Publishing via LinkedIn OnPublish

Our team has discovered an issue with connections between Libsyn and LinkedIn using the LinkedIn OnPublish destination. LinkedIn has made changes to its software (API) that will require us to make updates to our destination. This will affect users of the LinkedIn destination in several ways:

• All users actively using the LinkedIn OnPublish destination will need to reauthenticate to LinkedIn (see below)
• Currently, only publishing to personal profiles is available. Publishing to business pages is not available at this time.

In order to reauthenticate to LinkedIn from Libsyn, please follow these steps:

1. Completely log out of LinkedIn in your web browser
2. From Libsyn, go under Destinations -> Edit/View Existing
3. Remove LinkedIn OnPublish
4. Completely log out of Libsyn
5. Clear your browser cache
6. Log into Libsyn and follow the steps in our tutorial to reconfigure the LinkedIn OnPublish destination.

These steps will allow any producer wishing to continue to use LinkedIn OnPublish to publish to a personal profile to do so.

Publishing to business pages will return as functionality as soon as possible.

We are sorry for the inconvenience. If you have any questions, please reach out to our support team at support@libsyn.com.

Libsyn Player Update

We’ve rolled out a small but useful update to the Libsyn Web Player, for those using the ‘custom’ theme option the episode duration is now shown.  There is nothing you need to do for this to take effect, you’ll see the duration automatically if there’s enough room for it based on the width of the player.

Here’s an example with the duration highlighted on an episode at the initial load of the player:

Here’s another one with the duration highlighted during playback:

October 12, 2018 – Database Maintenance

As part of our ongoing commitment to provide reliable, fast service and to expand capacity to support continued growth we will be performing a significant upgrade of our backend database systems on October 12, 2018 from 1AM – 3AM EDT.

During this 2-hour maintenance window the Libsyn 4 platform will be put into maintenance mode for extended periods of time.  When in maintenance mode you will be prevented from logging in to the Libsyn Dashboard so you won’t be able to edit or create new episodes, view stats, etc.  Any episodes scheduled to be released during this time will not be released on time and will experience delays in being released.  Stats processing will be paused during the entire 2-hour window.

Podcast page, RSS feed, web player and asset & media file delivery will be unaffected and will continue to function as normal during this maintenance.

New Status Page

We recently launched a new status page that you can use to check the availability of our services.  You can subscribe to get automatic notices of outages or planned maintenance.  We also have a new @LibsynStatus Twitter account that you can follow.

New Episodes Propagating to Google Play Music

[UPDATE:  September 12, 2018] – While we still have not heard back from GPM, based on what we are seeing we believe this issue is now resolved.

Our support team has become aware of issues with new episodes propagating to Google Play Music for some producers. Other directories are still currently pulling content without issue, and from our investigation, all cases are specific to Google Play Music.

If you are noticing your latest episode is not appearing in Google Play Music, try to log into your Google Play Music Portal:

https://g.co/podcastportal

Once logged in, the status of the episodes in your feed should be visible. If you see your latest episode as processing, that means that their system sees the episode, but has yet to pull it. Typically, once any issues on their end are resolved, processing episodes will release for subscribers as normal.

Our team has reached out to Google Play Music to report this issue to their team. We will post any updates as they come in. Any additional questions, please reach out to support@libsyn.com.