From about 8:00 to 8:40pm on tonight, some requests for files in the network were not being redirected properly, and in some cases, the wrong file was delivered.  We were able to fix the problem as soon as it came to our attention.  We apologize for any trouble this may have caused you or your listeners.

Hi Everyone. First off: our apologies for this post not being made sooner. We were short-staffed over the weekend, and the most important thing (letting you all know something was up) got overlooked.

There were two issues this weekend affecting some, but not all of Libsyn publishers:

1) Saturday Night / Early Sunday morning around 2:30am Eastern, the datacenter we colocate a bulk of libsyn servers in was performing some routing maintenance on their core routers. We were told to expect a more or less seamless experience, but as it worked out, there was an oversight on their end which resulted in some people not being able to connect (download files, upload files, or check RSS feeds). Alarms started going off on our end around 4am, and we worked with them though the night / into the day on Sunday repairing the problem.

2) During this same time one of the machines that houses a section of users' home directories had a disk that was becoming full. With all of our focus on the other problem, this disk filled up completely, meaning new files didn't get saved properly.

Both of these issues could result in the "Access Denied" XML error that many of you are seeing. This basically means the file was not found on the CDN. Please let our support team know if you're getting this error and, if your file made it to your home directory, then we can force it out to the CDN. If the file isn't in your home directory, re-uploading it will fix the problem.

We're sorry for the trouble this has caused anyone, and are committed to getting any broken files fixed as fast as possible.

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Note: We are also having some issues currently with FTP.  It looks like a disk went bad on one of our FTP servers.  If at all possible, please use Web upload until we update this post saying everything is fixed.  When it rains, it pours.  Thanks for hanging in there.

Update: The FTP issue has been resolved, so feel free to use the FTP method for upload again.

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If you are having trouble with access errors please include username AND filename when emailing support@libsyn.com. Thank You!