2014 Winter Holiday
Our support team will have the day off tomorrow 12/25 and also New Years Day 1/1. Between the 25th and 1st we'll be working with a reduced support staff. Please…
Stats Processing Delay
Very early this morning our stats processing fell behind due to a failure in one of the processing jobs. We have resolved the issue and stats are process normally again…
Changes to Show and Episode Artwork Handling
We recently published two system notices regarding trouble updating RSS feeds in Apple Podcasts (here and here). Since then, we have worked very closely with the team at Apple Podcasts…
System Maintenance – September 28, 2014
[10AM EST] - We are wrapping up some prep work for doing the previously mentioned database upgrade once the prep work is completed we'll be putting the system into maintenance…
Sunday September 28th – Database Upgrade
Hello, On Sunday September 28th we'll be doing an upgrade of our main database systems. We are setting aside a 4-hour time window from 10AM - 2PM EST to complete…
Apple Podcasts Episode Update Delays
We have been receiving reports that many producers are having trouble getting episode content to update in the Apple Podcasts store. We have been in contact with Apple Podcasts regarding…
Stats Hardware Upgrade
We're replacing one of the stats servers with a brand new server today. This will cause stats processing to be paused several times throughout the day. We will update this…
Slow Login and Dashboard Performance
[4:40PM EST] - We're currently aware of an issue where it is very slow to login and once you do login do anything in the Dashboard is also very slow.…
Upload Issues – Sunday June 29th
We became aware of possible upload issues around 2:30 PM EST today, the issue turned out to be a network issue with one of our storage devices. It appears the…
Potential Upload Errors
Some producers may have noticed receiving an 'error' upon uploading media files while publishing episodes. This error is received after the media file is successfully uploaded, but prior to successfully…
Apple Podcasts Episode Update Delays
We have been receiving reports that many producers are having trouble getting episode content to update in the Apple Podcasts store. We have been in contact with Apple Podcasts regarding…
Stats Processing Delay
We're aware of an issue causing stats processing to be delayed. It is behind currently by about 5-6 hours at this time (5PM EST). We are investigating the issue and…
Heartbleed Information
What is Heartbleed? It's a vulnerability in certain versions of the OpenSSL software that is widely used across the internet to secure connections. This bug was initially disclosed on April…
Schedule Maintenance: Stats – Monday April 7th – 10AM EST
On Monday April 7th at 10AM EST stats display (including all the stats pages and the stats dashboard widget) will be offline for approximately 1 hour. We are doing some…
Login and Publishing Platform Issues
We're currently investigating what is causing issues logging in and using the publishing platform. We'll update this post when we have more details to provide. UPDATE - April 4, 2014…
