New Episodes Propagating to Google Play Music

[UPDATE:  September 12, 2018] – While we still have not heard back from GPM, based on what we are seeing we believe this issue is now resolved.

Our support team has become aware of issues with new episodes propagating to Google Play Music for some producers. Other directories are still currently pulling content without issue, and from our investigation, all cases are specific to Google Play Music.

If you are noticing your latest episode is not appearing in Google Play Music, try to log into your Google Play Music Portal:

https://g.co/podcastportal

Once logged in, the status of the episodes in your feed should be visible. If you see your latest episode as processing, that means that their system sees the episode, but has yet to pull it. Typically, once any issues on their end are resolved, processing episodes will release for subscribers as normal.

Our team has reached out to Google Play Music to report this issue to their team. We will post any updates as they come in. Any additional questions, please reach out to support@libsyn.com.

Facebook Posting Changes

There are some updates happening with regards to Facebook which may affect your Facebook Destination which we want to make you aware of.

Facebook, due to their renewed privacy push, has removed one of the permissions, called publish_actions effective August 1st, 2018.  This permission was required for posting to personal profiles.

Here is what this means to you:

Due to the permissions changes, Libsyn’s Facebook destination will no longer be able to publish to personal profiles. Publishing to pages will continue to function normally.

If you have any errors publishing to Facebook, we recommend editing your Facebook destination to re-authenticate and approve the new permissions. You can do so by following these steps:

1. Log into your Libsyn account
2. Select Destinations —> Edit/View Existing
3. Edit your Facebook destination
4. Login to your Facebook account and approve any permissions presented
5. When redirected back to your Libsyn account, select any pages you want to publish to, noting that personal profiles will no longer be included in the list.
6. Save your changes.

If you have any outstanding episode that has failed to send to Facebook you can retry it:

1. Login to your Libsyn account
2. Select Content –> Previously Published
3. Click the ‘i’ icon and scroll to the bottom of the window that opens
4. Click ‘retry’ on the Facebook line

If you have any questions, please contact our support staff at support@libsyn.com.

June 15th, 2018 – Spotify Update!

Spotify has started adding new shows to their system again!  They have a backlog of about 2500 shows from us to get through and should be finished doing that by early next week.  Once that is done things will be back to normal with new shows being added a few days after submission.  Please remember to make sure to complete setup of the Spotify destination:  https://support.libsyn.com/kb/spotify/ otherwise you show will not be submitted to them.

Upcoming Privacy Changes and GDPR

Upcoming Privacy Changes and GDPR

Thank you for choosing Libsyn.

We strive to maintain our status as one of the worlds most trusted podcast hosting platforms, and central to this goal is the security and privacy of the information you provide to us as a part of your Libsyn account.

The Libsyn platform hosts podcasters from all over the world, and we love our global community. This presence requires us to take a comprehensive look at privacy regulation.

Today, we are sharing how we are preparing to meet the requirements of the new data protection law, General Data Protection Regulation (GDPR), going into effect on May 25th, 2018.

Over the next several weeks, we will be sharing more about the changes and updates that may impact your Libsyn account under the requirements of GDPR.

Please keep an eye out for the following and take action when requested:

• Updated Libsyn Terms of Service
• Updated Privacy Policy
• Additional information on data transparency
• Changes to user consent which may affect how you sign-up or opt-in to services
• Libsyn dashboard alerts
• Further email communications

GDPR creates consistent data protection rules across the European Union (EU) and applies to companies based in the EU as well as companies around the world that provide services and process data from or about individuals in the EU. GDPR has a broader scope than current EU data protection laws and substantial fines for compliance violations. There is a higher standard of consent required from individuals and GDPR provides for broader individual rights to accessing and porting data. To learn more about GDPR, please visit:

https://www.eugdpr.org/

We are committed to data protection and privacy and are taking these steps to continue to comply with data protection laws. We encourage you to review all updated information and take action as necessary to help us to continue to deliver a world-class podcast hosting service to you.

Spotify Stats Display

[April 20, 6 PM EST] – The display of Spotify stats is currently offline – we are working to bring it back online as quickly as possible.

[April 20, 6:30 PM EST] – Spotify stats display is back online.