It appears that we’re seeing intermittent failures uploading files from our servers to our CDN provider. So when users then go to download the files they are getting very small and incomplete files served to them. We have notified our CDN provider and are in the process of working with them to get the issue resolved.

While we work to resolve this we are recommending that affected users re-upload their files to the “dropbox” folder on the FTP server. If you do this and still can’t download your file please contact support@libsynsupport.com and let us know the url to the file that you are having troubles with and we’ll investigate the issue and get it fixed for you.

We apologize for the troubles and appreciate your patience.

Thanks

-Team Libsyn

UPDATE: January 20th 10AM EST – We’ve now gone roughly 14 hours without a single upload failure to our CDN provider. This issue was caused by a bad router or link along the path from our servers to our CDN’s storage. We’ve modified the route our traffic takes to avoid this trouble spot and have not seen a failed upload in our logs since.

It’s currently 8:15 PM EST on Dec. 30th and we’re experiencing a delay in receiving logs from our CDN provider so stats processing is roughly 12 hours behind schedule. There is actually a very large batch of logs being downloaded right now and they will get processed once the download finishes. Stats should get caught up sometime early in the morning tomorrow.

UPDATE 12 AM EST 12/31/11 – We’ve finished processing the large batch of log files that we received but we are still several hours behind. We are again waiting for additional logs to become available but it appears there is still a delay on our providers end in making the logs available to us.

UPDATE 7:30 AM EST 12/31/11 – We just received word from our provider that they were doing maintenance on the log system and things have finally caught up on their end. We are just now seeing another very large batch of logs become available. The download of those logs has finished and we are processing them now.

UPDATE 12:00 PM EST 12/31/11 – Stats processing is currently caught back up at this time and we are receiving logs on a more regular basis from our provider now.

We will be performing maintenance on our FTP server tomorrow November 17th in the morning at approximately 9:30AM EST.  We are setting aside a two hour window for this but expect the work to be completed within an hour.  During this time the FTP server will be inaccessible and there will also be a roughly 5-10 minute period right at 9:30AM when uploading through the interface will also be disabled.  We will update this post once the maintenance starts and will continue to update it until the maintenance is complete.  We apologize for any inconvenience this causes but we believe the maintenance we are doing will fix the last remaining FTP issues that a small number of our users have been affected by.

Nov. 17, 2011 – 9:50AM EST – The maintenance window has begun so FTP uploads are turned off.

Nove 17, 2011 – 10:50AM EST – The FTP maintenance has been completed successfully – If you have any issues with FTP please submit a ticket via the http://helpdesk.libsyn.com or by e-mailing support@libsynsupport.com