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Archive for month: June, 2012

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June 6, 2012
06 Jun 2012

Stats Processing Paused

Stats processing is currently paused, we suffered a hardware failure in one of the stats servers and are in the process of failing over to a backup machine.  We expect stats processing to resume at approximately 6PM EST today.  We’ll update this post if that changes.

UPDATE –  2:30 PM EST - Good news getting stats processing running on the backup machine went much quicker than expected.  We’re now processing the back log of data and expect to be caught up by the end of the day.

 

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June 3, 2012
03 Jun 2012

Helpdesk Downtime

Our helpdesk system suffered a hardware failure earlier today causing it to be down for a large portion of the day, we apologize for the inconvience.  If you did e-mail in a ticket during the downtime you should get the auto-response e-mail in a few minutes as the ticket system begins to download the backlog of incoming ticket e-mails.

The helpdesk and knowledgebase systems are currently backup and functioning normally again.

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