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September 19, 2016
19 Sep 2016

September 19, 2016 – Stats Maintenance

[11:30AM EST] – We’re doing some maintenance on our stats system today.  Stats processing is currently paused we’ll update this post as our work progresses.

[2 PM EST] – Stats processing is running again now, we’ll update this post once it’s fully caught up.

[4 PM EST] – Stats processing is fully caught up at this time.  Today’s maintenance brought additional hardware online to our stats processing to improve performance and support our continued growth.  Thanks for your patience.

in Announcements, Support /by /#permalink
September 8, 2016
08 Sep 2016

September 8, 2016 – Upload Issues

[11AM EST] – We’re seeing uploads be slow and sometimes fail to one of our cloud storage providers.  We’ve opened a ticket with them and they are aware of the problem and have engineers working on it.  You’ll see this as the ‘processing’ step of uploads takes longer than normal and may fail.  We’ll update this post when we get an update from our provider.

[12:45PM EST] – The cloud storage provider is still working on the issue but at this time they haven’t provided any ETA on when it will be resolved.

[4PM EST] – Since our primary cloud storage provider is still having issues, we’ve removed them from our upload process at this time and our relying on our secondary cloud storage partner.  We’ve verified that uploads are functioning normally again with this change in place.

in Support /by /#permalink
August 24, 2016
24 Aug 2016

August 24, 2016 – Stats Maintenance

[10AM EST] – We’re conducting maintenance on our stats system today.  The purpose of this is to add additional hardware to our stats cluster, this will improve the performance of both processing and display of stats.  Stats processing is currently paused and the display of stats in the dashboard may become unavailable at times.  We’ll update this post throughout the day with updates on our progress.

[3PM EST] – The maintenance is progressing and is nearly completed at this time.  We’ll post another update when stats processing has resumed.

[4PM EST] – Stats processing has resumed now and is functioning normally.  We expect stats to catch up sometime late night or early tomorrow morning.

in Announcements, Support /by /#permalink
July 22, 2016
22 Jul 2016

July 22, 2016 – Stats Maintenance

[7:30 AM EST] – We’re doing some maintenance on our stats systems today, during this time stats processing is paused.  We’ll update this post as the work progresses.

[10 AM EST] – Stats processing has been re-started at this time, we’ll update this post when stats processing is fully caught up.

[2:30 PM EST] – At this time stats processing is fully caught up and continues to run normally.

in Announcements, Support /by /#permalink
July 21, 2016
21 Jul 2016

July 21, 2016 – Upload Issues

[12:50 PM] – We’re experiencing issues uploading to one of our cloud storage partners.  This will result in uploads failing at the ‘processing’ step.  We’ve opened a ticket with them and will update this post when we know more.

[1:15 PM] – We believe the issue has been resolved, we’ll continue to monitor the situation.

in Support /by /#permalink
July 16, 2016
16 Jul 2016

Publishing Issues

9:25AM EST – We’re aware of and are investigating issues with episodes and content not being properly published and released. We’ll post an update when we know more.

[UPDATE 9:45AM EST] – We have episodes releasing again now, there is quite a backlog though so it may take a little while to catch up.

[UPDATE 10:20AM EST] – We’re about halfway through the backlog of episodes at this point.

[UPDATE 10:35AM EST] – We’ve now finished processing and releasing the backlog of episodes.  The releasing processing is running normally again at this time.

in Support /by /#permalink
July 6, 2016
06 Jul 2016

July 6, 2016 – Upload Issues

[5PM EST] –We’re seeing upload issues to one of our cloud storage partners.  This may lead to the ‘processing’ step during uploads to be extremely long and possibly error out.  If you need to get your file up ASAP we’d recommend uploading via FTP.  Otherwise please bear with us as we have reached out to the cloud storage partner in question and are waiting to hear back from them.

[7PM EST] – We haven’t seen any upload failures to our cloud storage partner for approximately the past 10 minutes.  They have since confirmed that they believe the issue to be resolved.

in Support /by /#permalink
July 1, 2016
01 Jul 2016

Stats Maintenance – July 1, 2016

12 PM EST – We’re doing some maintenance on our stats system today.  Stats processing is currently paused and access to the stats through the interface may be slow or unavailable.  We’ll post further updates as our work progresses.

3:15 PM EST – We’ve finished the stats maintenance.   Stats processing is running again and will catch up over the course of the evening.

in Announcements, Support /by /#permalink
February 25, 2016
25 Feb 2016

Upload Issues

2:45 PM EST – We’re currently aware of issues with uploading and have temporarily disabled uploads while we look into the issue.

UPDATE 3PM EST – The provider where our main storage devices are is experiencing some network issues, we are currently trying to route around the provider causing the issues.

UPDATE 3:10 PM EST – We’ve re-enabled uploads at this time and will continue to monitor the situation closely.

in Uncategorized /by /#permalink
January 21, 2016
21 Jan 2016

Stats Processing Paused

12 PM EST – Stats processing is currently paused while we perform some maintenance on the processing systems.  We’ll update this post once processing has been restarted.

3:45 PM EST – Stats processing is still paused, we’ll update this post again in a few hours with another update.

8 PM EST – We’re still working on getting processing back up and running.  We’ll continue to post updates, we appreciate your patience.

January 22, 10 AM EST – Stats processing has started again, we apologize for the extended delay.  We will update this post throughout the day until stats processing has fully caught up.

2 PM EST – Stats processing has finished processing all logs from the 21st and is now working through today’s backlog.

8 PM EST – Stats processing is still catching up and is currently about 75% through the backlog from today.

January 23, 8 AM EST – Stats processing has been fully caught up for several hours and continues to function normally.

in Support /by /#permalink
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