2013 Winter Holidays
Our support team will have the day off tomorrow 12/25 and also New Years Day 1/1. Please be understanding if ticket response times are higher than normal around those two…
Apple Podcasts Store Submission Holiday Downtime
We received the following notice from Apple Podcasts late yesterday night: If you've recently started a new podcast and haven't submitted it to Apple Podcasts yet you need to do…
2013 Thanksgiving Holiday Weekend
Happy Thanksgiving Everyone! Due to the holiday weekend our support staff will be working a limited schedule over the 4-day weekend, so please be understanding if ticket response times are…
Uploads Disabled
We're investigating an issue that's causing media uploads to fail. The interface will show the upload succeeded but if you try to download the file you'll get a 404 error.…
Possible System Latency
Our backend is currently experiencing some abnormal slowdowns and latency that may cause slowness in the dashboard and with publishing. We are aware of the issue and are working to…
Libsyn 4 Beta Preview Update
Last week we rolled out an update to the Libsyn 4 Beta preview. This update brought support for Linkedin to our On-Publish feature. While you can publish to the Linkedin…
Libsyn 4 Beta Preview
We’ve released a preview of the Libsyn4 Beta to get some early feedback and testing. Only the following modules are currently supported: • Destinations • Show Settings • User Account…
Stats Processing Delayed
Stats processing is currently behind due to an error that caused processing to be halted. We’ve restarted the stats processing and expect it to be fully caught up in the…
Stats Processing Stopped
Stats processing is currently stopped, this appears to stem from the database issues we had last night. We're investigating and hope to have processing up and running again soon. We'll…
Database Issues Tonight
At approximately 11PM tonight we received alerts from our monitoring systems and quickly discovered it to be an issue with our main database cluster. A fail-over had been triggered and…
Custom Domain DNS Changes
We have recently completed making some improvements to our network and hardware infrastructure. If you are using a custom domain with us and you are not using our Libsyn nameservers,…
POSTPONED – Network Maintenance – June 16th, 2013 @ 5AM
We received notification today from our datacenter provider that they will be performing a software upgrade on their core routing equipment at 5AM EST tomorrow Sunday June 16th. They are…
Stats Processing Delay
Stats processing is currently running about 9 hours behind due to an issue overnight that caused processing to stop. We have resumed the stats processing and will update this post…
Download Timeout Errors
Some listeners may notice a '504' error when attempting to access content. As of this time, it appears to be happening only on rare occasions. We are aware of our…
Apple Podcasts Episode Update Delays
There appears to be a delay in new episode content being entered into the Apple Podcasts store. We have been in contact with Apple Podcasts and expect episode updates will…
