[8AM EST] – Our FTP server is currently experiencing connectivity issues and will be unavailable for most users. We’re working with our provider where the FTP server is hosted and will post an update when we hear back from them.
[11AM EST] – The network switch connected to our cabinet failed and has been replaced, the FTP server is back up and running normally again now.
[11:30AM EST] – We’re doing some maintenance on our stats system today. Stats processing is currently paused we’ll update this post as our work progresses.
[2 PM EST] – Stats processing is running again now, we’ll update this post once it’s fully caught up.
[4 PM EST] – Stats processing is fully caught up at this time. Today’s maintenance brought additional hardware online to our stats processing to improve performance and support our continued growth. Thanks for your patience.
[11AM EST] – We’re seeing uploads be slow and sometimes fail to one of our cloud storage providers. We’ve opened a ticket with them and they are aware of the problem and have engineers working on it. You’ll see this as the ‘processing’ step of uploads takes longer than normal and may fail. We’ll update this post when we get an update from our provider.
[12:45PM EST] – The cloud storage provider is still working on the issue but at this time they haven’t provided any ETA on when it will be resolved.
[4PM EST] – Since our primary cloud storage provider is still having issues, we’ve removed them from our upload process at this time and our relying on our secondary cloud storage partner. We’ve verified that uploads are functioning normally again with this change in place.
[10AM EST] – We’re conducting maintenance on our stats system today. The purpose of this is to add additional hardware to our stats cluster, this will improve the performance of both processing and display of stats. Stats processing is currently paused and the display of stats in the dashboard may become unavailable at times. We’ll update this post throughout the day with updates on our progress.
[3PM EST] – The maintenance is progressing and is nearly completed at this time. We’ll post another update when stats processing has resumed.
[4PM EST] – Stats processing has resumed now and is functioning normally. We expect stats to catch up sometime late night or early tomorrow morning.
[7:30 AM EST] – We’re doing some maintenance on our stats systems today, during this time stats processing is paused. We’ll update this post as the work progresses.
[10 AM EST] – Stats processing has been re-started at this time, we’ll update this post when stats processing is fully caught up.
[2:30 PM EST] – At this time stats processing is fully caught up and continues to run normally.
[12:50 PM] – We’re experiencing issues uploading to one of our cloud storage partners. This will result in uploads failing at the ‘processing’ step. We’ve opened a ticket with them and will update this post when we know more.
[1:15 PM] – We believe the issue has been resolved, we’ll continue to monitor the situation.
9:25AM EST – We’re aware of and are investigating issues with episodes and content not being properly published and released. We’ll post an update when we know more.
[UPDATE 9:45AM EST] – We have episodes releasing again now, there is quite a backlog though so it may take a little while to catch up.
[UPDATE 10:20AM EST] – We’re about halfway through the backlog of episodes at this point.
[UPDATE 10:35AM EST] – We’ve now finished processing and releasing the backlog of episodes. The releasing processing is running normally again at this time.
[5PM EST] –We’re seeing upload issues to one of our cloud storage partners. This may lead to the ‘processing’ step during uploads to be extremely long and possibly error out. If you need to get your file up ASAP we’d recommend uploading via FTP. Otherwise please bear with us as we have reached out to the cloud storage partner in question and are waiting to hear back from them.
[7PM EST] – We haven’t seen any upload failures to our cloud storage partner for approximately the past 10 minutes. They have since confirmed that they believe the issue to be resolved.
12 PM EST – We’re doing some maintenance on our stats system today. Stats processing is currently paused and access to the stats through the interface may be slow or unavailable. We’ll post further updates as our work progresses.
3:15 PM EST – We’ve finished the stats maintenance. Stats processing is running again and will catch up over the course of the evening.
The iTunes team is aware of delays with the iTunes store updating with new and changed content. If new content is released on your RSS feed, the iTunes store may not update within the typical 24 hour time frame.
Subscribers still are able to access your content. This only affects the iTunes store.
If you find your show as not updating properly, first make sure your feed is in good working order. Follow the steps found here.
If your feed is in good working order, please contact the iTunes team directly at podcastssupport@apple.com. Make sure to provide the URL to your show in the iTunes store and note that you are missing an episode. They have requested producers contact them directly as their team can force through changes and updates. It also allows them to track the issue so their engineers can locate and correct the problem.
Feel free to reach out to our support staff with any questions at support@libsyn.com.
