In other news. we have been a little tardy the past few days in responding to emails and to forum posts. We are going to try to make it a general rule of thumb to get through emails before we hit the forums. The time to do both, AND make improvements to the system is so sparse, so in order we'll answer: emails, then forum, then person instant messages. The bigger problem, however, is that our system has bugs and we have poor documentation. The first thing is our constant "to-do" list and we will make improvements with over time. Now that it's spring- we're kicking our house cleaning into high gear. As for the other thing, documentation, here's where we're calling on all of you to help us out a little (if you have some time).

Now that it's the 21st century, we have finally put some work into our documentation wiki. http://docs.libsyn.com is now updated a little more (working on it even as we type this email) and we openly welcome all your libsyn zealots to come help us fill in the cracks. Now, we know you all would do it just for your unconditional love of podcasting, but we do have plans to reward the big contributors (that goes for the community forum as well). Everything from sticker, pins, t-shirts, free accounts, marty's car.. will be given as small tokens of our appreciation to those who have continued to give back to the community. Having a good set of documentation will greatly cut down on the number of support emails we currently get. We'll try to emerge a practical compliment between the forum and the wiki so new users (and old) can self diagnose and help themselves understand the common issues of libsyn. Then a quick stop at the http://support.libsyn.com blog for system alerts and issues, and then last resort an email.

We hope everyone is enjoying the new hardware that has been put in place over the last couple weeks. Good news coming from the Kiptronic camp as well in terms of new sponsors coming into the marketplace very soon as well as some awesome new features we'll be excited to share with everyone soon. I will take a quick minute to talk about one of those, and that is libsyn stats. As mentioned on our stats display for months now, RSS stat feeds are almost ready to roll. What is also going to happen, is those users who choose to sign up for the kiptronic marketplace will automatically get their libsyn stats fed into the kiptronic system and displayed to potential sponsors. IF YOU ARE NOT USING KIPTRONIC, YOUR STATS WILL NOT BE SHARED WITH THEM. That's very important to note that we will not disclose your information to anyone who you have not given express consent to. The way you authorize the sharing of your audience data with other libsyn partners (soon to come) is through the advanced settings tab. We are also considering releasing podcast rankings to the public for those who wish to opt in. We welcome your feedback on these topics, either via private email or in the public community forum.

As always, thank you all for letting us syndicate your content. It is an honor. Thank you for hangin with libsyn, through thick and thin, and helping to build the greatest network of podcasts in the 'verse. (Firefly fans, let me hear ya)

Leaving you with a little support podcast that was sent to us recently. Wouldn't it be funny if everyone sent us audio support requests?

let me answer that.. . no

Because archiving was off for a number of days, we have had to turn it back on again in phases. We've made multiple sweeps of your home directories, archiving files that are 30 days old, and the plan is to make another complete sweep again tonight, re-enable quotas, and then put archiving back on an automated schedule.

At least one person has pointed out that a number of files that were archived on Friday were resulting in 404's. This was because of a short archive run that went astray. We believed we had restored all of the missing files, but if we missed one user, it is possible there are more. If you notice 404's on any of your archived files, please let us know right away.

Finally, while we are hustling behind the scenes here at libsyn hq, Dave M. has been on the road meeting with various friends in the industry. In this picture, Dave is discussing some funding options with our new financial analyst... stay tuned for more.

The issues with the archives not processing, and new uploads 404-ing are temporary and should be resolved shortly

Again, your account will look like it's over quota and disabled from uploading, however you ARE still able to upload while we fix the archiving situation

Thank you and sorry for taking an extra couple days to resolve this problem

This is just a workaround while we get more optimizations and new hardware online.

To be clear, requests from all browsers (IE, Firefox, Safari, etc) and iTunes will continue to be honored while we are working through this issue

Following last weekends system maintenance, we had disabled the change password and reset password functionality on libsyn.com. As of this posting, the change and reset password functions have been re-enabled, so if you have any trouble loggin into the website or via FTP, please reset your password and try again.