For some users, uploading a media file may result in a ‘Gateway’ error:

  error – Gateway Time-out

We have located the issue and are working on rectifying it as soon as possible. In the meantime, if you are having trouble with uploads, please try uploading using FTP instead. Details on uploading with FTP can be found here.

Updates will be posted as they are available. We are sorry for the inconvenience. If you have any questions, please contact support@libsynsupport.com.

UPDATE – 11:30AM EST – We are now forcing traffic between our datacenters over a different provider and this seems to have resolved the issue.  We will continue to monitor the situation and will update this post if anything changes.

UPDATE – 2:15PM EST – We are seeing slow speeds again between our datacenters, we are working with our providers to resolve the issue.  In the mean time for best performance please upload via FTP is possible.

UPDATE – 3:30PM EST – We have a ticket open with the provider that seems to be causing the issues.  We are waiting to hear back from them.  As previously mentioned if you need to publish quickly please use FTP instead of uploading through the web interface.

UPDATE – 4:30PM EST – The issue is now resolved.  It ended up being an issue with a network provider that was struggling to route traffic around a fiber cut.  At this time that provider has been completely removed from use in connecting between our two datacenters.