Uploading and/or Publishing with FTP

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    Installing and Configuring Your FTP Client

    FTP (File Transfer Protocol) is one of the most accepted ways of transferring large files from one location to the other via the Internet. The steps to utilize our FTP features in order to publish a new episode are outlined below:

    First, you need to obtain an FTP program. In general, all FTP programs work the same. There may be some differences in how the screen is laid out, but the general concept is the same. There are several available, some free and some not. Here are some recommendations:

    For Windows Users

    Core FTP LE
    FileZilla

    For Mac Users

    Fetch
    Cyberduck
    Transmit

    Connecting to the Libsyn FTP Server

    Once you have your program downloaded, installed, and running, you will need three core pieces of information:

    • FTP Server/Host name – ftp.libsyn.com
    • Username – This will always be the same as what you use to log into your Dashboard
    • Password – This also is the same as what you use to log into the Dashboard
    • Port Number – 21

    Once your information is entered, hit the button provided to connect. The program will then connect to our server and show you what is called your folder listing. Generally, your computer will appear on the left hand side and the server will appear on the right.

    On the server side you will notice four folders –

    • Assets

      • This directory will only accept files which are not audio, video, or PDF. It is intended to hold files which are used in support of the show that you would like to link to from an external place or a webpage. Files uploaded here will NOT be tracked for statistics,  but they will archive 30 days just like other media. Users of the old libsyn.com should equate this to the /_static and the /images directory combined. The old style urls will continue to work, but any file can also be accessed via: http://assets.libsyn.com/images/SHOWSLUG/FILENAME
    • Dropbox

      • Any file uploaded here will appear in the publishing interface under the Dropbox / FTP Queue section (where they can be deleted if needed). When creating a new post, they will be accessible from the “FTP/QUEUE” section of the file selection step.  THE FILES WILL NOT BE DOWNLOADABLE UNTIL THEY ARE PUBLISHED.
        NOTE: If you upload a file with the same name as another already published, it will overwrite that file without a prompt to confirm. If you are not trying to replace files, please make sure you give your files unique names because this cannot be undone!
    • Public

      • Files uploaded here are handled the same as quickcast, however, they are not published to any destinations.
      • They are simply released so they are downloadable via the url:
        • http://traffic.libsyn.com/SHOWSLUG/FILENAME
      • If you manage an external RSS feed and use libsyn destinations (flash players, iPhone apps, etc.), this directory is an appropriate place to upload your files. Using the Feed Sync option under the show settings you can add your external feed and when you add the new episode to that feed using the file uploaded to the /public directory the title, description, category, and permalink will be pulled from the feed. The post will then be released to all destinations. This allows your players and app to use the data from your external feed while still allowing libsyn to host the media. If you upload a file with the same name as one that is already published, it will be rejected and you will get an email saying the file is already in use.
    • Quickcast

      • Files uploaded here are published immediately to all destinations for the show. For MP3 files, ID3 tags are read to extract the Title field and the Lyric field, and they are used for the description/show notes for the post.  If there is nothing in the Lyric field it will fallback to use what is in the Comment field.  If you upload a file with the same name as another already published, it will be rejected and you will get an email saying the file is already in use.

    Important Note: Some users may be familiar with FTP from dealing with other web hosting companies. Our FTP works differently in that it is write only. This means you can only upload files, and can only upload them to one of the 4 directories we have created for you. The reason for this setup is that our engine will pull the file from the FTP server and process that file to use with the publishing system and inject the file into our CDN which makes the file available around the world. The file will disappear from view after being uploaded, this is normal.

    Other Recommendations: There are two settings you may need to tweak with your FTP program.

    • Time Out – Usually, the time out is set at a default of 60. We recommend increasing this to 120 or higher.
    • Auto Retry – Because our FTP system is different than most, some FTP programs will think the file upload failed and will automatically retry the upload. It is recommended that auto retry be turned off to prevent this, as the retry will go into a continuous loop, constantly replacing the file just uploaded.

    Publishing an Episode from Your Libsyn Dropbox

    Once the file is uploaded, log into your Libsyn Dashboard and go under Content –> Add New Episode.

    There are two required fields necessary to publish an episode – the file and the title. The file selector is the first option presented.

    Select the Choose from FTP/Dropbox tab to see your list of available files. Select the file you want to use.

    With your episode selected, continue scrolling down and entering your episode details as you normally would (keep in mind the only other required field is the title) and hit Publish. Upon hitting Publish, the file will be associated with this episode and will no longer reside in your dropbox.

    For additional information on publishing an episode, click here. If you have any questions, contact our friendly support staff at support@libsynsupport.com.

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