2012 Winter Holidays!

Happy Holidays Everyone! Due to the Holidays both this weekend and next, our support staffing will be scaled back so that everyone may spend time with family and friends.  So…

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Apple Podcasts Podcast Submission Holiday Shutdown

We received the following notification from Apple's Podcast Team today: Apple Podcasts podcast submission system will be offline from approximately December 21, 2012 through December 27, 2012 (Pacific).  During this time, you will be unable…

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2012 Thanksgiving Holiday Weekend

Happy Thanksgiving Everyone! Due to the holiday weekend our support staff will be running with a skeleton crew, so please be understanding if ticket response times are higher than normal.…

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Apple Podcasts Store Issues

Over the past few days we've received a number of support tickets relating to possible issues with the Apple Podcasts Store. At this time we've been able to confirm two…

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Stats Processing Paused – October 25th

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10:30 AM EST - Stats processing is currently paused, we'll update this post once it's running again. 11:15 AM EST - Stats processing has resumed and should be fully caught…

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Database Server Maintenance

We'll be doing some work on our database servers tomorrow (October 18th) morning, we've set aside a 1 hour maintenance window from 10AM - 11AM EST to complete the work.…

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Stats Processing Delayed

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We're currently aware of an issue that has caused stats processing to be delayed. No data has been lost we're experiencing a delay in processing of the log files. We'll…

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Stats Not Updating

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We're currently aware of an issue that has caused stats to not be updated since yesterday (September 21st). We expect to have the issue resolved shortly and will update this…

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Network Maintenance

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There's one last configuration change we need to make to the network that we missed doing earlier. This should only take about 2 minutes. We're starting this immediately and will…

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Network Maintenance Complete – August 14th

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We've completed the system maintenance scheduled for today, August 14th, and Libsyn service has been restored to full functionality.  It took slightly longer than expected to perform the maintenance --…

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Network Maintenance – August 14th

We'll be doing some maintenance to the network where our main pool of servers is located. This work includes bringing online a pair of new, higher capacity switches. This maintenance…

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Maintenance Mode

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We'll be putting the system into maintenance mode at 11:45AM EST today to perform emergency work on the database. Asset and Media delivery will continue to function as normal but…

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Stats Processing Paused

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Stats processing is currently paused, we suffered a hardware failure in one of the stats servers and are in the process of failing over to a backup machine.  We expect…

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