02. Managing your Show
The options found under Show Settings give you the ability to set your overall show settings and defaults. Here, we will go over some of the most important settings surrounding the overall setup of your show. To get started, hit the show settings button found along your main menu bar across the top of your Dashboard.
Your show title will appear on your feed, in iTunes, on your Libsyn blog page, in your media player, everywhere you syndicate your show – your show title will appear. This can be changed at any time.
The show slug is a unique name that is associated with your show and makes up your show URL’s. For example, if your slug is “mycoolslug”, then your feed URL will be:
Your file download URL would look like this:
Your show slug is also used to identify your show by our support team. As it must be unique, the slug is set at the time you create your show in our system.
If you feel you need to change your slug, consider these consequences first:
- Any podcast directory submissions, such as to iTunes, will break. There is a lengthy resubmission process necessary to set the show back up in most podcast directories after arbitrarily changing the feed URL.
- All URLs to your show, including feed, blog, and file URLs will change.
- You will lose all subscribers.
If you still wish to change your show slug, contact our support team at email@example.com who can make this change for you.
This description may appear on your Libsyn blog page, or in the Libsyn Podcast Directory. Important note – this description does not affect your iTunes summary, this should get edited on your Feed destination.
The above three, show title, show slug, and show description, are required fields within Libsyn. However, there are other recommended settings that should be looked at as well.
At one time, iTunes would accept up to 12 individual keywords to help improve search within the iTunes store. This feed would utilize iTunes specification to input your keywords into your RSS feed and those keywords would help search of your show inside the store.
In late spring of 2013, iTunes ceased support for keywords. We have maintained the field for legacy purposes, but these keywords will no longer affect your show inside the iTunes store.
The website address field will default to your Libsyn blog page when your show is created. You can modify this to your own website URL if you have one hosted elsewhere. This gets sent to your RSS feed which iTunes picks up on:
Public Contact E-Mail
If you have designated an e-mail address for listeners to contact your show through, this would be the place to enter it. This will appear in the media player, in the feed, even the Libsyn blog page.
Default Show Feed
This setting only applies to our Libsyn Pro networks, as Pro networks gain the ability to generate multiple RSS feeds per show. This setting allows Pro producers to select which feed destination is the default. In most cases, this option can be left as is, as you will only have one RSS feed so the default will be selected already for you.
If you or your organization has specifically added a copyright your content, enter your copyright notice here. If you are using a CC (Creative Commons) license, you can enter that here as well. This will syndicate to your feed, and will appear in iTunes:
This check box allows you to tell the system not to allow any comments to post on your blog pages automatically, allowing – instead – for you the producer to review those comments. This is on by default as one of many internal measures to help control comment spam.
The show artwork that gets added here is one of the most important images you will work with throughout your show. This show image gets syndicated to your feed and will appear in the iTunes store:
Even if you don’t push your show to iTunes, we recommend making sure to adhere to the specifications iTunes pushes regardless. The reason is since iTunes is the largest and most influential podcast directory available, many other podcast directories will follow the same specifications. If you follow these requirements, you can’t go wrong. If you don’t, however, you risk the show image being rejected by the podcast directory.
- The image should be 1400×1400 pixels in size.
- The image should be a jpg, jpeg, or a png file.
- The image needs to use RGB color space.
- The image should be under 500KB in storage size.
- The image should still look good when sized down to 50×50 pixels in size.
Be sure to check out our video tutorial that walks through these specifications, uploading the image, and the differences between the show image, album artwork, and episode images. Watch now!
Have more questions? Contact our support team anytime at firstname.lastname@example.org.
The feed sync is an option we provide producers to pull metadata and media files from a third party RSS feed. The most common use for a feed sync would be to migrate content from a prior host to Libsyn. However, some producers post their episodes or content at another location and wish to have it duplicated in our system. This is where the feed sync comes in.
The feed sync functionality is found under Show Settings . At the bottom of the page is a check box to turn on Feed Sync, check this box:
Once the options expand out, the first thing you will be asked for is the source RSS feed.
STOP! NOTE! Do not enter your Libsyn RSS feed in this field at any time. This will break your show, as you cannot sync your Libsyn feed with itself. This should only be used for third party feeds.
You have two additional check boxes on this page:
Ignore Changes to Show Metadata
Leaving this unchecked will update your show title, show description, show artwork, and other show wide metadata. If you only want to sync episode content, check this box.
Delete Items Not Found in Feed
Leaving this unchecked will only pull the content found in the source feed, leaving episodes you already posted inside Libsyn in tact. If you check this box, all episodes found in Libsyn that is not in the source feed will be deleted, only episodes being pulled from the source feed will exist in our system.
Once you have your details entered, be sure to hit the button. Once your settings are saved, our system will begin pulling content. Note it can take a few minutes for the first attempt at pulling content to begin. How fast the sync operates depends on the speed of the server we pull from, as well as how many items exist in a feed, so be patient.
Importing from another host?
If you are importing from another host, contact our support department first. If you have a valid feed, they can import your feed for you and adjust for the additional initial storage necessary for the import. The cost for the service is $0.05 per MB.
Need further assistance or importing from another host and looking for storage assistance? Contact our support team anytime at email@example.com.
Click permalink to open the video in a new window. This tutorial gives a brief overview of the many features of the Libsyn Dashboard so that you can find what you need – fast.
Click permalink to view the video tutorial.
This video tutorial will walk a producer through setting up a show inside the Libsyn service and get the show submitted in iTunes. The topics covered here include:
- Signing up for a new account
- Logging in and configuring the show
- Initial configuration of the RSS feed
- Publishing your first episode
- Validating and testing your feed
- Submitting your show to iTunes
- A few items worth completing after the show is in the iTunes store
A color swatch is a color setting you specify that you can then select from across Libsyn's system. Color swatches are especially handy if you have specific colors you use frequently from your branding, as setting a color swatch will prevent the need for memorizing certain hexadecimals (or at least looking them up every single time you need it).
To get started, log into your Libsyn dashboard and select Color Swatches under your Settings menu:
From here, you will see any swatches you've already created, and a button to create a new swatch. Hit Add Swatch:
You can hit Choose Color if you want to browse for a color, or you can directly enter the hex for the color you want to use.
With everything added, save your changes. You will get a confirmation that your swatch was saved, and you will see your new swatch in your list.
So where can these colors be used? Anywhere the system offers you the option to choose a color. This includes (but is not necessarily limited to) the custom media player and the podcast page destination.
Have additional questions? Reach out to our friendly support staff at firstname.lastname@example.org.
Your credit card and billing information can be updated at any time. Log in to your Libsyn Dashboard and click on Billing found in your show settings menu.
The billing page will open. From here, you can see what subscription level you currently have, and can choose a different subscription level to change to.
If you are looking to change your subscription level, you can hit the Compare Plans button to see an overview of each plan offering.
You can also also view your billing history. If you want to print your prior invoices, that would be done under the billing history button as well.
If you want to print the invoice for any of the transactions in the list, hit the Print Invoice link. A new browser window with the invoice will open and you can use your browser print function to print the invoice.
You can also enter in new payment information, if you wish to update your credit card.
Note: If your account is passed due, you cannot change your subscription without updating your payment information. The credit card details, in that case, will appear as required.
If you wish to cancel your show, you can do so under Settings –> Close Show.
You will be asked to confirm if you REALLY want to close the show:
You will be then asked one more time if that’s what you really want. If you agree, then your billing is deleted from our system, no further charges will occur. Your show will fully close out at the end of the month.
Note: Once a show is closed, content is taken offline. You can request a show be reactivated, but we do clear content off our servers from closed shows periodically, so it is possible your content is not available on reactivation. If you want to guarantee your content be available and/or stored, you would need to maintain at least our $5/mo level account.
If you have any questions or concerns regarding your account status or billing, contact email@example.com.
Click permalink to view the video tutorial.
We updated the calendar with which storage rotates as of February 10th, 2014. If you were with us prior to that time, you know that files archived 30 days after they were uploaded, not based on the calendar month. The below details the new rotational period.
Managing your Storage
Libsyn storage works differently than most podcast or even web hosts you may have worked with in the past. When you sign up for a plan, you sign up based on the features you need, and a certain storage level – for example, our 400MB level account.
What the 400MB quota means is instead of only ever having 400MB of storage available, you have 400MB of storage for new content every month. At the beginning of the next month, every month, your existing content archives.
Active content is simply content that has not yet archived. It is a file that was uploaded in the current month, and is currently taking up storage.
An archived file is simply a file that no longer takes up storage. It was uploaded some month prior to the current month. It is still fully accessible, serves to listeners the same way, and can be manipulated the same way as any other file. The only difference is an archived file does not take up storage.
You can easily keep tabs on how much storage you are using at any given time using the storage widget right on your Libsyn dashboard.
If you want to know exactly what files are taking up storage right now, how large they are, even preview them – you can do so by hitting the button on your main menu. This will bring you to the storage page which will show you the same storage usage notification bar at the top.
Below will include your file listing…
You can click the button to get the technical details of the file. For example, a media file will open all the encoding details of that file.
An image file will have details as well, but generally fewer details than a media file.
Note in this image example, there is a note that the image may have been automatically generated. If it is an image you uploaded, you likely won’t see this message. However, in some cases the image may be resized for use in an app or the media player, so if the system needs that image and you delete it, the system will simply recreate it.
If you want to see, download, listen, or watch the file you can hit the button.
If you no longer need the file or want to free up space immediately, you can delete the file by hitting the button. Storage will update immediately.
I am out of storage, but I need to upload more content without deleting my existing files. How do I do that?
No problem. You can early archive content under your Storage page for a one time fee.
Can I see what files I have on my account that aren’t necessarily active?
Yes, we do offer a full file manager which is outlined in detail by clicking here.
Have any additional questions or concerns? Contact our support team at firstname.lastname@example.org.
Using your own custom domain allows you to increase the branding of your show. The domain will be used across your blog, permalinks, rss feeds, and so on. This article will detail how to setup a custom domain in your Libsyn account.
Note: If you are using your domain on a website out of Libsyn and want to maintain that site, you cannot use that domain with Libsyn. A domain can only ever point to one website at a time. There are other options, such as subdomains, which are available. Contact Libsyn Support for assistance if you are unsure, or wish instead to use a subdomain.
Log into your Libsyn account and go to your show settings using the button on your main menu. Scroll all the way to the bottom of the page which offers the custom domain configuration.
Note: Custom domains incur a $2 per month fee which is added to your monthly bill.
Hit the Edit Custom Domains button which will open the custom domains page.
Enter your domain name. Do not add the ‘http://’ or the ‘www’. Our system will handle that automatically for you. With the domain entered, hit the Save Custom Domain button. The system will confirm that your domain has been added to your show and you should receive a receipt for the prorated payment of the $2 monthly fee.
At this point, contact Libsyn Support to complete the configuration. They will provide you with your name servers (or DNS records if you are using a subdomain).
Note: Even if you know the name servers, you *must* still contact support as the domain gets manually configured on the server.
Have questions or ready to complete your configuration? Contact our support staff at email@example.com.