Due to the overwhelming uptake in podcast consumption and podcasters submissions Spotify is going to be making some back end updates to better serve both groups. There may be some delays in new episodes or shows appearing in Spotify during this maintenance period that they are expecting to last approximately four to six weeks.
[11:30AM EST] – We’re doing some maintenance on our stats processing system today, stats processing will be paused during this time. We expect this maintenance to take ~6 hours and will post an update when the processing has been restarted.
[5:40PM EST] – We’ve completed the stats maintenance and processing has been turned back on. All logs generated during the time frame of the maintenance will be processed normally in order of oldest to newest. We’ll post another update when processing has caught back up.
[11PM EST] – Stats processing is continuing to run and we expect it to be caught up in the next 2-3 hours.
[January 29, 7:30AM EST] – Stats processing fully caught up overnight and is continuing to run normally.
[12:00 PM EST] – Stats processing is currently paused, you may also see the stats display be intermittently available. We will update this post when processing is running again and the display issue has been resolved.
[2 PM EST] – Stats display is functioning normally again at this time. We’re still working on getting processing running again and will post another update when that has occurred.
[6 PM EST] – Stats processing is running again now, we’ll post another update when it finishes catching up. We appreciate your patience with us on this.
[11:30 PM EST] – Processing is running about an hour behind now and should be fully caught up within the next two hours.
[1:40 PM EST] – Stats processing is currently running ~3 hour behind and is paused at the moment. You may also notice that the display of stats information in the Libsyn Dashboard is loading intermittently. We’ll update this post as things get back to normal.
[4 PM EST] – Stats processing is running again but is still several hours behind. We’ll continue to post updates until it’s caught up. Stats display has been functioning normally the past hour or so now and we’ll continue to monitor that as well.
[6:30 PM EST] – Stats processing is slowly catching up and is down to being about 2 hours behind now. We’ll continue to post updates until it’s completely caught back up.
[11 PM EST] – Stats processing has been fully caught up for over an hour now and is continuing to function normally.
[5:30AM EST] – We’re currently experiencing issues generating and serving RSS feeds and podcast pages. We’re investigating and will update this post.
[6:30AM EST] – We’re continuing to experience issues with feeds and podcast pages and are continuing to work on it.
[8:00AM EST] – We’re still experiencing issues with feed and podcast page generation and delivery. We’re working to mitigate the problem and will continue to post updates.
[8:40AM EST] – We are beginning to see things stabilize and most requests for feeds and podcast pages are being successfully delivered. We’ll continue to monitor the situation closely and post updates as we have them. We appreciate your patience with us on this issue.
[9:30AM EST] – We’ve continued to monitor the situation and everything is performing normally again at this time.
[9:45 AM EST] – Stats processing is currently paused again, we apologize for the inconvenience and will post an update when processing has been restarted again.
[10:30 AM EST] – Stats display currently disabled as well, we will continue to post updates.
[12 PM EST] – Stats processing is running again and stats display should be back online shortly.
[12:30 PM EST] – Stats display is now back on and processing is continuing to run. We’ll update this post when it’s fully caught up again.
[2:45 PM EST] – Stats processing is fully caught up again at this time.
[11:45 AM EST] – Stats processing is currently paused, we’ll update this post when it’s running normally again.
[3:50 PM EST] – Stats processing is running again, we’re continue to post updates as it gets fully caught up.
[4:15 PM EST] – Stats processing is continuing to run normally, it’s currently about 4-5 hours behind. We expect it to get caught up late tonight or early tomorrow morning.
[11 PM EST] – Stats processing is fully caught up at this point and is continuing to run normally.
[11:30 PM EST] – Our stats processing system is currently running slower than normal, this is causing delays in user stats updating (including causing newly released episodes to not appear in stats) as the system is running behind. It’s currently approximately 4 hours behind and we are investigating what is causing the slowdown, leading to the backlog building up.
[Oct. 16, 2017 – 9:45 AM EST] – Stats processing is running normally again and has been all caught up for several hours now. We’ll continue to monitor it to see if any further slowdowns occur.
[10AM EST] – We’re performing some maintenance on our stats system today. During this time stats processing will be paused several times resulting in delays in stats updating.
[12:30PM EST] – The maintenance is progressing as scheduled so far, at this time in addition to stats processing being paused the stats display is also disabled. We’ll continue to provide updates as the work progresses.
[3:30PM EST] – Stats display is now back on and processing has been restarted. We are expecting processing to catch up sometime overnight.
We are currently experiencing servicing issues with a subset of our servers which may affect media and asset delivery, as well as access to other services such as logging into the Libsyn dashboard.
Our server team is working to isolate and resolve this issue as quickly as possible. Additional updates will be posted as they become available.
Update 6:00pm – Most services and content delivery should be back to normal, however, there may still be a delay in new releases being released.
Update 6:37pm – New releases should now be releasing properly as well. We are still closely monitoring the system to ensure all systems continue to operate correctly.
Update 7:17pm – At this time, all systems are functioning normally. Please reach out to support@libsyn.com with any questions. We thank you for your patience.
