Archive for month: April, 2014

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April 10, 2014
10 Apr 2014

Heartbleed Information

What is Heartbleed?  It’s a vulnerability in certain versions of the OpenSSL software that is widely used across the internet to secure connections.  This bug was initially disclosed on April 7th, if you’d like to see more details on this bug please visit this site:  heartbleed.com.  After doing an audit of our servers we discovered that many were using one of the affected versions of OpenSSL.  All of our servers were updated with new fixed versions of OpenSSL by noon (EST) on April 8th.  In addition to getting the servers updated we’ve also replaced our SSL certificate with a new one and updated our API keys with the company we use to handle all of our billing.

Due to the nature of this vulnerability it’s extremely difficult to know if any of the affected servers were exploited.  At this time we’ve seen no evidence that any user information or data has been compromised.  As an extra precaution, we are recommending that users go ahead and update their passwords.  If you need help changing your password please see the below guides:

Podcast Hosting Customers:  http://support.libsyn.com/faqs/manage-your-account/

MyLibsyn Premium Subscription Customers:  http://support.libsyn.com/faqs/managing-your-mylibsyn-account/

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April 4, 2014
04 Apr 2014

Schedule Maintenance: Stats – Monday April 7th – 10AM EST

On Monday April 7th at 10AM EST stats display (including all the stats pages and the stats dashboard widget) will be offline for approximately 1 hour.  We are doing some extensive hardware upgrades to the main servers responsible for handling the stats display.  The upgrades are meant to keep stats display speeds fast and give us plenty of room to grow.  We’ll update this post when the work begins and again when the work has been completed.

April 7th, 10AM EST – We’re beginning the maintenance now, stats display will be going off-line in the next few minutes.

April 7th, 10:55AM EST – The maintenance work is nearly completed we’ll post another update when the work is finished.

April 7th, 11:35AM EST – We apologize for the delay, we ran into a bit of an issue just at the end of the maintenance.  It’s resolved now and stats display should be back to normal.

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April 4, 2014
04 Apr 2014

Login and Publishing Platform Issues

We’re currently investigating what is causing issues logging in and using the publishing platform.  We’ll update this post when we have more details to provide.

UPDATE – April 4, 2014 – 12:50AM – Several servers in our application layer are being overloaded with invalid requests.  We’re working on filtering them out and mitigating the issue.  We appreciate your patience.

UPDATE – April 4, 2014 – 1:10 AM – Login and the Publishing Platform (both Libsyn 3 and 4) are functioning normally now.  Thanks for your patience.

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