Knowledge Base

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08. For the Listener

It may seem like the Podcast Box is making you purchase an app you already have, it actually isn’t. If you go ahead and confirm the purchase by logging into your iTunes account Apple will realize you have already purchased that app and will not charge you for it.

Apple remembers the purchases you have made, but unfortunately it takes you entering your password and accessing your account to purchase for Apple to recognize that the purchase is already there in your account. We are sorry for the confusing behavior on this but the good news is you won’t be charged twice.

Below is what you will see when trying to re-purchase an app. Notice screen grab 5 ; the message confirms that you have already purchased the app. The text reads in the message “You’ve already purchased this. Tap OK to download it again for free.”

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So whether you accidentally deleted the Podcast Box app, had to reinstall it, or simply deleted a purchased app within the Podcast Box you can always go back and get the app without repurchasing it.

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If you have limits on your cellular data plan or want to listen to episodes when you are outside of cell range, the iOS app allows you to easily download episodes for later listening or viewing. Once you have opened the app and are looking at the episode list or an episode, you will notice each episode has a star.

Downloading an Episode - iOS

Tap the star and the star will turn yellow. A circle will be drawn around the star indicating how much of the episode has been downloaded.

Downloading an Episode - iOS

You can star multiple episodes at once. Your episode list will show all episodes that have been starred (you can also pick the stars in the episode list to request multiple episodes be downloaded quickly without having to enter each episode):

Downloading an Episode - iOS

Once you have a list of episodes starred, you can choose the Starred tab to see only the starred episodes:

Downloading an Episode - iOS

Done listening to the episode or want to remove it from the list? Tap the star again. You will be asked to confirm the episode be deleted from your device (you can download the episode again later if this is done by mistake).

Downloading an Episode - iOS

Note: Some older versions of the app use similar, but slightly different steps in order to accomplish this. If you have questions, please contact appsupport@libsynsupport.com.

 

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App Versions 1.14 and Up

Some show producers may provide their listeners with bonus content called extras. Sometimes these are extra shows, access to wallpaper for your device, documents that support the show, and more.

To access your show extras, open up your favorite app:

Episode List

From here, you can see the button in the middle is called Extras. You can also access this while playing an episode:

Playing an Episode

Pressing the Extras button will show you the available options:

Extras Button

You can access Episode Specific Extras by clicking on the “e” you find on the episode screen:

Playing an Episode

The episode extras include bonus content that may be similar to the show extras, or may contain supporting content for that specific episode.

Episode Extras

 Prior Versions:

To view extras for the show:

  • From the Episodes Tab (Left Tab), press the Extras button in the top right
  • If the app version is 1.9.1 or later, the Show Extras will appear at the top of the list followed by “View All Extras”.  Below the Show Extras are Settings for the app.
  • If the app version is 1.9 or older, the Show Extras appear with a toggle at the top to swap to Episode Extras

To view extras for the episode:

  • Navigate to the episode detail page, press the Extras button in the top right
  • If the app version is 1.9.1 or later, the Episode Extras will appear at the top followed by “View All Extras”.  As with the Show Extras, Settings for the app are below “View All Extras”
  • If the app version is 1.9 or oder, the Episode Extras appear with a toggle at the top to swap to Show Extras
  • If an audio episode is actively playing or currently paused, only Extras for that episode is available

View all Extras

 View all Extras is available if the app version is 1.9.1 or later.  This option will show available extras for all episodes in a single list.

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The Windows 8 App for your show of choice provides you the ability to stream or download your content, access premium content through your MyLibsyn subscription, and even share your favorite episodes.

Getting Started

To get started, download your favorite show app from the Windows 8 Store. Once installed, a live tile will be available on the start menu.

MS App Tile

Opening the app will provide you a list of episodes available for the show on the right with a player on the left and utilizes all the standards of the Windows 8 navigation.

MS App 1

Selected episodes will be highlighted with a check mark in the corner. Premium episodes will show a lock symbol (there will be no lock if you are logged in, more on the MyLibsyn logins coming up).

MS App 2  MS App 11

Episodes can be bookmarked by marking it as a ‘favorite’, and episodes can be downloaded so that they are available offline.

MS App 6

When downloading a file, the status of the download will appear. Once an episode is favorited or downloaded, you can set the app to show only those favorite episodes or those downloaded files.

MS App 4

You can also view a list of what episodes were recently played.

MS App 7

Premium Subscriptions with MyLibsyn

Have a MyLibsyn subscription? You can access your subscription through the app to play premium episodes as soon as they become available. Opening the charms bar on the right hand side of the Windows 8 screen will offer a login option.

MS App 9

Once logged in, all previously locked episodes will unlock and appear as all other available episodes do.

Don’t have a MyLibsyn account? Click on ‘Register a New Account’ and a MyLibsyn registration form will walk you through the process.

MS App 10

Episode Search

The charms bar search will work with the Libsyn app, allowing an easy search of all content inside the app.

MS App 13

Have questions or need assistance? Contact appsupport@libsyn.com.

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The Windows 8 App for your show of choice provides you the ability to stream or download your content, access premium content through your MyLibsyn subscription, and even share your favorite episodes.

Getting Started

To get started, download your favorite show app from the Windows 8 Phone Store. Once installed, a live tile will be available on the start menu. Opening the app will provide you a list of episodes available for the show.

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You can swipe left or right to move through favorites, downloaded episodes, and recently played episodes.

Selected episodes will be highlighted with a check mark in the corner. Premium episodes will show a lock symbol (there will be no lock if you are logged in, more on the MyLibsyn logins coming up).

Mis Mash

Tapping the three dots in the lower right hand corner will open a menu allowing you to log into your MyLibsyn account and perform a number of other functions (more on MyLibsyn later in this article).

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Tapping on an episode you wish to listen to will open an in app player.

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Clicking on the three dots in the lower right hand corner will open up the menu shortcuts, giving easy access to marking episodes as favorites, downloading the episodes for offline listening, or sharing the episodes out with your friends.

wp85

 

Premium Subscriptions with MyLibsyn

Have a MyLibsyn subscription? You can access your subscription through the app to play premium episodes as soon as they become available. Tapping the three dots in the lower right hand corner when looking at the episode list will give you a MyLibsyn login option.

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Tap on Login to MyLibsyn to access the login screen.

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Don’t already have an account? Tap the ‘Register a New Account’ to begin the registration process.

wp812

 

Have questions or need assistance? Contact appsupport@libsyn.com.

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STEP 1

Locate the Podcast Box App in iTunes by searching by either the app title of the show you are looking for or the words Podcast Box. Yes you can locate the Podcast Box in iTunes by a unique app name.

  • Here is the direct link in to the Podcast Box in iTunes.
  • Producer Note: It takes a few days for the Podcast Box to become searchable by your App’s (show) name once approved.

 

STEP 2

Install the FREE Podcast Box App.

 

STEP 3

Once the app finishes installing it will tell you a free show has been added. This is the Showcase App where we publish episodes from some of the shows available in the Podcast Box and provide instructions on feature updates. Tap Done to move on.

 

STEP 4

Then tap Categories in the bottom navigation to locate your app and pull down on the Categories listing to reveal a search box and type in the name of your show.

 

STEP 5
Once you access the listing you can purchase or preview your show. Preview lets users listen to the first 1 to 5 minutes of the episode depending on its length.

 

STEP 6 – ENJOY!
Once purchased your app is now available via the My Shows button and the latest episodes are available via the Stream button.

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Many of the Android apps available from producers are available through the Amazon App Store either in addition to or in lieu of a Google Play app. We wanted, therefore, to give you a step by step walk through on installing the Amazon App store onto your Android Device.

Note: These instructions were taken using the Firefox mobile browser and an HTC Droid DNA device, your steps may be slightly different depending on your chosen mobile browser, device, and Android version.

Side Tracked!

If you haven’t installed other apps from a store other than Google Play, you may get a message saying your phone is blocking the install. In this case, you will need to go to your devices’ security settings (if you are given a settings button, it will take you straight to the proper page). Check off the Unknown Sources. You may get a warning, hit OK.

Back on Track

First, you will need to download the Amazon App Store program. This is done from Amazon’s website. Click here to go directly to the app for download.

Tap on the Download the Amazon Appstore button. Your device may then ask you what you want to use to unpackage the program: