issue with the service provider has been resolved, and uploads are now working. We apologize for any inconvenience this may have caused. Please email support@libsyn.com if you have any questions. Category: general -- posted at: 3:11 PM Comments[0] |
Fri, 12 June 2009 We are running into some more problems connecting to our CDN this afternoon. We are in contact with them and hope the issue will be resolved shortly. We'll post updates as soon as we have them. Sorry for any delays. ---------- Update 1:50pm. These issues should be resolved. Please contact support at libsyn.com if you're still having trouble. Thanks Category: Media Delivery -- posted at: 1:41 PM Comments[0] |
Mon, 8 June 2009 We noticed that there were problems connecting to the CDN. This will affect uploads until they resolve the issue. We have a ticket open with them and are working to get the problem solved. Please let us know if you have any further questions or problems at support@libsyn.com -------------------- Update 8:00pm 6/8/09 Issues with the CDN should be resolved. Please contact us if you're still having trouble support@libsyn.com. Category: Media Delivery -- posted at: 7:00 PM Comments[0] |
Mon, 1 June 2009 We are looking into some recent reports of 500 Internal Errors for Libsyn downloads. Sorry for any frustration. We will post updates soon. Thanks ___________________ I'm sorry for the frustration. There was a problem with one of our disks that was causing these errors intermittently. We believe the problem should be resolved. Please let us know if you have any other questions or problems. Thanks Category: Media Delivery -- posted at: 11:52 AM Comments[0] |
Sat, 16 May 2009 Some of you will be receiving an e-mail from PayPal, notifying you that your subscription with Libsyn has been canceled. This is most likely a result of the billing account updates we are asking everyone to complete. When you update your billing info with us, we create a new subscription for you, and cancel your old one (so you don't get double billed). Two points on that: 1) After you complete the billing update, it doesn't hurt to cancel your old subscription yourself. Old subscriptions will have a subscription id like S-XXXXXXX (as opposed to new subscriptions with an id like I-XXXXXXX). If you don't cancel it yourself, we will be cancelling old subscriptions in batches each day. If you believe you have been double billed, please get in touch with support and they will get it sorted out. 2) If you're not sure whether the cancelation notice was due to the billing update or not, you can verify that your account has been updated and is active by logging in at libsyn.com, clicking the "Account" tab, and verifying that your subscription ID begins with an I, like "I-XXXXXXX". As always, if you have any questions or need further assistance, you can contact us at support@libsyn.com. Category: general -- posted at: 12:01 PM Comments[0] |
Wed, 13 May 2009 We received short notice from a service provider that will be performing system maintenance tonight. We will be temporarily disabling logins between the hours of 12am and 1am, and we will be providing updates on the situation as it progresses. We apologize for any inconvenience this may have caused. 1:15am - Logins enabled -- please email support@libsyn.com if you have any questions. Category: general -- posted at: 9:10 PM Comments[0] |
Thu, 7 May 2009 A few users began to report low-than-normal stats yesterday afternoon (May 6th). We did some investigating into this issue and realized that there were some hardware issues causing stats to not get relayed to the display. We've remedied these issues and are in the process of rolling back to before the hardware failed and will be restoring these stats to affected users over the next day. During this time period stats may appear to not be working, when in reality they are just a day or so behind and will be catching up to the moment that the rollback is complete. Sorry for any frustration. Please email support@libsyn.com if you have any questions. Thanks Category: Stats -- posted at: 3:21 PM Comments[1] |
Wed, 6 May 2009 5/06/06 1:00pm EST - We are receiving reports of an issue with new file uploads to Libsyn. We will post updates as we work to resolve the issue with one of our service providers. Please contact support@libsyn.com if you have any questions in the meantime. We apologize for the inconvenience. 5/06/09 2:30pm EST - The uploading problem has been resolved -- the issue was caused by one of our service providers. Our developers were quickly able to communicate with the service provider in order to resolve the issue. If any users notice issues when accessing media files uploaded to Libsyn earlier today, please email support@libsyn.com. Category: general -- posted at: 1:04 PM Comments[0] |
Mon, 4 May 2009 Monday 5/04/09 12:00pm EST - A few Libsyn users have reported that media files uploaded over the past 48 hours are unavailable for download. If you notice any issues with your recently uploaded media files, please email support@libsyn.com with the name of any unavailable file, and we will work to restore the files. New uploads are working correctly-- we apologize for any inconvenience this issue may have caused. Monday 5/04/09 4:30pm EST - We have confirmed that the issue with recently uploaded files being unavailable for download has been resolved. If you have any questions, please email support@libsyn.com. Category: general -- posted at: 11:53 AM Comments[0] |
Wed, 22 April 2009 Starting at around 11:30am stats will be temporarily unavailable while we perform some unscheduled maintenance on one of the key pieces of stats hardware. Total down time should be less than 30 minutes. We'll update again when the maintenance is complete and stats are back up. update: 11:40am Maintenance is complete, stats are back online. Category: announcements -- posted at: 11:00 AM Comments[0] |

