As mentioned in a previous post, we have been laying the groundwork for some time now, in preparation for a substantial upgrade to our network infrastructure.  In general we will be simplifying and consolidating the system that delivers your media to your audiences.  The switchover to the new infrastructure should be transparent from yours and your listeners points of view.

We'd like to encourage those of you who manage your own RSS feeds and/or who post links to your files directly to double check those links and make sure they follow the standard format of http://media.libsyn.com/media/username/filename

If any of your links don't look like that, there's a good chance those links will stop working in the near future.

The actual "switch" will be flipped starting late Sunday night.  We will keep you informed on the progress of things, and invite you to send any questions or concerns to support@libsyn.com

There was an issue when publishing new episodes if you had selected the option to also ping the podcast directories.  The episodes were getting published fine, however users were seeing an error message.

That problem has been fixed.  Please let us know about any more publishing-releted issues as we have made some recent changes to the publishing system.

Sorry again for the inconvenience.

Some of you may have had a hard time connecting to Libsyn FTP in the last day or so.  One of the FTP servers was not handling logins properly and had to be re-started, and you should be able to access your FTP accounts once again.

Hi everyone.  This is just a note to let you all know that we have implemented some changes to the web-uploader that we wanted you to be aware of.  The majority of the changes are on the back-end, and are part of our preparation for an upcoming network upgrade (details to be announced later in the day).  On the front-end, you should only notice some cosmetic changes, as well as a bit more info on the status of your upload as it progresses.

If you have any issues with the updated uploader, please catch us on the support chat at http://support.libsyn.com, or drop an email to support@libsyn.com.

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Update 9/28 3:06pm

Thanks to those who alerted us that in some cases, publishing new posts was not working properly (for example if an apostraphe was included in the post title).  We've addressed this issue and it should be working as expected now.

We have multiple reports of download requests resulting in "404 File Not Found" errors.  We have verified this issue and have an open support ticket with the CDN that is the source of the problem.  We will work with them to get this fixed as quickly as possible, and apologize for the inconvenience.

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Update: This issue was confirmed to be resolved at 8:45pm

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Update: 9/23: The issues with the 404 on media files requests is happening again. We were told it was a corruption of our CDN's core database occurred yesterday after a server crash, however it was repaired. We are in contact with our providers and working to resolve the issue and/or temporarily route around it while the problems persist.

This article if not for the faint of heart. It gets a little long, a little technical, but it is not the type of thing we could throw into bullet points and be confident we've covered everything we wanted to convey. So, if you are totally happy with the way our service is working for you and don't have a lot of interest in stats, go about your business and just know we are working on making them much better and if you should ever need them, they'll be there for you.

For the stats connoisseurs, please read this forum post.

There were a set of logs that were being blocked from access by the log aggregator so they weren't getting parsed into the stats system... these were from 8/31 to present. We just pushed them all in today, so users with low hits may see that this resolves the problem... and users in general will see a spike in their hits today, especially for archived files.

Due to the pervasiveness of commenting spam we are removing email notifications when comments are left to your posts. Spamming is a very frustrating obstacle with blogs/commenting and unfortunately spammers often can work around whatever hurdles that may be in their way. We'll continue to explore methods of curbing their attacks, but for now we're at least going to cut back on some of the junk that may fill your inbox. Thanks

We are investigating some more reports of lower-then-expected download numbers. There have been some adjustments made and we need a couple complete days of data to see if the graphs smooth out.

We will keep you posted as we learn more about what's going on and who may be affected.