One of our data providers is have some problems delivering us logs as timely as usual.  As a result, the processing of those logs is being delayed and some of you are not seeing updates in your stats display.

We have tickets open with the provider and will catch up on today's stats when we get the logs delivered.

I am sorry for the inconvenience this causes.

Some of you have been requesting this feature, so we took some time to put it together for you.  At the bottom of the Stats tab you'll now see a link to a CSV file, which contains a stats summary for all of your episodes stats are being tracked for.

Click this link and you'll be prompted to download a CSV file, which can be imported into your favorite spreadsheet application and analyzed to your heart's content.

We have more coming down the pipe in terms of the way you view and make sense of your stats, but we thought that this would be a good followup to the recent engine update and interface tweaks.

Please, let us hear any feedback you have.

The fields in the CSV are as follows:

FILE NAME - the name of the file these numbers are for
PUB DATE - the date the episode for that file was published
ALL DL SYND - all syndicated (aggregator) downloads
ALL DL DIR - all direct (non-aggregator) downloads
UNIQUE DL SYND - unique IP downloads (aggregator)
UNIQUE DL DIR - unique IP downloads (non-aggregator)
LES DL SYND - L.E.S. calculated downloads (aggregator)
LES DL DIR - L.E.S. calculated downloads (non-aggregator)

A portion of our stats engine has a backup that may result in some users stats appearing to be abnormally low over the last couple days. No data has been lost- it's just a little slow to get into the system. As a result, today (and maybe tomorrow) will look like huge spikes as the hits get rolled in. We apologize for the frustration.

For some of the same users affected last night by the hardware outage, there appears to be some residual issues regarding incomplete uploads propagating around the network.  We are in the process of ensuring integrity across the entire delivery network and running some scripts by hand to ensure the full copies of all files are making it out to all the corners of the globe.

We understand the seriousness of this issue- delivering partial files is almost as bad-if not worse- then not being able to deliver at all.  This has our full attention and the team is working hard to get this done quickly.

A portion of our users may be experiencing problems uploading new media (podcast files as well as images) to libsyn right now.  The issue is hardware related and our team is working hard on the issue.

We appreciate your patience and apologize for the inconvenience.

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Update: The issue has been resolved and all users should be back to normal.