September 8, 2016 – Upload Issues

[11AM EST] – We’re seeing uploads be slow and sometimes fail to one of our cloud storage providers.  We’ve opened a ticket with them and they are aware of the problem and have engineers working on it.  You’ll see this as the ‘processing’ step of uploads takes longer than normal and may fail.  We’ll update this post when we get an update from our provider.

[12:45PM EST] – The cloud storage provider is still working on the issue but at this time they haven’t provided any ETA on when it will be resolved.

[4PM EST] – Since our primary cloud storage provider is still having issues, we’ve removed them from our upload process at this time and our relying on our secondary cloud storage partner.  We’ve verified that uploads are functioning normally again with this change in place.

July 22, 2016 – Stats Maintenance

[7:30 AM EST] – We’re doing some maintenance on our stats systems today, during this time stats processing is paused.  We’ll update this post as the work progresses.

[10 AM EST] – Stats processing has been re-started at this time, we’ll update this post when stats processing is fully caught up.

[2:30 PM EST] – At this time stats processing is fully caught up and continues to run normally.

July 6, 2016 – Upload Issues

[5PM EST] –We’re seeing upload issues to one of our cloud storage partners.  This may lead to the ‘processing’ step during uploads to be extremely long and possibly error out.  If you need to get your file up ASAP we’d recommend uploading via FTP.  Otherwise please bear with us as we have reached out to the cloud storage partner in question and are waiting to hear back from them.

[7PM EST] – We haven’t seen any upload failures to our cloud storage partner for approximately the past 10 minutes.  They have since confirmed that they believe the issue to be resolved.

Delays in the iTunes Store

The iTunes team is aware of delays with the iTunes store updating with new and changed content. If new content is released on your RSS feed, the iTunes store may not update within the typical 24 hour time frame.

Subscribers still are able to access your content. This only affects the iTunes store.

If you find your show as not updating properly, first make sure your feed is in good working order. Follow the steps found here.

If your feed is in good working order, please contact the iTunes team directly at podcastssupport@apple.com. Make sure to provide the URL to your show in the iTunes store and note that you are missing an episode. They have requested producers contact them directly as their team can force through changes and updates. It also allows them to track the issue so their engineers can locate and correct the problem.

Feel free to reach out to our support staff with any questions at support@libsyn.com.

Possible Delays in Stats Updates

Our team is aware of a potential issue causing stats delivery to be delayed. We are investigating and will keep this post updated.

UPDATE 12 PM EST – Stats processing is currently stopped, we are working to resolve the issue and will post further updates as progress is made.

UPDATE 3:30 PM EST – We are getting closer to having stats processing back up and running.  We will post another update soon.

UPDATE 5:30 PM EST – Stats processing has been started again and will process the logs in the order of oldest to newest.  We’ll post another update once the stats have fully caught up.

UPDATE March 24 12AM EST – Stats processing is taking longer to catch up then we anticipated it is however still progressing.  We expect to be finished processing logs from the 23rd in the next 3-4 hours.

UPDATE March 24 10AM EST – Stats processing fully caught up earlier this morning and is continuing to run normally.