Our primary data center provider has let us know that they will be performing network maintenance this Sunday, January 3rd from 3AM to 5AM. This will be to complete the part of the work they didn’t finish during the last window on Dec. 27th. We are expecting a few minutes of downtime due to this maintenance.
We’ve received notice from our primary data center provider that they will be performing maintenance on their network on December 27th between 3AM and 6AM EST. During that time window you may see brief periods of downtime. We will update this post if anything changes with the schedule.
UPDATE 12/27 7AM: They were only able to complete about half of the work in the 3 hr time window. We experienced no downtime with this part of the work. They will need to schedule another window to complete the work. We’ll put up a new post when we have further information.
On behalf of the team here at Libsyn we wish everyone a Happy Holidays and a Happy New Year!
Our support team will have the day off on 12/25 and also New Years Day 1/1. Between the 25th and 1st we’ll be working with a reduced support staff. Please be understanding if ticket response times are higher than normal during that time. Members of our admin team will be on-call to handle any urgent system-wide issues.
We are doing some maintenance on the Libsyn platform today at approximately 11AM EST. We expect this to be a very short window of 5 minutes but may take up to 20 minutes. During this time we will put the system into maintenance mode so you will be unable to login to your accounts. All other parts of the system will continue to function as normal, including rss feeds, blog pages, media delivery and our html5-player. We will update this post when the maintenance begins.
UPDATE 11:04 AM EST – We have started the maintenance and have disabled the ability to login. We’ll update this post when we are finished.
UPDATE 11:34 AM EST – The maintenance has been completed at this time
We are doing an update to the Libsyn code base tomorrow that affects logins and sessions. To avoid any users having issues we are going to put the system into Maintenance Mode during the update. We’ll be putting the system into Maintenance Mode for approximately 10 minutes starting at 11AM EST tomorrow, January 27th to complete this update. We’ll create a new post tomorrow when we being the work and will update it when the work is completed.
Our support team will have the day off tomorrow 12/25 and also New Years Day 1/1. Between the 25th and 1st we’ll be working with a reduced support staff. Please be understanding if ticket response times are higher than normal during that time. Members of our admin team will be on-call to handle any urgent system-wide issues.
On behalf of the team here at Libsyn we wish everyone a Happy Holidays and a Happy New Year!
Hello,
On Sunday September 28th we’ll be doing an upgrade of our main database systems. We are setting aside a 4-hour time window from 10AM – 2PM EST to complete this work. This upgrade requires us to put the Libsyn Platform into maintenance mode. What does this mean for our users? Below we’ll break down what will and won’t work while the system is in maintenance mode:
Will Work:
Won’t Work:
This upgrade will improve back-end performance and will help support our continued growth. We’ll create a new post when we start the work on Sunday and will update it until the work is completed.
What is Heartbleed? It’s a vulnerability in certain versions of the OpenSSL software that is widely used across the internet to secure connections. This bug was initially disclosed on April 7th, if you’d like to see more details on this bug please visit this site: heartbleed.com. After doing an audit of our servers we discovered that many were using one of the affected versions of OpenSSL. All of our servers were updated with new fixed versions of OpenSSL by noon (EST) on April 8th. In addition to getting the servers updated we’ve also replaced our SSL certificate with a new one and updated our API keys with the company we use to handle all of our billing.
Due to the nature of this vulnerability it’s extremely difficult to know if any of the affected servers were exploited. At this time we’ve seen no evidence that any user information or data has been compromised. As an extra precaution, we are recommending that users go ahead and update their passwords. If you need help changing your password please see the below guides:
Podcast Hosting Customers: http://support.libsyn.com/faqs/manage-your-account/
MyLibsyn Premium Subscription Customers: http://support.libsyn.com/faqs/managing-your-mylibsyn-account/
On Monday April 7th at 10AM EST stats display (including all the stats pages and the stats dashboard widget) will be offline for approximately 1 hour. We are doing some extensive hardware upgrades to the main servers responsible for handling the stats display. The upgrades are meant to keep stats display speeds fast and give us plenty of room to grow. We’ll update this post when the work begins and again when the work has been completed.
April 7th, 10AM EST – We’re beginning the maintenance now, stats display will be going off-line in the next few minutes.
April 7th, 10:55AM EST – The maintenance work is nearly completed we’ll post another update when the work is finished.
April 7th, 11:35AM EST – We apologize for the delay, we ran into a bit of an issue just at the end of the maintenance. It’s resolved now and stats display should be back to normal.
After spending several months in a “beta preview” state the Libsyn 4 interface is officially now in beta and starting on Monday, February 10th it will become the default interface. This means that upon logging in to your account you’ll be taken directly to the new Libsyn 4 interface. The feedback we’ve received from the 1200 or so of you that have used the interface has been very positive and we really appreciate it. To coincide with making it the default interface you’ll see some new features in Libsyn 4 starting on Monday, most notably: Tumblr On-Publish and a Quick Publish widget in the dashboard.
We have some fantastic KB articles up for Libsyn 4: Libsyn 4 FAQ and a new Libsyn Tutorial YouTube Channel: Libsyn Tutor YouTube Series
The ‘old’ Libsyn 3 interface will still be available to switch to and use if needed. Please be aware that the Libsyn 3 interface is being phased out and will removed later this year. We highly recommend that you start using the Libsyn 4 interface as soon as you can.
Last but not least we are changing the way our storage archive and quota reset process works. Right now when you upload a file it will count against your quota for 30 days and while this has worked well for us it can be confusing to understand. Starting on Monday your storage quota will now reset on the 1st of every month. As a bonus we’ll be resetting every ones quota on Monday, February 10th to celebrate Libsyn 4 becoming the default interface.
