Smartphone App FAQ

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    What apps does Libsyn offer?

    There are three options available for providing access via the app markets to your podcast if you are a Libsyn customer. There are five options available to you if you are a LibsynPRO customer.

    Option 1 – Network App Listing, The Podcast Source

    The Libsyn Network App Listing is a listing in The Podcast Source network app available in the iOS, Google Play, and Amazon Android. This app includes listings of many shows on our network and is a great way to increase your visibility to potential new audiences. This listing is available to producers at all hosting levels and The Podcast Source is available for free in the markets. Completion of a network listing form is required for inclusion and can be found under DESTINATIONS in your Libsyn account.

    For more information, click here.

    Option 2 – Custom Mobile App Free Market Listing

    If you are interested in listing your app in the markets for free and would like a standalone app in the Google Play and Apple Podcasts App Store this option is for you.  Individual developer account fees apply as well as a one time $50 set-up fee and an additional $10 a month charge. This option is only available to producers who are at the Libsyn 400 Advanced plan or higher and all LibsynPRO plans. Click on DESTINATIONS in your Libsyn account and then the iOS or Android destination to get started.

    Example App

    For more information, click here.

    Note: If you are a LibsynPRO customer the $10 monthly fee is waived for option 2.

    Option 3 – Custom Mobile App Paid Market Listing

    If you are interested in option 2 above but would like to charge for access to your apps we are currently offering some beta pricing for this option. Please contact appops@libsyn.com for more information.

    Example App

    Option 4 – LibsynPRO Network App

    If you are a LibsynPRO customer managing a large network of shows that you would like to provide access to via one branded app we have a network app option available.  You must be a LibsynPRO customer for access to this option. Please contact Rob for more information on pricing and options at rob@libsyn.com.

    Example App

    Option 5 – LibsynPRO Private App

    If you are a LibsynPRO customer and are managing training videos for a large organization or sales support materials this app offers the option of providing those audio or video recordings via private password protected access to your team. Please contact Rob for more information on pricing and options at rob@libsyn.com.

    Example App

    What are the terms of service regarding the app?

    Please review our App Terms of Service. Your app will not be submitted to any market if it contains copyrighted graphics or content, incompatible file formats, graphic sexual or violent content, and less then three episodes.

    What type of content do the apps accept?

    All the apps mentioned above are compatible with PDFs, TEXT, AUDIO or VIDEO posts.

    What Markets will my app be available on?

    Option 1 – Network App Listing, The Podcast Source

    Available for Google Play, Amazon Android, and iOS

    Option 2 – Custom Mobile App Free Market Listing

    Available for Google Play, Amazon Android, and iOS

    Option 3 – Custom Mobile App Paid Market Listing

    Available for Google Play, Amazon Android, and iOS

    Option 4 – LibsynPRO Network App

    Available for Google Play and iOS

    Option 5 – LibsynPRO Private App

    Available for Google Play and iOS

    Note: As new operating systems and versions of these devices are released we do our best to keep your apps updated.

    How long will it take before my app is available?

    All apps are typically available within 20 business days or 2 to 4 weeks from the date the build form from within Libsyn has been completed for your chosen app product.  The forms required for your apps can be found under the top navigation DESTINATIONS in your Libsyn account.

    If my audience is having trouble with the app how do I help them?

    Built into the apps within the contact tab is a troubleshooting button that can used to contact us directly so we may troubleshoot the issue with them based on their device and operating system.

    Can I switch products?

    You can go from Option 1 (paid) to Option 2 (free) but not the other way around.  The Google Play market does not let you change from a free to a paid app. This is the primary reason you can not go from a free app to a paid app.  If you are interested in charging your audience to access content please review our MyLibsyn offering. If you like option 2 above but would like to charge for the app  from the start contact appops@libsyn.com for some additional pricing options.

    How do I get started on an app for my show?

    Option 1 – Network App Listing, The Podcast Source

    Log into your Libsyn account and click on the Network App Listing form that can be found under DESTINATIONS in your Libsyn account.

    Option 2 – Custom Mobile App Free Market Listing

    Log into your Libsyn account and click on the Android, or  iOS form that can be found under DESTINATIONS in your Libsyn account. You must be at the Libsyn Advanced plan of $20 a month or higher.

    Option 3 – Custom Mobile App Paid Market Listing

    Please contact appops@libsyn.com for more information.

    Option 4 – LibsynPRO Network App

    Please contact rob@libsyn.com for more information.

    Option 5 – LibsynPRO Private App

    Please contact rob@libsyn.com for more information.

    How do I set up a Google Play Developer Account?

    Step by step instructions are outlined here.

    How do I set up a developer account for iOS?

    Step by step instructions are outlined here.

    For Option 2 (Free App) How do all of the fees work for the app?

    In addition to your Libsyn monthly hosting fee there is a one time $50 set-up fee and an additional $10 monthly fee. If you choose to submit to the Google Play or iOS market the yearly developer fees will apply. They are currently a $25 one time fee for Google Play and $99 a year for a standard individual iOS developer account. You may submit to all (Amazon, Google Play, and iOS) or one of the markets available to you but the one time set-up and monthly fee will still be charged.

    Who do I contact for help or questions?

    Please contact our apps team with any questions or concerns at appops@libsyn.com

    in Mobile Apps
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