We are investigating reports of uploading and CDN injection issues this morning. The problems seem to be intermittent and our team is working on it. Thanks for your patience.
We have identified a problem with using Quickcast from FTP in that files are being placed in the Drop Box instead of being automatically cast. We are working to resolve this problem.
In the meantime, files uploaded via the Drop Box or via Quickcast can be published out of the Drop Box successfully.
An update will be posted when this is resolved.
UPDATE: This issue should now be rectified. Please contact email@example.com with any questions or concerns.
It has come to our attention that many users are encountering what is known as a “404 error” or an error that looks like this:
The information you requested could not be retrieved. File not found.
We are aware of this error and are working as quickly as possible to get this issue rectified. We apologize for the inconvenience this is causing and will continue to post updates as we have them.
We are aware of some trouble accessing accounts on Libsyn.com. We are working to rectify these issues as quickly as possible and will post an update here as soon as the problem is corrected.
We appreciate your patience in this matter.
UPDATE: As of noon today, our administrators have corrected the problem so logins and system operation should be back to normal.
This morning at 8am EST we will be performing some scheduled maintenance on the Libsyn publishing system. During this time the publishing interface and FTP will be disabled. Once our service has been restored we will post an update here. During this maintenance none of the public facing components of libsyn (feeds, web pages and media files) will be effected.
Update 08:55 EST: The publishing is no longer in maintenance mode, however FTP is still disabled while we complete our regularly scheduled maintenance.
Update 09:34 EST: Our scheduled maintenance is now complete. All users should have full access to the publishing system and FTP servers and be able to post new content to Libsyn. Thank you for your patience and support of Libsyn while we work to improve our user’s experience.
We’d like to take a minute to thank our users for their continued support. As many of you have noticed, we’ve been working to transition all Libsyn podcasters to the new libsyn3 publishing platform. We’ve reached a benchmark in this process — as of 2/25/2011, we plan to discontinue the legacy Libsyn platform.
All accounts have been migrated to the new libsyn3 platform. You should have received a welcome email with information on logging into your account on the libsyn3 platform. We are looking forward to all of our producers enjoying the great features of libsyn3.
We have received numerous reports of specific tags in the RSS feeds not populating properly such as category and language. We have verified this issue and are currently working to get this rectified as soon as possible. Updates will be posted here as they come in.
UPDATE – 2/18/11 – 5 PM EST – The missing category field has been fixed
We received reports of intermittent login issues for a brief time period. This issue has been resolved, and all system features are now available. We apologize for any inconvenience the issue might have caused. Please email firstname.lastname@example.org if you have any questions.
We are receiving reports of problems with files archiving automatically which we have verified. We are working to have this issue rectified as quickly as possible and apologize for the inconvenience. Updates will be posted here as they are received.
As always, please feel free to contact email@example.com with any questions or concerns.
UPDATE: We have confirmed that archiving has now been rectified. Files that were previously not archived and should have been have now been archived. We thank you for your patience in this matter.