Our offices will be closed on December 25 and January 1 for the holidays. For the week between the 25th and the 1st we will be working with a reduced support staff so please be patient and expect slower than normal response times to any support tickets.
Thank you for your understanding and Happy Holidays!!!
We’ve rolled out a small but useful update to the Libsyn Web Player, for those using the ‘custom’ theme option the episode duration is now shown. There is nothing you need to do for this to take effect, you’ll see the duration automatically if there’s enough room for it based on the width of the player.
Here’s an example with the duration highlighted on an episode at the initial load of the player:
Here’s another one with the duration highlighted during playback:
Did you know that Libsyn has a Podcast Directory? Well we do, and we launched a new version of it today! Check it out here: https://directory.libsyn.com it’s been completely redesigned from the ground up and has a fresh new look!
If you can’t locate your Libsyn hosted show in the directory please reach out to support: support@libsynsupport.com
As part of our ongoing commitment to provide reliable, fast service and to expand capacity to support continued growth we will be performing a significant upgrade of our backend database systems on October 12, 2018 from 1AM – 3AM EDT.
During this 2-hour maintenance window the Libsyn 4 platform will be put into maintenance mode for extended periods of time. When in maintenance mode you will be prevented from logging in to the Libsyn Dashboard so you won’t be able to edit or create new episodes, view stats, etc. Any episodes scheduled to be released during this time will not be released on time and will experience delays in being released. Stats processing will be paused during the entire 2-hour window.
Podcast page, RSS feed, web player and asset & media file delivery will be unaffected and will continue to function as normal during this maintenance.
Starting on October 3rd we began seeing reports of show listings suddenly showing no episodes in the Apple Podcasts directory listings for some shows. Apple is aware of the issue and their team is working to resolve it.
Please note this only affects the directory itself, it does not affect subscribers. Subscribing to a show subscribes to the RSS feed, so listeners will still have access to any and all content you have available in your RSS feed.
[UPDATE 7PM EST] – Apple has let us know that this issue should now be resolved. If you still see your Apple Podcasts listing showing no episodes please contact us
We recently launched a new status page that you can use to check the availability of our services. You can subscribe to get automatic notices of outages or planned maintenance. We also have a new @LibsynStatus Twitter account that you can follow.
Stats processing is currently paused due to an error while our administration team investigates. We will post an update with additional information as it comes in.
[UPDATE 9:15 PM EDT] – Stats processing is now running again. There was no data loss and you’ll see episodes released during this period begin to appear in your stats as the processing catches up. Please see our status page for further updates and final resolution when the processing is fully caught up.
[UPDATE: September 12, 2018] – While we still have not heard back from GPM, based on what we are seeing we believe this issue is now resolved.
Our support team has become aware of issues with new episodes propagating to Google Play Music for some producers. Other directories are still currently pulling content without issue, and from our investigation, all cases are specific to Google Play Music.
If you are noticing your latest episode is not appearing in Google Play Music, try to log into your Google Play Music Portal:
https://g.co/podcastportal
Once logged in, the status of the episodes in your feed should be visible. If you see your latest episode as processing, that means that their system sees the episode, but has yet to pull it. Typically, once any issues on their end are resolved, processing episodes will release for subscribers as normal.
Our team has reached out to Google Play Music to report this issue to their team. We will post any updates as they come in. Any additional questions, please reach out to support@libsyn.com.
Apple is experiencing login issues for some users with the Podcasts Connect site. This has resulted in people being unable to submit their podcast to iTunes/Apple Podcasts. This issue presents itself in two ways:
The first report we had of this issue was nearly two weeks ago. We have been in contact with Apple’s podcast support team and will update this post when we have new information. At this time no ETA on the resolution has been provided to us.
UPDATE: August 15, 9:30 PM EST
We have heard from Apple that the Podcasts Connect login issues should now be resolved. Anyone that was being affected should try to login now and please let us know if you are still having any issues.
There are some updates happening with regards to Facebook which may affect your Facebook Destination which we want to make you aware of.
Facebook, due to their renewed privacy push, has removed one of the permissions, called publish_actions effective August 1st, 2018. This permission was required for posting to personal profiles.
Here is what this means to you:
Due to the permissions changes, Libsyn’s Facebook destination will no longer be able to publish to personal profiles. Publishing to pages will continue to function normally.
If you have any errors publishing to Facebook, we recommend editing your Facebook destination to re-authenticate and approve the new permissions. You can do so by following these steps:
If you have any outstanding episode that has failed to send to Facebook you can retry it:
If you have any questions, please contact our support staff at support@libsyn.com.
