Archive for month: March, 2011

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March 25, 2011
25 Mar 2011

Scheduled Maintenance: Tuesday 3/29 at 2AM EST

One of our datacenter providers has been told by a local power company that they have to physically move one of their fiber optic cables to make way for new power infrastructure.  Unfortunately this process can take anywhere from 3 – 6 hours and would affect our services.  To avoid this affecting any services we will need to have a short maintenance window on Tuesday 3/29 at 2AM EST.  This maintenance window should last no more than an hour and during it we will have logins and uploads disabled.  Media downloads will continue to work without interruption.

UPDATE: 4:30 AM EST – The maintenance window is complete and all services are fully turned back on.  Media downloads, rss feeds and blogs were unaffected by this.

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March 9, 2011
09 Mar 2011

Episode Level Description Updates in iTunes Store

We have received numerous reports of recent episodes not showing the episode level description in the iTunes store. This issue has been investigated from our end, and we have found the issue to surround podcasts posted over the last week and which are both Libsyn and non-Libsyn hosted.

 

In these instances, the description appears normally in all destinations (Apps, the Feed, Blogs, etc) and is shown when the feed is subscribed to (via iTunes or otherwise), but does not appear in the iTunes store itself.

 

At this time we believe this to be isolated to iTunes. We are attempting to contact iTunes, but recommend podcasters do the same.

 

UPDATE: We have heard back from iTunes regarding this issue and they have acknowledged this being a problem on their end which they are actively working to rectify.

 

UPDATE 3/24/11 6:30pm EST:   We believe that the issue on iTunes’ end has addressed, and all episode-level descriptions should be appearing.  If you have any questions, please email support@libsyn.com 

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March 5, 2011
05 Mar 2011

Stats Processing Paused

Stats processing will be paused starting at approx:  8AM today.  Stats reporting will still be available, you just won’t see stats update until we turn processing back on.  We will update this post when stats processing has been turned back on.

UPDATE – 3/6 – 9AM EST – Stats processing is still paused, we expect them to be running again sometime on Monday.  

UPDATE – 3/7 – 2:30PM EST – Stats processing has been turned back on and will get caught up within the next few days.

UPDATE – 3/8 – 9:30PM EST – Stats processing is still catching up, it’s just about through numbers from the 7th.  We expect it to be fully caught up sometime tomorrow.

UPDATE – 3/10 – 9:30AM EST – We ran into some issues yesterday with some corrupted log files that really clogged up the processing, so unfortunately stats processing is still running behind.

UPDATE – 3/12 – 12:00PM EST – Stats processing has caught up and is now running normally.

 

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March 4, 2011
04 Mar 2011

Quickcast, Upload and Signup issues resolved

Issues reported with quickcasting, uploading through the publishing app and signing up for new accounts have been resolved and should now be functioning normally within Libsyn.

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March 4, 2011
04 Mar 2011

FTP Maintenance

FTP will be disabled temporarily while we perform some scheduled maintenance.  We will update this blog once our maintenance is complete.

 

12:13pm: Our FTP Maintenance is now complete.

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March 4, 2011
04 Mar 2011

3/4 Upload Issues

We are investigating reports of uploading and CDN injection issues this morning.  The problems seem to be intermittent and our team is working on it.  Thanks for your patience.

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March 3, 2011
03 Mar 2011

Quickcast

We have identified a problem with using Quickcast from FTP in that files are being placed in the Drop Box instead of being automatically cast. We are working to resolve this problem.

 

In the meantime, files uploaded via the Drop Box or via Quickcast can be published out of the Drop Box successfully.

 

An update will be posted when this is resolved.

 

UPDATE: This issue should now be rectified. Please contact support@libsyn.com with any questions or concerns.

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March 3, 2011
03 Mar 2011

Intermittent Availability on Media Files

It has come to our attention that many users are encountering what is known as a “404 error” or an error that looks like this:

 

  The information you requested could not be retrieved. File not found.

 

We are aware of this error and are working as quickly as possible to get this issue rectified. We apologize for the inconvenience this is causing and will continue to post updates as we have them.

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March 1, 2011
01 Mar 2011

Libsyn Logins

We are aware of some trouble accessing accounts on Libsyn.com. We are working to rectify these issues as quickly as possible and will post an update here as soon as the problem is corrected.

 

We appreciate your patience in this matter.

 

UPDATE: As of noon today, our administrators have corrected the problem so logins and system operation should be back to normal.

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