We have recently completed making some improvements to our network and hardware infrastructure. If you are using a custom domain with us and you are not using our Libsyn nameservers, you will need to make a change to the IP address you are pointing to.

If you aren’t sure if you are using our name servers or not, you can check by visiting:  http://intodns.com and entering your domain and clicking the “Report” button:

intodns-entry

On the next screen look at the very top section, this will list the nameservers that your domain are pointed to:

intodns-results

If your results show at least two of the above nameservers then you can stop reading this article.  If you see any nameservers other than the libsyn ones please continue reading this article.

Since your still reading that means you aren’t using our nameservers which is completely fine.  While we do recommend using our nameservers we understand there are situations where you might not be able to do so.  What you need to do now is login to the website of whoever you are using for DNS hosting.  This is often times the same site where you initially registered the domain.  Once you have logged in, please select and browse to the records for the domain that you are using with us.  Then look for the following records:

Record Type Record Name Current Value New Value
 A  blank or yourdomain.com  204.16.245.58  204.16.244.13
 A  www  204.16.245.58  204.16.244.13

The goal here is to change any record you have pointing to:  204.16.242.153 and update it to point to:  204.16.245.58.  If you are using a CNAME for the www or any other sub-domains you don’t need to change anything.

The old IP address will continue to work through the end of June.  Starting July 1st it will stop working, so you must have your DNS records updated by then.

If you have any questions please contact support@libsynsupport.com