Thu, 17 September 2009 It appears that we're having difficulty connecting to our CDN, which is causing issues with newly uploaded files. We have opened a ticket with them about this issue and will keep this Support blog posted with updates. Please let us know if you run into any other problems by sending us an email at support@libsyn.com. Thanks ___________________________ UPDATE 5:05pm This issue should be resolved. If you're still having trouble with any files, please let us know at support@libsyn.com Thanks Category: Media Delivery -- posted at: 4:12 PM Comments[0] |
Tue, 15 September 2009 Some users may have noticed that stats haven't updated since:
2009-09-14 21:30:41GMT
This is due to a hardware issue. We are working on getting this issue resolved and will have stats up and running again as soon as possible. There should be no loss of data, its only the machine that delivers the data that has been paused. Please contact support@libsyn.com if you have any questions. Thanks ---------- Update: 11:30pm EST Stats were restored around 5pm EST today. Please let us know if you run into any lingering issues. Thanks Category: Stats -- posted at: 1:29 PM Comments[0] |
Mon, 3 August 2009 We have received reports that some Libsyn users are seeing an error message when accessing their accounts' 'Stats' display.
There was a hardware problem with the Indie stats machine and our developers are taking care of it immediately. In the meantime, the Stats display may be slow or nonresponsive.
We apologize for any inconvenience this may have caused. Please email support@libsyn.com if you have any questions. Category: Stats -- posted at: 10:06 AM Comments[0] |
Mon, 6 July 2009 There were some hardware issues this weekend that were causing sporadic download errors. The disks that were causing the problems should be all clear now and the errors should not be occurring any longer. If you're still having trouble, please contact support@libsyn.com Thanks Category: Media Delivery -- posted at: 1:50 PM Comments[0] |
Wed, 24 June 2009 We have temporarily disabled file uploads due to an issue with one of our service providers. Our developers have opened a ticket with the service provider and we will be providing updates on the situation as it progresses. 3:30 pm EST - The issue with the service provider has been resolved, and uploads are now working. We apologize for any inconvenience this may have caused. Please email support@libsyn.com if you have any questions. Category: general -- posted at: 3:11 PM Comments[0] |
Fri, 12 June 2009 We are running into some more problems connecting to our CDN this afternoon. We are in contact with them and hope the issue will be resolved shortly. We'll post updates as soon as we have them. Sorry for any delays. ---------- Update 1:50pm. These issues should be resolved. Please contact support at libsyn.com if you're still having trouble. Thanks Category: Media Delivery -- posted at: 1:41 PM Comments[0] |
Mon, 8 June 2009 We noticed that there were problems connecting to the CDN. This will affect uploads until they resolve the issue. We have a ticket open with them and are working to get the problem solved. Please let us know if you have any further questions or problems at support@libsyn.com -------------------- Update 8:00pm 6/8/09 Issues with the CDN should be resolved. Please contact us if you're still having trouble support@libsyn.com. Category: Media Delivery -- posted at: 7:00 PM Comments[0] |
Mon, 1 June 2009 We are looking into some recent reports of 500 Internal Errors for Libsyn downloads. Sorry for any frustration. We will post updates soon. Thanks ___________________ I'm sorry for the frustration. There was a problem with one of our disks that was causing these errors intermittently. We believe the problem should be resolved. Please let us know if you have any other questions or problems. Thanks Category: Media Delivery -- posted at: 11:52 AM Comments[0] |
Sat, 16 May 2009 Some of you will be receiving an e-mail from PayPal, notifying you that your subscription with Libsyn has been canceled. This is most likely a result of the billing account updates we are asking everyone to complete. When you update your billing info with us, we create a new subscription for you, and cancel your old one (so you don't get double billed). Two points on that: 1) After you complete the billing update, it doesn't hurt to cancel your old subscription yourself. Old subscriptions will have a subscription id like S-XXXXXXX (as opposed to new subscriptions with an id like I-XXXXXXX). If you don't cancel it yourself, we will be cancelling old subscriptions in batches each day. If you believe you have been double billed, please get in touch with support and they will get it sorted out. 2) If you're not sure whether the cancelation notice was due to the billing update or not, you can verify that your account has been updated and is active by logging in at libsyn.com, clicking the "Account" tab, and verifying that your subscription ID begins with an I, like "I-XXXXXXX". As always, if you have any questions or need further assistance, you can contact us at support@libsyn.com. Category: general -- posted at: 12:01 PM Comments[0] |
Wed, 13 May 2009 We received short notice from a service provider that will be performing system maintenance tonight. We will be temporarily disabling logins between the hours of 12am and 1am, and we will be providing updates on the situation as it progresses. We apologize for any inconvenience this may have caused. 1:15am - Logins enabled -- please email support@libsyn.com if you have any questions. Category: general -- posted at: 9:10 PM Comments[0] |
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Libsyn Support Blog Weblog of the status of the Liberated Syndication System.
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