It appears that we’re seeing intermittent failures uploading files from our servers to our CDN provider. So when users then go to download the files they are getting very small and incomplete files served to them. We have notified our CDN provider and are in the process of working with them to get the issue resolved.
While we work to resolve this we are recommending that affected users re-upload their files to the “dropbox” folder on the FTP server. If you do this and still can’t download your file please contact email@example.com and let us know the url to the file that you are having troubles with and we’ll investigate the issue and get it fixed for you.
We apologize for the troubles and appreciate your patience.
UPDATE: January 20th 10AM EST – We’ve now gone roughly 14 hours without a single upload failure to our CDN provider. This issue was caused by a bad router or link along the path from our servers to our CDN’s storage. We’ve modified the route our traffic takes to avoid this trouble spot and have not seen a failed upload in our logs since.