Our offices will be closed on December 25 and January 1 for the holidays. For the week between the 25th and the 1st we will be working with a reduced support staff so please be patient and expect slower than normal response times to any support tickets.
Thank you for your understanding and Happy Holidays!!!
As part of our ongoing commitment to provide reliable, fast service and to expand capacity to support continued growth we will be performing a significant upgrade of our backend database systems on October 12, 2018 from 1AM – 3AM EDT.
During this 2-hour maintenance window the Libsyn 4 platform will be put into maintenance mode for extended periods of time. When in maintenance mode you will be prevented from logging in to the Libsyn Dashboard so you won’t be able to edit or create new episodes, view stats, etc. Any episodes scheduled to be released during this time will not be released on time and will experience delays in being released. Stats processing will be paused during the entire 2-hour window.
Podcast page, RSS feed, web player and asset & media file delivery will be unaffected and will continue to function as normal during this maintenance.
Starting on October 3rd we began seeing reports of show listings suddenly showing no episodes in the Apple Podcasts directory listings for some shows. Apple is aware of the issue and their team is working to resolve it.
Please note this only affects the directory itself, it does not affect subscribers. Subscribing to a show subscribes to the RSS feed, so listeners will still have access to any and all content you have available in your RSS feed.
[UPDATE 7PM EST] – Apple has let us know that this issue should now be resolved. If you still see your Apple Podcasts listing showing no episodes please contact us
Stats processing is currently paused due to an error while our administration team investigates. We will post an update with additional information as it comes in.
[UPDATE 9:15 PM EDT] – Stats processing is now running again. There was no data loss and you’ll see episodes released during this period begin to appear in your stats as the processing catches up. Please see our status page for further updates and final resolution when the processing is fully caught up.
[UPDATE: September 12, 2018] – While we still have not heard back from GPM, based on what we are seeing we believe this issue is now resolved.
Our support team has become aware of issues with new episodes propagating to Google Play Music for some producers. Other directories are still currently pulling content without issue, and from our investigation, all cases are specific to Google Play Music.
If you are noticing your latest episode is not appearing in Google Play Music, try to log into your Google Play Music Portal:
https://g.co/podcastportal
Once logged in, the status of the episodes in your feed should be visible. If you see your latest episode as processing, that means that their system sees the episode, but has yet to pull it. Typically, once any issues on their end are resolved, processing episodes will release for subscribers as normal.
Our team has reached out to Google Play Music to report this issue to their team. We will post any updates as they come in. Any additional questions, please reach out to support@libsyn.com.
Apple is experiencing login issues for some users with the Podcasts Connect site. This has resulted in people being unable to submit their podcast to iTunes/Apple Podcasts. This issue presents itself in two ways:
The first report we had of this issue was nearly two weeks ago. We have been in contact with Apple’s podcast support team and will update this post when we have new information. At this time no ETA on the resolution has been provided to us.
UPDATE: August 15, 9:30 PM EST
We have heard from Apple that the Podcasts Connect login issues should now be resolved. Anyone that was being affected should try to login now and please let us know if you are still having any issues.
[9:30 AM EST] – Stats processing stopped ~9 hours ago due a failed process. This issue has now been resolved and stats processing is running normally again now. We will update this post as the system progresses through the backlog of data.
[12 PM EST] – Stats processing is about halfway through the backlog at this time. We will post one one more update when it’s fully caught up.
[5:15 PM EST] – Stats processing is now fully caught up and continues to run normally.
Spotify has started adding new shows to their system again! They have a backlog of about 2500 shows from us to get through and should be finished doing that by early next week. Once that is done things will be back to normal with new shows being added a few days after submission. Please remember to make sure to complete setup of the Spotify destination: https://support.libsyn.com/kb/spotify/ otherwise you show will not be submitted to them.
Due to higher than expected demand Spotify is doing work on their systems to be able to better handle the submission of new shows. They are expecting this work to take approximately 4-6 weeks during which time they will not be accepting new shows. Any newly setup Spotify destinations from now until the end of the month will still be submitted to Spotify but they will not be added to their system until early June.
[7AM EST] – We became of aware of an issue with the release of episodes being delayed. From our logs it appears this began occurring approximately 4 hours ago. We have now resolved the underlying issue and the system is now processing through the backlog of episodes. We will post another update when it’s finished getting through the backlog.
[7:40AM EST] – The backlog of episodes has now been cleared and released. Episodes published now will be released as normal without any delay.
