Author Archive for: todd

You are here: Home » todd
May 1, 2018
01 May 2018

Upcoming Privacy Changes and GDPR

Upcoming Privacy Changes and GDPR

Thank you for choosing Libsyn.

We strive to maintain our status as one of the worlds most trusted podcast hosting platforms, and central to this goal is the security and privacy of the information you provide to us as a part of your Libsyn account.

The Libsyn platform hosts podcasters from all over the world, and we love our global community. This presence requires us to take a comprehensive look at privacy regulation.

Today, we are sharing how we are preparing to meet the requirements of the new data protection law, General Data Protection Regulation (GDPR), going into effect on May 25th, 2018.

Over the next several weeks, we will be sharing more about the changes and updates that may impact your Libsyn account under the requirements of GDPR.

Please keep an eye out for the following and take action when requested:

  • Updated Libsyn Terms of Service
  • Updated Privacy Policy
  • Additional information on data transparency
  • Changes to user consent which may affect how you sign-up or opt-in to services
  • Libsyn dashboard alerts
  • Further email communications

GDPR creates consistent data protection rules across the European Union (EU) and applies to companies based in the EU as well as companies around the world that provide services and process data from or about individuals in the EU. GDPR has a broader scope than current EU data protection laws and substantial fines for compliance violations. There is a higher standard of consent required from individuals and GDPR provides for broader individual rights to accessing and porting data. To learn more about GDPR, please visit:

https://www.eugdpr.org/

We are committed to data protection and privacy and are taking these steps to continue to comply with data protection laws. We encourage you to review all updated information and take action as necessary to help us to continue to deliver a world-class podcast hosting service to you.

in Announcements /by /#permalink
April 23, 2018
23 Apr 2018

April 23, 2018 – Episode Release Delays

[7AM EST] – We became of aware of an issue with the release of episodes being delayed.  From our logs it appears this began occurring approximately 4 hours ago.  We have now resolved the underlying issue and the system is now processing through the backlog of episodes. We will post another update when it’s finished getting through the backlog.

[7:40AM EST] – The backlog of episodes has now been cleared and released.  Episodes published now will be released as normal without any delay.

in Support /by /#permalink
April 20, 2018
20 Apr 2018

Spotify Stats Display

[April 20, 6 PM EST] – The display of Spotify stats is currently offline – we are working to bring it back online as quickly as possible.

[April 20, 6:30 PM EST] – Spotify stats display is back online.

in Support /by /#permalink
April 16, 2018
16 Apr 2018

Spotify Update

Due to the overwhelming uptake in podcast consumption and podcasters submissions Spotify is going to be making some back end updates to better serve both groups.  There may be some delays in new episodes or shows appearing in Spotify during this maintenance period that they are expecting to last approximately four to six weeks.

in Announcements, Support /by /#permalink
January 28, 2018
28 Jan 2018

January 28, 2018 – Stats Maintenance

[11:30AM EST] – We’re doing some maintenance on our stats processing system today, stats processing will be paused during this time.  We expect this maintenance to take ~6 hours and will post an update when the processing has been restarted.

[5:40PM EST] – We’ve completed the stats maintenance and processing has been turned back on.  All logs generated during the time frame of the maintenance will be processed normally in order of oldest to newest.  We’ll post another update when processing has caught back up.

[11PM EST] – Stats processing is continuing to run and we expect it to be caught up in the next 2-3 hours.

[January 29,  7:30AM EST] – Stats processing fully caught up overnight and is continuing to run normally.

in Announcements, Support /by /#permalink
January 4, 2018
04 Jan 2018

Legacy Stats Update

At the end of 2017 we rolled out our new stats interface backed by an entirely new stats system – new stats FAQ.  After the new system was launched we continued to process data through the legacy system to allow for direct comparisons during the month of December between the old numbers and new numbers.  Today we have stopped processing data through the legacy system, this means that while all existing data in the legacy system will remain accessible you will no longer see numbers there update.

in Announcements /by /#permalink
November 13, 2017
13 Nov 2017

November 13, 2017 – Stats Processing Paused

[12:00 PM EST] – Stats processing is currently paused, you may also see the stats display be intermittently available.  We will update this post when processing is running again and the display issue has been resolved.

[2 PM EST] – Stats display is functioning normally again at this time.  We’re still working on getting processing running again and will post another update when that has occurred.

[6 PM EST] – Stats processing is running again now, we’ll post another update when it finishes catching up.  We appreciate your patience with us on this.

[11:30 PM EST] – Processing is running about an hour behind now and should be fully caught up within the next two hours.

in Support /by /#permalink
November 8, 2017
08 Nov 2017

November 8, 2017 – Stats Processing Delay & Display Issue

[1:40 PM EST] – Stats processing is currently running ~3 hour behind and is paused at the moment.  You may also notice that the display of stats information in the Libsyn Dashboard is loading intermittently.  We’ll update this post as things get back to normal.

[4 PM EST] – Stats processing is running again but is still several hours behind.  We’ll continue to post updates until it’s caught up.  Stats display has been functioning normally the past hour or so now and we’ll continue to monitor that as well.

[6:30 PM EST] – Stats processing is slowly catching up and is down to being about 2 hours behind now.  We’ll continue to post updates until it’s completely caught back up.

[11 PM EST] – Stats processing has been fully caught up for over an hour now and is continuing to function normally.

in Support /by /#permalink
November 1, 2017
01 Nov 2017

November 1, 2017 – RSS Feed and Podcast Page Issues

[5:30AM EST] – We’re currently experiencing issues generating and serving RSS feeds and podcast pages.  We’re investigating and will update this post.

[6:30AM EST] – We’re continuing to experience issues with feeds and podcast pages and are continuing to work on it.

[8:00AM EST] – We’re still experiencing issues with feed and podcast page generation and delivery.  We’re working to mitigate the problem and will continue to post updates.

[8:40AM EST] – We are beginning to see things stabilize and most requests for feeds and podcast pages are being successfully delivered.  We’ll continue to monitor the situation closely and post updates as we have them.  We appreciate your patience with us on this issue.

[9:30AM EST] – We’ve continued to monitor the situation and everything is performing normally again at this time.

in Support /by /#permalink
October 25, 2017
25 Oct 2017

October 25, 2017 – Stats Processing Paused

[9:45 AM EST] – Stats processing is currently paused again, we apologize for the inconvenience and will post an update when processing has been restarted again.

[10:30 AM EST] – Stats display currently disabled as well, we will continue to post updates.

[12 PM EST] – Stats processing is running again and stats display should be back online shortly.

[12:30 PM EST] – Stats display is now back on and processing is continuing to run.  We’ll update this post when it’s fully caught up again.

[2:45 PM EST] – Stats processing is fully caught up again at this time.

in Support /by /#permalink
© Copyright - Libsyn Support