Our offices will be closed on December 25 and January 1 for the holidays. For the week between the 25th and the 1st we will be working with a reduced support staff so please be patient and expect slower than normal response times to any support tickets.
Thank you for your understanding and Happy Holidays!!!
Did you know that Libsyn has a Podcast Directory? Well we do, and we launched a new version of it today! Check it out here: https://directory.libsyn.com it’s been completely redesigned from the ground up and has a fresh new look!
If you can’t locate your Libsyn hosted show in the directory please reach out to support: support@libsynsupport.com
As part of our ongoing commitment to provide reliable, fast service and to expand capacity to support continued growth we will be performing a significant upgrade of our backend database systems on October 12, 2018 from 1AM – 3AM EDT.
During this 2-hour maintenance window the Libsyn 4 platform will be put into maintenance mode for extended periods of time. When in maintenance mode you will be prevented from logging in to the Libsyn Dashboard so you won’t be able to edit or create new episodes, view stats, etc. Any episodes scheduled to be released during this time will not be released on time and will experience delays in being released. Stats processing will be paused during the entire 2-hour window.
Podcast page, RSS feed, web player and asset & media file delivery will be unaffected and will continue to function as normal during this maintenance.
We recently launched a new status page that you can use to check the availability of our services. You can subscribe to get automatic notices of outages or planned maintenance. We also have a new @LibsynStatus Twitter account that you can follow.
Stats processing is currently paused due to an error while our administration team investigates. We will post an update with additional information as it comes in.
[UPDATE 9:15 PM EDT] – Stats processing is now running again. There was no data loss and you’ll see episodes released during this period begin to appear in your stats as the processing catches up. Please see our status page for further updates and final resolution when the processing is fully caught up.
Apple is experiencing login issues for some users with the Podcasts Connect site. This has resulted in people being unable to submit their podcast to iTunes/Apple Podcasts. This issue presents itself in two ways:
The first report we had of this issue was nearly two weeks ago. We have been in contact with Apple’s podcast support team and will update this post when we have new information. At this time no ETA on the resolution has been provided to us.
UPDATE: August 15, 9:30 PM EST
We have heard from Apple that the Podcasts Connect login issues should now be resolved. Anyone that was being affected should try to login now and please let us know if you are still having any issues.
There are some updates happening with regards to Facebook which may affect your Facebook Destination which we want to make you aware of.
Facebook, due to their renewed privacy push, has removed one of the permissions, called publish_actions effective August 1st, 2018. This permission was required for posting to personal profiles.
Here is what this means to you:
Due to the permissions changes, Libsyn’s Facebook destination will no longer be able to publish to personal profiles. Publishing to pages will continue to function normally.
If you have any errors publishing to Facebook, we recommend editing your Facebook destination to re-authenticate and approve the new permissions. You can do so by following these steps:
If you have any outstanding episode that has failed to send to Facebook you can retry it:
If you have any questions, please contact our support staff at support@libsyn.com.
Spotify has started adding new shows to their system again! They have a backlog of about 2500 shows from us to get through and should be finished doing that by early next week. Once that is done things will be back to normal with new shows being added a few days after submission. Please remember to make sure to complete setup of the Spotify destination: https://support.libsyn.com/kb/spotify/ otherwise you show will not be submitted to them.
Due to higher than expected demand Spotify is doing work on their systems to be able to better handle the submission of new shows. They are expecting this work to take approximately 4-6 weeks during which time they will not be accepting new shows. Any newly setup Spotify destinations from now until the end of the month will still be submitted to Spotify but they will not be added to their system until early June.
Upcoming Privacy Changes and GDPR
Thank you for choosing Libsyn.
We strive to maintain our status as one of the worlds most trusted podcast hosting platforms, and central to this goal is the security and privacy of the information you provide to us as a part of your Libsyn account.
The Libsyn platform hosts podcasters from all over the world, and we love our global community. This presence requires us to take a comprehensive look at privacy regulation.
Today, we are sharing how we are preparing to meet the requirements of the new data protection law, General Data Protection Regulation (GDPR), going into effect on May 25th, 2018.
Over the next several weeks, we will be sharing more about the changes and updates that may impact your Libsyn account under the requirements of GDPR.
Please keep an eye out for the following and take action when requested:
GDPR creates consistent data protection rules across the European Union (EU) and applies to companies based in the EU as well as companies around the world that provide services and process data from or about individuals in the EU. GDPR has a broader scope than current EU data protection laws and substantial fines for compliance violations. There is a higher standard of consent required from individuals and GDPR provides for broader individual rights to accessing and porting data. To learn more about GDPR, please visit:
We are committed to data protection and privacy and are taking these steps to continue to comply with data protection laws. We encourage you to review all updated information and take action as necessary to help us to continue to deliver a world-class podcast hosting service to you.
