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October 4, 2018
04 Oct 2018

October 12, 2018 – Database Maintenance

As part of our ongoing commitment to provide reliable, fast service and to expand capacity to support continued growth we will be performing a significant upgrade of our backend database systems on October 12, 2018 from 1AM – 3AM EDT.

During this 2-hour maintenance window the Libsyn 4 platform will be put into maintenance mode for extended periods of time.  When in maintenance mode you will be prevented from logging in to the Libsyn Dashboard so you won’t be able to edit or create new episodes, view stats, etc.  Any episodes scheduled to be released during this time will not be released on time and will experience delays in being released.  Stats processing will be paused during the entire 2-hour window.

Podcast page, RSS feed, web player and asset & media file delivery will be unaffected and will continue to function as normal during this maintenance.

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October 4, 2018
04 Oct 2018

Apple Podcasts Directory Listing Issue

Starting on October 3rd we began seeing reports of show listings suddenly showing no episodes in the Apple Podcasts directory listings for some shows.  Apple is aware of the issue and their team is working to resolve it.

Please note this only affects the directory itself, it does not affect subscribers. Subscribing to a show subscribes to the RSS feed, so listeners will still have access to any and all content you have available in your RSS feed.

[UPDATE 7PM EST] – Apple has let us know that this issue should now be resolved.  If you still see your Apple Podcasts listing showing no episodes please contact us

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October 3, 2018
03 Oct 2018

New Status Page

We recently launched a new status page that you can use to check the availability of our services.  You can subscribe to get automatic notices of outages or planned maintenance.  We also have a new @LibsynStatus Twitter account that you can follow.

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September 20, 2018
20 Sep 2018

Stats Processing Currently Paused

Stats processing is currently paused due to an error while our administration team investigates. We will post an update with additional information as it comes in.

[UPDATE 9:15 PM EDT] – Stats processing is now running again.  There was no data loss and you’ll see episodes released during this period begin to appear in your stats as the processing catches up.  Please see our status page for further updates and final resolution when the processing is fully caught up.

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August 22, 2018
22 Aug 2018

New Episodes Propagating to Google Play Music

[UPDATE:  September 12, 2018] – While we still have not heard back from GPM, based on what we are seeing we believe this issue is now resolved.

Our support team has become aware of issues with new episodes propagating to Google Play Music for some producers. Other directories are still currently pulling content without issue, and from our investigation, all cases are specific to Google Play Music.

If you are noticing your latest episode is not appearing in Google Play Music, try to log into your Google Play Music Portal:

https://g.co/podcastportal

Once logged in, the status of the episodes in your feed should be visible. If you see your latest episode as processing, that means that their system sees the episode, but has yet to pull it. Typically, once any issues on their end are resolved, processing episodes will release for subscribers as normal.

Our team has reached out to Google Play Music to report this issue to their team. We will post any updates as they come in. Any additional questions, please reach out to support@libsyn.com.

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August 13, 2018
13 Aug 2018

Podcasts Connect Login Issues

 

Apple is experiencing login issues for some users with the Podcasts Connect site.  This has resulted in people being unable to submit their podcast to iTunes/Apple Podcasts.  This issue presents itself in two ways:

  1. Trying to login will redirect you back to the login page
  2. Trying to login will result in an error message ‘We can’t process your request’

The first report we had of this issue was nearly two weeks ago.  We have been in contact with Apple’s podcast support team and will update this post when we have new information.  At this time no ETA on the resolution has been provided to us.

UPDATE:  August 15, 9:30 PM EST

We have heard from Apple that the Podcasts Connect login issues should now be resolved.  Anyone that was being affected should try to login now and please let us know if you are still having any issues.

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August 7, 2018
07 Aug 2018

Facebook Posting Changes

There are some updates happening with regards to Facebook which may affect your Facebook Destination which we want to make you aware of.

Facebook, due to their renewed privacy push, has removed one of the permissions, called publish_actions effective August 1st, 2018.  This permission was required for posting to personal profiles.

Here is what this means to you:

Due to the permissions changes, Libsyn’s Facebook destination will no longer be able to publish to personal profiles. Publishing to pages will continue to function normally.

If you have any errors publishing to Facebook, we recommend editing your Facebook destination to re-authenticate and approve the new permissions. You can do so by following these steps:

  1. Log into your Libsyn account
  2. Select Destinations --> Edit/View Existing
  3. Edit your Facebook destination
  4. Login to your Facebook account and approve any permissions presented
  5. When redirected back to your Libsyn account, select any pages you want to publish to, noting that personal profiles will no longer be included in the list.
  6. Save your changes.

If you have any outstanding episode that has failed to send to Facebook you can retry it:

  1. Login to your Libsyn account
  2. Select Content –> Previously Published
  3. Click the ‘i’ icon and scroll to the bottom of the window that opens
  4. Click ‘retry’ on the Facebook line

If you have any questions, please contact our support staff at support@libsyn.com.

 

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June 19, 2018
19 Jun 2018

June 19th, 2018 – Stats Processing Delay

[9:30 AM EST] – Stats processing stopped ~9 hours ago due a failed process.  This issue has now been resolved and stats processing is running normally again now.  We will update this post as the system progresses through the backlog of data.

[12 PM EST] – Stats processing is about halfway through the backlog at this time.  We will post one one more update when it’s fully caught up.

[5:15 PM EST] – Stats processing is now fully caught up and continues to run normally.

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June 15, 2018
15 Jun 2018

June 15th, 2018 – Spotify Update!

Spotify has started adding new shows to their system again!  They have a backlog of about 2500 shows from us to get through and should be finished doing that by early next week.  Once that is done things will be back to normal with new shows being added a few days after submission.  Please remember to make sure to complete setup of the Spotify destination:  https://support.libsyn.com/kb/spotify/ otherwise you show will not be submitted to them.

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May 2, 2018
02 May 2018

May 2nd, 2018 – Spotify Submissions

Due to higher than expected demand Spotify is doing work on their systems to be able to better handle the submission of new shows.  They are expecting this work to take approximately 4-6 weeks during which time they will not be accepting new shows.  Any newly setup Spotify destinations from now until the end of the month will still be submitted to Spotify but they will not be added to their system until early June.

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