Thu, 17 September 2009 It appears that we're having difficulty connecting to our CDN, which is causing issues with newly uploaded files. We have opened a ticket with them about this issue and will keep this Support blog posted with updates. Please let us know if you run into any other problems by sending us an email at support@libsyn.com. Thanks ___________________________ UPDATE 5:05pm This issue should be resolved. If you're still having trouble with any files, please let us know at support@libsyn.com Thanks Category: Media Delivery -- posted at: 4:12 PM Comments[0] |
Tue, 15 September 2009 Some users may have noticed that stats haven't updated since:
2009-09-14 21:30:41GMT
This is due to a hardware issue. We are working on getting this issue resolved and will have stats up and running again as soon as possible. There should be no loss of data, its only the machine that delivers the data that has been paused. Please contact support@libsyn.com if you have any questions. Thanks ---------- Update: 11:30pm EST Stats were restored around 5pm EST today. Please let us know if you run into any lingering issues. Thanks Category: Stats -- posted at: 1:29 PM Comments[0] |
Mon, 3 August 2009 We have received reports that some Libsyn users are seeing an error message when accessing their accounts' 'Stats' display.
There was a hardware problem with the Indie stats machine and our developers are taking care of it immediately. In the meantime, the Stats display may be slow or nonresponsive.
We apologize for any inconvenience this may have caused. Please email support@libsyn.com if you have any questions. Category: Stats -- posted at: 10:06 AM Comments[0] |
Mon, 6 July 2009 There were some hardware issues this weekend that were causing sporadic download errors. The disks that were causing the problems should be all clear now and the errors should not be occurring any longer. If you're still having trouble, please contact support@libsyn.com Thanks Category: Media Delivery -- posted at: 1:50 PM Comments[0] |
Wed, 24 June 2009 We have temporarily disabled file uploads due to an issue with one of our service providers. Our developers have opened a ticket with the service provider and we will be providing updates on the situation as it progresses. 3:30 pm EST - The issue with the service provider has been resolved, and uploads are now working. We apologize for any inconvenience this may have caused. Please email support@libsyn.com if you have any questions. Category: general -- posted at: 3:11 PM Comments[0] |
Fri, 12 June 2009 We are running into some more problems connecting to our CDN this afternoon. We are in contact with them and hope the issue will be resolved shortly. We'll post updates as soon as we have them. Sorry for any delays. ---------- Update 1:50pm. These issues should be resolved. Please contact support at libsyn.com if you're still having trouble. Thanks Category: Media Delivery -- posted at: 1:41 PM Comments[0] |
Mon, 8 June 2009 We noticed that there were problems connecting to the CDN. This will affect uploads until they resolve the issue. We have a ticket open with them and are working to get the problem solved. Please let us know if you have any further questions or problems at support@libsyn.com -------------------- Update 8:00pm 6/8/09 Issues with the CDN should be resolved. Please contact us if you're still having trouble support@libsyn.com. Category: Media Delivery -- posted at: 7:00 PM Comments[0] |
Mon, 1 June 2009 We are looking into some recent reports of 500 Internal Errors for Libsyn downloads. Sorry for any frustration. We will post updates soon. Thanks ___________________ I'm sorry for the frustration. There was a problem with one of our disks that was causing these errors intermittently. We believe the problem should be resolved. Please let us know if you have any other questions or problems. Thanks Category: Media Delivery -- posted at: 11:52 AM Comments[0] |
Sat, 16 May 2009 Some of you will be receiving an e-mail from PayPal, notifying you that your subscription with Libsyn has been canceled. This is most likely a result of the billing account updates we are asking everyone to complete. When you update your billing info with us, we create a new subscription for you, and cancel your old one (so you don't get double billed). Two points on that: 1) After you complete the billing update, it doesn't hurt to cancel your old subscription yourself. Old subscriptions will have a subscription id like S-XXXXXXX (as opposed to new subscriptions with an id like I-XXXXXXX). If you don't cancel it yourself, we will be cancelling old subscriptions in batches each day. If you believe you have been double billed, please get in touch with support and they will get it sorted out. 2) If you're not sure whether the cancelation notice was due to the billing update or not, you can verify that your account has been updated and is active by logging in at libsyn.com, clicking the "Account" tab, and verifying that your subscription ID begins with an I, like "I-XXXXXXX". As always, if you have any questions or need further assistance, you can contact us at support@libsyn.com. Category: general -- posted at: 12:01 PM Comments[0] |
Wed, 13 May 2009 We received short notice from a service provider that will be performing system maintenance tonight. We will be temporarily disabling logins between the hours of 12am and 1am, and we will be providing updates on the situation as it progresses. We apologize for any inconvenience this may have caused. 1:15am - Logins enabled -- please email support@libsyn.com if you have any questions. Category: general -- posted at: 9:10 PM Comments[0] |
Thu, 7 May 2009 A few users began to report low-than-normal stats yesterday afternoon (May 6th). We did some investigating into this issue and realized that there were some hardware issues causing stats to not get relayed to the display. We've remedied these issues and are in the process of rolling back to before the hardware failed and will be restoring these stats to affected users over the next day. During this time period stats may appear to not be working, when in reality they are just a day or so behind and will be catching up to the moment that the rollback is complete. Sorry for any frustration. Please email support@libsyn.com if you have any questions. Thanks Category: Stats -- posted at: 3:21 PM Comments[1] |
Wed, 6 May 2009 5/06/06 1:00pm EST - We are receiving reports of an issue with new file uploads to Libsyn. We will post updates as we work to resolve the issue with one of our service providers. Please contact support@libsyn.com if you have any questions in the meantime. We apologize for the inconvenience. 5/06/09 2:30pm EST - The uploading problem has been resolved -- the issue was caused by one of our service providers. Our developers were quickly able to communicate with the service provider in order to resolve the issue. If any users notice issues when accessing media files uploaded to Libsyn earlier today, please email support@libsyn.com. Category: general -- posted at: 1:04 PM Comments[0] |
Mon, 4 May 2009 Monday 5/04/09 12:00pm EST - A few Libsyn users have reported that media files uploaded over the past 48 hours are unavailable for download. If you notice any issues with your recently uploaded media files, please email support@libsyn.com with the name of any unavailable file, and we will work to restore the files. New uploads are working correctly-- we apologize for any inconvenience this issue may have caused. Monday 5/04/09 4:30pm EST - We have confirmed that the issue with recently uploaded files being unavailable for download has been resolved. If you have any questions, please email support@libsyn.com. Category: general -- posted at: 11:53 AM Comments[0] |
Wed, 22 April 2009 Starting at around 11:30am stats will be temporarily unavailable while we perform some unscheduled maintenance on one of the key pieces of stats hardware. Total down time should be less than 30 minutes. We'll update again when the maintenance is complete and stats are back up. update: 11:40am Maintenance is complete, stats are back online. Category: announcements -- posted at: 11:00 AM Comments[0] |
Fri, 27 March 2009 We unfortunately are experiencing more issues with our CDN. This has cause issues similar to the issues earlier in the week: failed uploads, erroneous files... If you are experiencing trouble please email us at support@libsyn.com and we will work as quickly as possible to restore you files. Thanks --------------------- Monday March 30th (5pm) We are continuing to monitor the situation and have kept communication open with our service provider. All indications point to these issues being resolved as we have not encountered any new problematic files in the last couple of days. If you are still experiencing trouble with any files, please continue to keep us posted at support@libsyn.com Category: Media Delivery -- posted at: 1:53 PM Comments[0] |
Tue, 24 March 2009 9:00am EST - We experienced an issue with our CDN last night that caused issues with new file uploads. Our network team communicated with a service provider to resolve the issue, and uploading has been restored. If users notice any issues with recently upload files, please email support@libsyn.com for assistance. We apologize for the inconvenience. 9:30am EST - We have heard reports from users that some recently uploaded media files are unavailable for download. Please report any issues to support@libsyn.com. Update 1:00pm EST - We are aware that the issue goes back to files uploaded since 3/11 - we have a script running that will be fixing the issue for these episodes. We appreciate your patience while we continue to work towards resolution. Category: general -- posted at: 10:38 AM Comments[0] |
Fri, 27 February 2009 8:00pm EST Confirmed DNS issues caused by switch malfunction at datacenter. Backup DNS
servers put into place, but while the records propagate through the
Internet, most libsyn and libsynPRO services will be unreachable.
8:30pm EST Learned from Network Solutions that the reason our DNS
changes are taking so long to update is because they are doing
maintenance at this time. Data center is working to restore the primary
and backup systems. Back up soon. 9:45pm EST Data center has confirmed that the issue has been resolved and all services are available. Please contact support@libsyn.com if you have any questions. Category: general -- posted at: 9:43 PM Comments[0] |
Wed, 25 February 2009 Our development team has temporarily disabled the Stats display while our system updates data across all users. This process should be completed within a few hours. There has been no loss in collected data-- please email support@libsyn.com if you have any questions in the meantime. We apologize for any inconvenience this may have caused. 2/25/09 8:30pm est Stats are continuing to catch up, but its taking a little longer than we expected. They should continue to catch up through the night and be back to normal by the morning. Please email support@libsyn.com with any other questions. 2/26/09 9:00am EST The stats display has been restored after collected data was updated across the Libsyn system. Please email support@libsyn.com if you have any questions. Category: Stats -- posted at: 1:31 PM Comments[0] |
Tue, 17 February 2009 We experienced an issue with our stats system over the weekend, and our developers temporarily paused the stats engine while they fixed the problem. All stats data continued to be collected during that time. The stats engine was then brought back on-line.
Most Libsyn users' accounts now have updated, current stats data. However, a small segment of our users who are grouped on one partition of our system will notice that their accounts are displaying older stats data.
Update: 2/18/09 9:00AM EST The stats issue has been resolved for all Libsyn users. Stats are processing again on all partitions-- the stats engine is now displaying updated data. We apologize for any inconvenience this may have caused. Please email support@libsyn.com if you have any other questions. Category: Stats -- posted at: 3:37 PM Comments[2] |
Tue, 20 January 2009 For those of your who use Feedburner for your feeds, you may want to refer to this link: https://www.google.com/support/feedburner/bin/answer.py?answer=126303 for some info on the migration. Category: general -- posted at: 5:42 PM Comments[0] |
Sat, 17 January 2009 We have received (and been able to confirm) reports of downloads not working properly for some files. The symptoms are file downloads timing out or producing a "503 Service Unavailable" error. This is an issue with our content-delivery network provider and we are working with them to get the issues resolved as quickly as possible.
8:00AM 1/17/2009 update- The CDN team has reported a full recovery of the network and repaired the failing hardware which was causing the issues. Category: Media Delivery -- posted at: 3:39 AM Comments[2] |
Mon, 12 January 2009 Several user are reporting that they are unable to download their files. This may be due to the same issue that caused the outage late last night. We have contacted the CDN and apologize for the inconvenience while we investigate this issue. Category: Media Delivery -- posted at: 11:34 PM Comments[1] |
Mon, 12 January 2009 Our network team is currently investigating backbone issues which are causing media download requests to time out. We appreciate your patience while we work on the fix. Update: 01/12/09 11:00am An issue with one of our service providers has been resolved, and all media files are now being served. Please email support@libsyn.com if you have any questions. Category: Media Delivery -- posted at: 12:07 AM Comments[5] |
Thu, 1 January 2009 Some users reported that their stats display was slow to update earlier today-- we resolved an issue with our stats engine that was causing the problem. The stats engine has been restarted, and updated stats totals will be displaying shortly. If you notice any issues, or if you have any questions, please email support@libsyn.com. Category: Stats -- posted at: 11:41 PM Comments[0] |
Mon, 29 December 2008 Over the weekend several users occasionally experienced and issue posting new files. You may have seen the following error:
* There was a problem adding ___file___ to the Libsyn Network. (false) Our team has been notified of this problem and will notify you if we need additional info to fix it. If you were seeing that message, you can login and reupload now without any problems. Even if you were not seeing that message, when you attempted to download new files, you may have been getting a 500 Internal Server Error message from time to time. That issue was also fixed yesterday. Both issues were intermittent and it took a few days longer to track down with the holiday and everyone traveling. We were also slow to update this blog with the issue. Please accept our apologies. Category: Media Delivery -- posted at: 8:05 AM Comments[2] |
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Libsyn Support Blog Weblog of the status of the Liberated Syndication System.
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