Archive for category: Announcements

You are here: Home » Announcements
August 13, 2018
13 Aug 2018

Podcasts Connect Login Issues

Apple is experiencing login issues for some users with the Podcasts Connect site.  This has resulted in people being unable to submit their podcast to iTunes/Apple Podcasts.  This issue presents itself in two ways:

  1. Trying to login will redirect you back to the login page
  2. Trying to login will result in an error message ‘We can’t process your request’

The first report we had of this issue was nearly two weeks ago.  We have been in contact with Apple’s podcast support team and will update this post when we have new information.  At this time no ETA on the resolution has been provided to us.

in Announcements, Support /by /#permalink
August 7, 2018
07 Aug 2018

Facebook Posting Changes

There are some updates happening with regards to Facebook which may affect your Facebook Destination which we want to make you aware of.

Facebook, due to their renewed privacy push, has removed one of the permissions, called publish_actions effective August 1st, 2018.  This permission was required for posting to personal profiles.

Here is what this means to you:

Due to the permissions changes, Libsyn’s Facebook destination will no longer be able to publish to personal profiles. Publishing to pages will continue to function normally.

If you have any errors publishing to Facebook, we recommend editing your Facebook destination to re-authenticate and approve the new permissions. You can do so by following these steps:

  1. Log into your Libsyn account
  2. Select Destinations —> Edit/View Existing
  3. Edit your Facebook destination
  4. Login to your Facebook account and approve any permissions presented
  5. When redirected back to your Libsyn account, select any pages you want to publish to, noting that personal profiles will no longer be included in the list.
  6. Save your changes.

If you have any outstanding episode that has failed to send to Facebook you can retry it:

  1. Login to your Libsyn account
  2. Select Content –> Previously Published
  3. Click the ‘i’ icon and scroll to the bottom of the window that opens
  4. Click ‘retry’ on the Facebook line

If you have any questions, please contact our support staff at support@libsyn.com.

 

in Announcements /by /#permalink
June 15, 2018
15 Jun 2018

June 15th, 2018 – Spotify Update!

Spotify has started adding new shows to their system again!  They have a backlog of about 2500 shows from us to get through and should be finished doing that by early next week.  Once that is done things will be back to normal with new shows being added a few days after submission.  Please remember to make sure to complete setup of the Spotify destination:  https://support.libsyn.com/kb/spotify/ otherwise you show will not be submitted to them.

in Announcements, Support /by /#permalink
May 2, 2018
02 May 2018

May 2nd, 2018 – Spotify Submissions

Due to higher than expected demand Spotify is doing work on their systems to be able to better handle the submission of new shows.  They are expecting this work to take approximately 4-6 weeks during which time they will not be accepting new shows.  Any newly setup Spotify destinations from now until the end of the month will still be submitted to Spotify but they will not be added to their system until early June.

in Announcements, Support /by /#permalink
May 1, 2018
01 May 2018

Upcoming Privacy Changes and GDPR

Upcoming Privacy Changes and GDPR

Thank you for choosing Libsyn.

We strive to maintain our status as one of the worlds most trusted podcast hosting platforms, and central to this goal is the security and privacy of the information you provide to us as a part of your Libsyn account.

The Libsyn platform hosts podcasters from all over the world, and we love our global community. This presence requires us to take a comprehensive look at privacy regulation.

Today, we are sharing how we are preparing to meet the requirements of the new data protection law, General Data Protection Regulation (GDPR), going into effect on May 25th, 2018.

Over the next several weeks, we will be sharing more about the changes and updates that may impact your Libsyn account under the requirements of GDPR.

Please keep an eye out for the following and take action when requested:

  • Updated Libsyn Terms of Service
  • Updated Privacy Policy
  • Additional information on data transparency
  • Changes to user consent which may affect how you sign-up or opt-in to services
  • Libsyn dashboard alerts
  • Further email communications

GDPR creates consistent data protection rules across the European Union (EU) and applies to companies based in the EU as well as companies around the world that provide services and process data from or about individuals in the EU. GDPR has a broader scope than current EU data protection laws and substantial fines for compliance violations. There is a higher standard of consent required from individuals and GDPR provides for broader individual rights to accessing and porting data. To learn more about GDPR, please visit:

https://www.eugdpr.org/

We are committed to data protection and privacy and are taking these steps to continue to comply with data protection laws. We encourage you to review all updated information and take action as necessary to help us to continue to deliver a world-class podcast hosting service to you.

in Announcements /by /#permalink
April 16, 2018
16 Apr 2018

Spotify Update

Due to the overwhelming uptake in podcast consumption and podcasters submissions Spotify is going to be making some back end updates to better serve both groups.  There may be some delays in new episodes or shows appearing in Spotify during this maintenance period that they are expecting to last approximately four to six weeks.

in Announcements, Support /by /#permalink
January 28, 2018
28 Jan 2018

January 28, 2018 – Stats Maintenance

[11:30AM EST] – We’re doing some maintenance on our stats processing system today, stats processing will be paused during this time.  We expect this maintenance to take ~6 hours and will post an update when the processing has been restarted.

[5:40PM EST] – We’ve completed the stats maintenance and processing has been turned back on.  All logs generated during the time frame of the maintenance will be processed normally in order of oldest to newest.  We’ll post another update when processing has caught back up.

[11PM EST] – Stats processing is continuing to run and we expect it to be caught up in the next 2-3 hours.

[January 29,  7:30AM EST] – Stats processing fully caught up overnight and is continuing to run normally.

in Announcements, Support /by /#permalink
January 4, 2018
04 Jan 2018

Legacy Stats Update

At the end of 2017 we rolled out our new stats interface backed by an entirely new stats system – new stats FAQ.  After the new system was launched we continued to process data through the legacy system to allow for direct comparisons during the month of December between the old numbers and new numbers.  Today we have stopped processing data through the legacy system, this means that while all existing data in the legacy system will remain accessible you will no longer see numbers there update.

in Announcements /by /#permalink
May 22, 2017
22 May 2017

Stats Maintenance

[11:30 AM EST] – Stats processing is currently paused as we are performing some maintenance on our stats system.  We’ll post further updates as the work progresses.
[2 PM EST] – Stats processing is running again now and we expect it to catch up later this evening.

in Announcements, Support /by /#permalink
May 9, 2017
09 May 2017

Database Maintenance – Tuesday May 9th @ 2PM EST

We’ll be performing maintenance on our database systems at 2PM EST today.  We expect this window to be very short but to avoid any issues we will be putting the system into maintenance mode during this time.

[2PM EST] – The system is now in maintenance mode.  We’ll post an update when the work has been completed.
[2:10PM EST] – This maintenance has been completed and the system is now running normally again.  Thanks for your patience and we apologize for the short notice.

in Announcements, Support /by /#permalink
© Copyright - Libsyn Support