10:30 AM EST – Stats processing is currently paused, we’ll update this post once it’s running again.
11:15 AM EST – Stats processing has resumed and should be fully caught up in a few hours.
We’re currently aware of an issue that has caused stats to not be updated since yesterday (September 21st). We expect to have the issue resolved shortly and will update this post once stats processing has resumed.
UPDATE 11:30AM EST - Stats processing has resumed and we expect it to catch up within the next several hours.
We’ll be performing some hardware maintenance and software upgrades on the Libsyn Helpdesk system on August 31st. We’re setting aside a two-hour time window to complete this work – beginning at 10AM and ending at noon (EST). During this window the Libsyn Helpdesk system will be unavailable (both the ticket system and the knowledgebase). Any e-mails sent into the support addresses during this time will get picked up by the ticket system when the work is completed.
Update – August 31 – 10 AM EST: We’ve started doing our work on the helpdesk system.
Update – August 31 – 11:55 AM EST: The work on the helpdesk system has been completed successfully. Any e-mails sent into support will be processed now.
We’ve completed the system maintenance scheduled for today, August 14th, and Libsyn service has been restored to full functionality. It took slightly longer than expected to perform the maintenance — we apologize for any inconvenience this might have caused.