We appear to be suffering similar issues to what we saw yesterday when uploading to our CDN providers storage. We’re on the phone with them right now and will update this post when we have more info.
UPDATE 6PM EST – We are still waiting on our CDN provider to fix the issue with the storage systems. We will continue to update you until it is fixed.
UPDATE 6:35PM EST – This issue is now fixed, if you tried uploading during this issue please try to re-upload your file(s) now.
We’re experiencing issues uploading to our CDN provider again. This will affect the ability for users to upload via FTP or through the interface. It may also affect downloads of content that is not currently in cache on the CDN edge nodes. We’ll update this post when we have more information.
UPDATE 3:20 PM EST – This issue is now fixed, all uploads are going through again and any affected downloads should be working now as well. If you had troubles uploading during the incident please try uploading your file again.
We’re currently seeing issues delivering media files and assets, we’ve opened a ticket with our CDN provider and are working with them to get this addressed ASAP.
UPDATE 2:30AM EST – We are seeing improvements in the delivery issue but we haven’t received confirmation from our CDN provider that they have fixed the issue.
UPDATE 3:30AM EST – We’ve confirmed that the issue with our CDN provider has been resolved. We apologize for the issue and appreciate your patience.
We’re currently experiencing issues uploading content to our CDN provider. We have opened a ticket with them and will update this post when we know more.
UPDATE 12:55 PM EST – This is currently affecting all uploads and is also causing issues downloading files that were uploaded earlier today and might not be cached on the edge nodes yet. We do have a ticket open with our provider and our working closely with them to get this resolved.
UPDATE 1:45 PM EST – Uploads are now fixed. If you’ve been unable to publish over the last few hours please try publishing again. Also if you published earlier today and are currently unable to download your file, please re-upload it. Thanks and we apologize for the troubles.
-Libsyn Support
It appears that we’re seeing intermittent failures uploading files from our servers to our CDN provider. So when users then go to download the files they are getting very small and incomplete files served to them. We have notified our CDN provider and are in the process of working with them to get the issue resolved.
While we work to resolve this we are recommending that affected users re-upload their files to the “dropbox” folder on the FTP server. If you do this and still can’t download your file please contact support@libsynsupport.com and let us know the url to the file that you are having troubles with and we’ll investigate the issue and get it fixed for you.
We apologize for the troubles and appreciate your patience.
Thanks
-Team Libsyn
UPDATE: January 20th 10AM EST – We’ve now gone roughly 14 hours without a single upload failure to our CDN provider. This issue was caused by a bad router or link along the path from our servers to our CDN’s storage. We’ve modified the route our traffic takes to avoid this trouble spot and have not seen a failed upload in our logs since.
We experienced some intermittent network connectivity issues early this morning from approx 5:30AM to 6AM EST. The issue appears to have been caused by a bug in one of our aggregation switches that was triggered by a network upgrade being done by our data center. We apologize for this issue and while the switch is functioning normally again we will be looking into replacing it avoid a similar issue in the future.
It’s currently 8:15 PM EST on Dec. 30th and we’re experiencing a delay in receiving logs from our CDN provider so stats processing is roughly 12 hours behind schedule. There is actually a very large batch of logs being downloaded right now and they will get processed once the download finishes. Stats should get caught up sometime early in the morning tomorrow.
UPDATE 12 AM EST 12/31/11 – We’ve finished processing the large batch of log files that we received but we are still several hours behind. We are again waiting for additional logs to become available but it appears there is still a delay on our providers end in making the logs available to us.
UPDATE 7:30 AM EST 12/31/11 – We just received word from our provider that they were doing maintenance on the log system and things have finally caught up on their end. We are just now seeing another very large batch of logs become available. The download of those logs has finished and we are processing them now.
UPDATE 12:00 PM EST 12/31/11 – Stats processing is currently caught back up at this time and we are receiving logs on a more regular basis from our provider now.
We’d like to take this opportunity to thank all of you for your business and wish you Happy Holidays and a Happy New Year! Due to the holidays please be aware that normal support requests will take a little longer to be responded to. Any system-wide issues or outages will be addressed immediately like we always do.
Thanks for helping make 2011 a great year for Libsyn, we’re looking forward to 2012 being an even better year!
-Team Libsyn
With the Thanksgiving holiday coming up tomorrow we wanted to wish all of our customers a Happy Thanksgiving. We want to take this opportunity to let you know that with the upcoming holiday weekend normal support requests may take longer than usual to get responded to. Any system-wide issue or bug will be handled with the usual top priority.
Happy Thanksgiving
-Team Libsyn
We are aware of an issue with the Flash Player and embed codes not functioning correctly at this time. We’re investigating the issue and will update this post when the issue is resolved.
UPDATE – Nov. 20th – 4PM EST – We have found the cause of the issue and have released a patch to fix the players. If your player is still not working at this time please e-mail support@libsynsupport.com
