September 19, 2016 – Stats Maintenance

[11:30AM EST] – We’re doing some maintenance on our stats system today.  Stats processing is currently paused we’ll update this post as our work progresses.

[2 PM EST] – Stats processing is running again now, we’ll update this post once it’s fully caught up.

[4 PM EST] – Stats processing is fully caught up at this time.  Today’s maintenance brought additional hardware online to our stats processing to improve performance and support our continued growth.  Thanks for your patience.

August 24, 2016 – Stats Maintenance

[10AM EST] – We’re conducting maintenance on our stats system today.  The purpose of this is to add additional hardware to our stats cluster, this will improve the performance of both processing and display of stats.  Stats processing is currently paused and the display of stats in the dashboard may become unavailable at times.  We’ll update this post throughout the day with updates on our progress.

[3PM EST] – The maintenance is progressing and is nearly completed at this time.  We’ll post another update when stats processing has resumed.

[4PM EST] – Stats processing has resumed now and is functioning normally.  We expect stats to catch up sometime late night or early tomorrow morning.

July 21, 2016 – Upload Issues

[12:50 PM] – We’re experiencing issues uploading to one of our cloud storage partners.  This will result in uploads failing at the ‘processing’ step.  We’ve opened a ticket with them and will update this post when we know more.

[1:15 PM] – We believe the issue has been resolved, we’ll continue to monitor the situation.

July 6, 2016 – Upload Issues

[5PM EST] –We’re seeing upload issues to one of our cloud storage partners.  This may lead to the ‘processing’ step during uploads to be extremely long and possibly error out.  If you need to get your file up ASAP we’d recommend uploading via FTP.  Otherwise please bear with us as we have reached out to the cloud storage partner in question and are waiting to hear back from them.

[7PM EST] – We haven’t seen any upload failures to our cloud storage partner for approximately the past 10 minutes.  They have since confirmed that they believe the issue to be resolved.

Delays in the iTunes Store

The iTunes team is aware of delays with the iTunes store updating with new and changed content. If new content is released on your RSS feed, the iTunes store may not update within the typical 24 hour time frame.

Subscribers still are able to access your content. This only affects the iTunes store.

If you find your show as not updating properly, first make sure your feed is in good working order. Follow the steps found here.

If your feed is in good working order, please contact the iTunes team directly at podcastssupport@apple.com. Make sure to provide the URL to your show in the iTunes store and note that you are missing an episode. They have requested producers contact them directly as their team can force through changes and updates. It also allows them to track the issue so their engineers can locate and correct the problem.

Feel free to reach out to our support staff with any questions at support@libsyn.com.