Legacy Stats Update

At the end of 2017 we rolled out our new stats interface backed by an entirely new stats system – new stats FAQ.  After the new system was launched we continued to process data through the legacy system to allow for direct comparisons during the month of December between the old numbers and new numbers.  Today we have stopped processing data through the legacy system, this means that while all existing data in the legacy system will remain accessible you will no longer see numbers there update.

November 8, 2017 – Stats Processing Delay & Display Issue

[1:40 PM EST] – Stats processing is currently running ~3 hour behind and is paused at the moment.  You may also notice that the display of stats information in the Libsyn Dashboard is loading intermittently.  We’ll update this post as things get back to normal.

[4 PM EST] – Stats processing is running again but is still several hours behind.  We’ll continue to post updates until it’s caught up.  Stats display has been functioning normally the past hour or so now and we’ll continue to monitor that as well.

[6:30 PM EST] – Stats processing is slowly catching up and is down to being about 2 hours behind now.  We’ll continue to post updates until it’s completely caught back up.

[11 PM EST] – Stats processing has been fully caught up for over an hour now and is continuing to function normally.

October 25, 2017 – Stats Processing Paused

[9:45 AM EST] – Stats processing is currently paused again, we apologize for the inconvenience and will post an update when processing has been restarted again.

[10:30 AM EST] – Stats display currently disabled as well, we will continue to post updates.

[12 PM EST] – Stats processing is running again and stats display should be back online shortly.

[12:30 PM EST] – Stats display is now back on and processing is continuing to run.  We’ll update this post when it’s fully caught up again.

[2:45 PM EST] – Stats processing is fully caught up again at this time.

Stats Processing Delay – October 15, 2017

[11:30 PM EST] – Our stats processing system is currently running slower than normal, this is causing delays in user stats updating (including causing newly released episodes to not appear in stats) as the system is running behind.  It’s currently approximately 4 hours behind and we are investigating what is causing the slowdown, leading to the backlog building up.

[Oct. 16, 2017 – 9:45 AM EST] – Stats processing is running normally again and has been all caught up for several hours now.  We’ll continue to monitor it to see if any further slowdowns occur.

Service Accessibility Issues

We are currently experiencing servicing issues with a subset of our servers which may affect media and asset delivery, as well as access to other services such as logging into the Libsyn dashboard.

Our server team is working to isolate and resolve this issue as quickly as possible. Additional updates will be posted as they become available.

Update 6:00pm – Most services and content delivery should be back to normal, however, there may still be a delay in new releases being released.

Update 6:37pm – New releases should now be releasing properly as well. We are still closely monitoring the system to ensure all systems continue to operate correctly.

Update 7:17pm – At this time, all systems are functioning normally. Please reach out to support@libsyn.com with any questions. We thank you for your patience.