Heartbleed Information

What is Heartbleed?  It’s a vulnerability in certain versions of the OpenSSL software that is widely used across the internet to secure connections.  This bug was initially disclosed on April 7th, if you’d like to see more details on this bug please visit this site:  heartbleed.com.  After doing an audit of our servers we discovered that many were using one of the affected versions of OpenSSL.  All of our servers were updated with new fixed versions of OpenSSL by noon (EST) on April 8th.  In addition to getting the servers updated we’ve also replaced our SSL certificate with a new one and updated our API keys with the company we use to handle all of our billing.

Due to the nature of this vulnerability it’s extremely difficult to know if any of the affected servers were exploited.  At this time we’ve seen no evidence that any user information or data has been compromised.  As an extra precaution, we are recommending that users go ahead and update their passwords.  If you need help changing your password please see the below guides:

Podcast Hosting Customers:  http://support.libsyn.com/faqs/manage-your-account/

MyLibsyn Premium Subscription Customers:  http://support.libsyn.com/faqs/managing-your-mylibsyn-account/

Libsyn 4 Update and Storage Change

After spending several months in a “beta preview” state the Libsyn 4 interface is officially now in beta and starting on Monday, February 10th it will become the default interface. This means that upon logging in to your account you’ll be taken directly to the new Libsyn 4 interface. The feedback we’ve received from the 1200 or so of you that have used the interface has been very positive and we really appreciate it.  To coincide with making it the default interface you’ll see some new features in Libsyn 4 starting on Monday, most notably:  Tumblr On-Publish and a Quick Publish widget in the dashboard.

We have some fantastic KB articles up for Libsyn 4: Libsyn 4 FAQ and a new Libsyn Tutorial YouTube Channel: Libsyn Tutor YouTube Series

The ‘old’ Libsyn 3 interface will still be available to switch to and use if needed. Please be aware that the Libsyn 3 interface is being phased out and will removed later this year. We highly recommend that you start using the Libsyn 4 interface as soon as you can.

Last but not least we are changing the way our storage archive and quota reset process works.  Right now when you upload a file it will count against your quota for 30 days and while this has worked well for us it can be confusing to understand.  Starting on Monday your storage quota will now reset on the 1st of every month.  As a bonus we’ll be resetting every ones quota on Monday, February 10th to celebrate Libsyn 4 becoming the default interface.

iTunes Store Submission Holiday Downtime

We received the following notice from iTunes late yesterday night:

If you’ve recently started a new podcast and haven’t submitted it to iTunes yet you need to do that today or wait until the 27th.  Also during the 21st to 27th window changes to show level metadata (images, show title, show description, etc) and the release of new episodes will be delayed and slower than normal in showing up in the iTunes Store.

Libsyn 4 Beta Preview Update

Last week we rolled out an update to the Libsyn 4 Beta preview. This update brought support for Linkedin to our On-Publish feature. While you can publish to the Linkedin destination in the classic Libsyn interface you must switch to the Libsyn 4 interface to setup the Destination. Click here for our guide on setting up Linkedin

The update also included the “Previously Published” section that’s the Libsyn 4 version of “Previous Posts” section in the classic interface. You still can’t publish new episodes or edit existing ones from Libsyn 4 but you can see the listing of all your previously published episodes and all the associated information about that episode. See our KB article here for more details.

The last major feature included in last weeks update is a new File Manager tool. This tool will show you all the media files and assets currently uploaded for your show. Please see our KB article for more details.

You can switch back to the classic interface anytime by clicking the “Dashboard” button.

Remember this is a Beta Preview of the upcoming Libsyn 4 interface so don’t expect everything to work correctly. Please report any bugs or send any comments relating to Libsyn 4 to: beta@libsynsupport.com

Custom Domain DNS Changes

We have recently completed making some improvements to our network and hardware infrastructure. If you are using a custom domain with us and you are not using our Libsyn nameservers, you will need to make a change to the IP address you are pointing to.

If you aren’t sure if you are using our name servers or not, you can check by visiting:  http://intodns.com and entering your domain and clicking the “Report” button:

On the next screen look at the very top section, this will list the nameservers that your domain are pointed to:

If your results show at least two of the above nameservers then you can stop reading this article.  If you see any nameservers other than the libsyn ones please continue reading this article.

Since your still reading that means you aren’t using our nameservers which is completely fine.  While we do recommend using our nameservers we understand there are situations where you might not be able to do so.  What you need to do now is login to the website of whoever you are using for DNS hosting.  This is often times the same site where you initially registered the domain.  Once you have logged in, please select and browse to the records for the domain that you are using with us.  Then look for the following records:

The goal here is to change any record you have pointing to:  204.16.242.153 and update it to point to:  204.16.245.58.  If you are using a CNAME for the www or any other sub-domains you don’t need to change anything.

The old IP address will continue to work through the end of June.  Starting July 1st it will stop working, so you must have your DNS records updated by then.

If you have any questions please contact support@libsynsupport.com