Maintenance – February 29th – 1AM – 2AM EST

Our CDN provider has informed us that they were unable to complete their maintenance on our storage device during their maintenance window last week. We expect a much shorter window this time beginning at 1AM on the 29th and ending at approx 2AM. During this 1 hour window we will have uploads disabled both via the interface and FTP.

UPDATE Feb. 29th 1:30AM EST – The maintenance window has begun, we have disabled uploads. We’ll update this post when the maintenance is complete and we’ve turned uploads back on.

UPDATE Feb. 29th 2:30AM EST – The maintenance has been completed and uploads have been turned back on.

Possible Download Issues

We’re getting reports of some possible download issues, we are currently investigating the issue and will update this post when we know more.

UPDATE 11:35AM EST – We can confirm download issues so far with users being directed to the New York and Seattle locations. It is very possible other locations are affected, we’ve opened up a ticket with our CDN provider. We will continue to update this post.

UPDATE 2:45PM EST – Our CDN has pulled the NYC node out of the loop and this has fixed the issues for us. If you are still experiencing issues downloading please contact us: support@libsynsupport.com and provide a link to the file you are trying to access.

Upload Troubles

Hello, we appear to suffering upload issues again. Seems to be caused by the same storage device at our CDN having issues again. We’re working with them to fix the issue and are starting to look at alternative solutions so we can avoid the issue in the future.

UPDATE – 10:50 PM EST – Our CDN provider is having an issue with one of the storage devices in the storage pool that we upload our content to. They are working on fixing the issue, we will update this post when we know more.

UPDATE – 11:45 PM EST – The CDN storage is now back up and we are able to successfully upload to it. If you tried uploading during this issue please try re-uploading your file now.

Upload Issues

We’re experiencing issues uploading to our CDN provider again. This will affect the ability for users to upload via FTP or through the interface. It may also affect downloads of content that is not currently in cache on the CDN edge nodes. We’ll update this post when we have more information.

UPDATE 3:20 PM EST – This issue is now fixed, all uploads are going through again and any affected downloads should be working now as well. If you had troubles uploading during the incident please try uploading your file again.

Upload Issues

We’re currently experiencing issues uploading content to our CDN provider. We have opened a ticket with them and will update this post when we know more.

UPDATE 12:55 PM EST – This is currently affecting all uploads and is also causing issues downloading files that were uploaded earlier today and might not be cached on the edge nodes yet. We do have a ticket open with our provider and our working closely with them to get this resolved.

UPDATE 1:45 PM EST – Uploads are now fixed. If you’ve been unable to publish over the last few hours please try publishing again. Also if you published earlier today and are currently unable to download your file, please re-upload it. Thanks and we apologize for the troubles.

-Libsyn Support