We will be performing some maintenance on the database tonight beginning around 11pm eastern time.  There may be a few short interruptions of service and we suggest users avoid logging into the system between 11pm and midnight.

The stats view is temporarily unavailable this morning due to server issues. There has been no data loss and all new stats are still being collected. The datacenter team is working as quickly as possible to restore the service to all users.  

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UPDATE: The stats display issue has been resolved. Stats are now displaying for all users. Please contact Libsyn Support at support@libsyn.com if you have any other questions.

We have experienced problems with one of our main Libsyn.com servers early this morning.  Our back-up measures have taken effect but there have been momentary disruptions in service while we resolve the issue.  Media delivery and user stats have not been affected.

We are currently experiencing issues with one of our main service providers.  Please be advised that new uploads will not become available for download until these issues have been resolved. 

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Update 7/21 9:00am
The file serving issue with one of our service providers has been resolved and uploaded files are available for download.  Please contact Libsyn Support (support@libsyn.com) if you have any questions.

The stats view may be unavailable from time to time this morning while the backend database is being worked on. There has been no data loss and all new stats are still be collected. The datacenter team is working as quickly as possible to restore the service to all users.

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Update (6:05pm EST): The server repair is taking longer then expected, the team is working through the night to repair the service as quickly as possible. The download data is still being collected and no data has been lost as a result of this downtime.

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Update (11:15 pm EST): A replacement server has been brought online and about 60% of the data has been copied over. We are attempting to bring up a backup image of the database from yesterday to allow users access to all stats leading up to this mornings failure while the remainder of the data is copying. If you login and see that the last updated date is behind, rest assured that it's still copying, or processing and will catch up very soon.

There are 2 issues to report on. First, there have been intermittent database errors this evening resulting in this error message for users attempting to login to libsyn.com and to visitors to libsyn blog pages and rss feeds. The engineering team continues to monitor the servers closely and take necessary measures to prevent these errors from occurring again. Media delivery, stats tracking, ad serving, and libsynPRO where not affected by these database errors.

Second, there were some upgrades made today to the libsyn.com stats display system to improve compatibility with Firefox 3.0. This code change caused some temporary issues for some users loading their stats. There was no interruption in stats collection or processing during this time- only an unusually slow load time.

Both issues have been resolved.

We had to react to an emergency database issue this afternoon which took down the website for a couple hours. There were no interruptions to media downloading, stats processing, and no data was compromised or lost. Logins to libsyn.com were unavailable, and access to blog pages and RSS feeds was intermittent.

All systems have been restored and are now fully operational.

On Tuesday, May 13th between 3:00pm - 4:00pm EST web and FTP login will be disabled while we perform database maintenance.   During this period, media downloads, RSS feeds, blog pages, and statistics tracking will not be affected.  Logging in, uploading, and add comments to blog posts will disabled during this period of time.

We are investigating FTP upload issues reported this morning. Will update when there is more information

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update: we are monitoring the FTP servers closely as they have been acting a little finicky all day. All is up and operational as of 8:30pm EST. FYI, web uploading has been fine throughout this and for most cases should be a suitable workaround for most cases if you should have trouble getting in through FTP.

Between 3:30am and 10:30am on 4/24, requests for media files were intermittently resulting in "404 File Not Found" errors.  The outage was caused by human error / a mis-configured startup sequence on one of our media redirectors.  We apologize for the trouble.  The problem was discovered around 10am and resolved by 10:30.