We received the following notice from iTunes late yesterday night:
If you’ve recently started a new podcast and haven’t submitted it to iTunes yet you need to do that today or wait until the 27th. Also during the 21st to 27th window changes to show level metadata (images, show title, show description, etc) and the release of new episodes will be delayed and slower than normal in showing up in the iTunes Store.
Happy Thanksgiving Everyone!
Due to the holiday weekend our support staff will be working a limited schedule over the 4-day weekend, so please be understanding if ticket response times are slower than normal. Members of our admin team will be on-call to handle any urgent system-wide issues.
On behalf of the team here at Libsyn we hope everyone enjoys their Thanksgiving weekend!
Last week we rolled out an update to the Libsyn 4 Beta preview. This update brought support for Linkedin to our On-Publish feature. While you can publish to the Linkedin destination in the classic Libsyn interface you must switch to the Libsyn 4 interface to setup the Destination. Click here for our guide on setting up Linkedin
The update also included the “Previously Published” section that’s the Libsyn 4 version of “Previous Posts” section in the classic interface. You still can’t publish new episodes or edit existing ones from Libsyn 4 but you can see the listing of all your previously published episodes and all the associated information about that episode. See our KB article here for more details.
The last major feature included in last weeks update is a new File Manager tool. This tool will show you all the media files and assets currently uploaded for your show. Please see our KB article for more details.
You can switch back to the classic interface anytime by clicking the “Dashboard” button.
Remember this is a Beta Preview of the upcoming Libsyn 4 interface so don’t expect everything to work correctly. Please report any bugs or send any comments relating to Libsyn 4 to: beta@libsynsupport.com
We’ve released a preview of the Libsyn4 Beta to get some early feedback and testing. Only the following modules are currently supported:
• Destinations
• Show Settings
• User Account Settings
• Billing
If you click on any of the other modules or links you’ll be taken back automatically to that location in Libsyn 3.
To get to Libsyn 4 please login to your account as you normally would. In the address bar of your browser you’ll see something like this: https://three.libsyn.com/producer/. Change that to: https://four.libsyn.com.
Please see our new Libsyn 4 category in our knowledge base: http://support.libsyn.com/faqs/category/libsyn4/
To switch back to Libsyn 3 just click on the “Dashboard” button near the top left of the page.
Please send any feedback, bug reports, or issues with Libsyn 4 to: beta@libsynsupport.com. Please use that address for Libsyn 4 related items only.
We have recently completed making some improvements to our network and hardware infrastructure. If you are using a custom domain with us and you are not using our Libsyn nameservers, you will need to make a change to the IP address you are pointing to.
If you aren’t sure if you are using our name servers or not, you can check by visiting: http://intodns.com and entering your domain and clicking the “Report” button:
On the next screen look at the very top section, this will list the nameservers that your domain are pointed to:
If your results show at least two of the above nameservers then you can stop reading this article. If you see any nameservers other than the libsyn ones please continue reading this article.
Since your still reading that means you aren’t using our nameservers which is completely fine. While we do recommend using our nameservers we understand there are situations where you might not be able to do so. What you need to do now is login to the website of whoever you are using for DNS hosting. This is often times the same site where you initially registered the domain. Once you have logged in, please select and browse to the records for the domain that you are using with us. Then look for the following records:
| Record Type | Record Name | Current Value | New Value |
| A | blank or yourdomain.com | 204.16.242.153 | 204.16.245.58 |
| A | www | 204.16.242.153 | 204.16.245.58 |
The goal here is to change any record you have pointing to: 204.16.242.153 and update it to point to: 204.16.245.58. If you are using a CNAME for the www or any other sub-domains you don’t need to change anything.
The old IP address will continue to work through the end of June. Starting July 1st it will stop working, so you must have your DNS records updated by then.
If you have any questions please contact support@libsynsupport.com
Welcome to the newly re-designed Libsyn Support Blog. This design closely matches the design theme of the upcoming Libsyn.com revamp. While we really dig the new look we’re especially happy with how it performs and how well it scales down to mobile browsers.
There is one more exciting change coming soon to this support site, we’ll be moving the Libsyn Knowledge Base here. The current Libsyn KB is part of our helpdesk system and while it’s functional on desktop browsers it’s almost impossible to use on mobile browsers. Moving the Libsyn KB here to this platform will allow for all the articles and videos to work seamlessly in both desktop and mobile browsers.
Happy Holidays Everyone!
Due to the Holidays both this weekend and next, our support staffing will be scaled back so that everyone may spend time with family and friends. So please be understanding if ticket response times are higher than normal. Members of our admin team will be on-call to handle any urgent system-wide issues.
On behalf of the team here at Libsyn we wish everyone a Happy Holidays and a Happy New Year!
We received the following notification from Apple’s Podcast Team today:
iTunes podcast submission system will be offline from approximately December 21, 2012 through December 27, 2012 (Pacific). During this time, you will be unable to submit new podcasts to the iTunes Store. New episodes may appear in existing podcasts in iTunes Store slower than usual due to increased seasonal system load. Full functionality to the iTunes podcast submission system will be restored on or about December 28, 2012.
So if you’ve recently signed up or have started a new show and have yet to submit it for inclusion in the iTunes Store you’ll need to do so within the next day or two or wait until December 28th. Also during this December 21st – December 28th time window please be aware that it might take longer than normal for new episodes to appear in the iTunes Store. We’ll update this post if anything changes.
Happy Thanksgiving Everyone!
Due to the holiday weekend our support staff will be running with a skeleton crew, so please be understanding if ticket response times are higher than normal. Members of our admin team will be on-call to handle any urgent system-wide issues.
On behalf of the team here at Libsyn we hope everyone enjoys their Thanksgiving and the subsequent shopping craze that follows!
Over the past few days we’ve received a number of support tickets relating to possible issues with the iTunes Store. At this time we’ve been able to confirm two issues with Apple:
1) Submissions to iTunes are failing usually resulting in an error message.
2) Show listings in the iTunes Store are not updating and don’t show new episodes that have been released
Apple is aware of both issues and they have engineers working on both problems. We’ll update this post as we get new information in and when we get confirmation that the issues are fixed.
UPDATE – Nov. 13 – 2PM EST – We can confirm that the issue with show listings in the iTunes Store not updating has been resolved.
UPDATE – Nov. 14 – 5:30PM EST – Apple has confirmed that the issue they were having with new submissions to the iTunes Store failing have been resolved. If you are still having issues submitting your show please e-mail us: support@libsynsupport.com
