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November 1, 2017
01 Nov 2017

November 1, 2017 – RSS Feed and Podcast Page Issues

[5:30AM EST] – We’re currently experiencing issues generating and serving RSS feeds and podcast pages.  We’re investigating and will update this post.

[6:30AM EST] – We’re continuing to experience issues with feeds and podcast pages and are continuing to work on it.

[8:00AM EST] – We’re still experiencing issues with feed and podcast page generation and delivery.  We’re working to mitigate the problem and will continue to post updates.

[8:40AM EST] – We are beginning to see things stabilize and most requests for feeds and podcast pages are being successfully delivered.  We’ll continue to monitor the situation closely and post updates as we have them.  We appreciate your patience with us on this issue.

[9:30AM EST] – We’ve continued to monitor the situation and everything is performing normally again at this time.

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October 25, 2017
25 Oct 2017

October 25, 2017 – Stats Processing Paused

[9:45 AM EST] – Stats processing is currently paused again, we apologize for the inconvenience and will post an update when processing has been restarted again.

[10:30 AM EST] – Stats display currently disabled as well, we will continue to post updates.

[12 PM EST] – Stats processing is running again and stats display should be back online shortly.

[12:30 PM EST] – Stats display is now back on and processing is continuing to run.  We’ll update this post when it’s fully caught up again.

[2:45 PM EST] – Stats processing is fully caught up again at this time.

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October 24, 2017
24 Oct 2017

October 24, 2017 – Stats Processing Paused

[11:45 AM EST] – Stats processing is currently paused, we’ll update this post when it’s running normally again.

[3:50 PM EST] – Stats processing is running again, we’re continue to post updates as it gets fully caught up.

[4:15 PM EST] – Stats processing is continuing to run normally, it’s currently about 4-5 hours behind.  We expect it to get caught up late tonight or early tomorrow morning.

[11 PM EST] – Stats processing is fully caught up at this point and is continuing to run normally.

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October 15, 2017
15 Oct 2017

Stats Processing Delay – October 15, 2017

[11:30 PM EST] – Our stats processing system is currently running slower than normal, this is causing delays in user stats updating (including causing newly released episodes to not appear in stats) as the system is running behind.  It’s currently approximately 4 hours behind and we are investigating what is causing the slowdown, leading to the backlog building up.

[Oct. 16, 2017 – 9:45 AM EST] – Stats processing is running normally again and has been all caught up for several hours now.  We’ll continue to monitor it to see if any further slowdowns occur.

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September 14, 2017
14 Sep 2017

September 14, 2017 – Stats Maintenance

[10AM EST] – We’re performing some maintenance on our stats system today.  During this time stats processing will be paused several times resulting in delays in stats updating.

[12:30PM EST] – The maintenance is progressing as scheduled so far, at this time in addition to stats processing being paused the stats display is also disabled.  We’ll continue to provide updates as the work progresses.

[3:30PM EST] – Stats display is now back on and processing has been restarted.  We are expecting processing to catch up sometime overnight.

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June 8, 2017
08 Jun 2017

Service Accessibility Issues

We are currently experiencing servicing issues with a subset of our servers which may affect media and asset delivery, as well as access to other services such as logging into the Libsyn dashboard.

Our server team is working to isolate and resolve this issue as quickly as possible. Additional updates will be posted as they become available.

Update 6:00pm – Most services and content delivery should be back to normal, however, there may still be a delay in new releases being released.

Update 6:37pm – New releases should now be releasing properly as well. We are still closely monitoring the system to ensure all systems continue to operate correctly.

Update 7:17pm – At this time, all systems are functioning normally. Please reach out to support@libsyn.com with any questions. We thank you for your patience.

 

 

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May 22, 2017
22 May 2017

Stats Maintenance

[11:30 AM EST] – Stats processing is currently paused as we are performing some maintenance on our stats system.  We’ll post further updates as the work progresses.
[2 PM EST] – Stats processing is running again now and we expect it to catch up later this evening.

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May 9, 2017
09 May 2017

Database Maintenance – Tuesday May 9th @ 2PM EST

We’ll be performing maintenance on our database systems at 2PM EST today.  We expect this window to be very short but to avoid any issues we will be putting the system into maintenance mode during this time.

[2PM EST] – The system is now in maintenance mode.  We’ll post an update when the work has been completed.
[2:10PM EST] – This maintenance has been completed and the system is now running normally again.  Thanks for your patience and we apologize for the short notice.

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March 14, 2017
14 Mar 2017

March 14, 2017 – Publishing Temporarily Unavailable

Our team has located and is isolating issues regarding publishing of new content and accessing of the Libsyn dashboard. These issues were caused by a severe system delay on our back end. As these issues would cause errors in publishing of new content, we’ve enacted our maintenance mode to prevent errored posts while we work to correct the issue. Logins to the dashboard are currently, also, unavailable.

It is important to note that all content delivery is still functioning normally. This only affects publishing of new content.

All additional details will be updated on this post as they come in. We thank you for your patience.

Update 10:15am Eastern: The system has been pulled out of maintenance mode. However, stats processing is still temporarily disabled. Please note, stats are not lost during this time, they simply are paused for processing and delivery. Additional details will be posted as they become available.

Update 10:46am Eastern: Stats processing has been re-enabled, allowing download numbers to be processed and delivered. Please allow some time for processing and delivery to catch up, you may notice a delay in numbers appearing in your stats during this time.

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January 9, 2017
09 Jan 2017

January 9th, 2017 – Stats Delay

[6PM EST] – Our stats processing is currently running slower than normal and is several hours behind at this time.  We’re investigating the cause and will work towards a solution as quickly as possible.

[10PM EST] – We believe the stats processing speed has stabilized now and is running between 2-3 hours behind.  We’re planning to roll out some changes tomorrow morning to help get it running at it’s normal speed again.  We’ll post another update at that time.  We appreciate your patience.

[January 10, 10AM EST] – We have rolled out a change this morning and are seeing stats processing times return to normal.  It will take several hours for it to catch up completely and we’ll post another update at that time.

[January 10, 3:30PM EST] – Stats processing has fully caught up and continues to run as it’s normal speed.

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