12 PM EST – Stats processing is currently paused while we perform some maintenance on the processing systems. We’ll update this post once processing has been restarted.
3:45 PM EST – Stats processing is still paused, we’ll update this post again in a few hours with another update.
8 PM EST – We’re still working on getting processing back up and running. We’ll continue to post updates, we appreciate your patience.
January 22, 10 AM EST – Stats processing has started again, we apologize for the extended delay. We will update this post throughout the day until stats processing has fully caught up.
2 PM EST – Stats processing has finished processing all logs from the 21st and is now working through today’s backlog.
8 PM EST – Stats processing is still catching up and is currently about 75% through the backlog from today.
January 23, 8 AM EST – Stats processing has been fully caught up for several hours and continues to function normally.
3:15 AM EST – Our FTP system is currently offline and is undergoing emergency maintenance, we will update this post with progress as we work on the issue.
UPDATE – 9AM EST – We are still working on this, our apologies for the extended downtime of our FTP server. If you need to publish immediately please do so through the web interface.
UPDATE – 10:30AM EST – FTP is back up and running normally now.
Our primary data center provider has let us know that they will be performing network maintenance this Sunday, January 3rd from 3AM to 5AM. This will be to complete the part of the work they didn’t finish during the last window on Dec. 27th. We are expecting a few minutes of downtime due to this maintenance.
We’ve received notice from our primary data center provider that they will be performing maintenance on their network on December 27th between 3AM and 6AM EST. During that time window you may see brief periods of downtime. We will update this post if anything changes with the schedule.
UPDATE 12/27 7AM: They were only able to complete about half of the work in the 3 hr time window. We experienced no downtime with this part of the work. They will need to schedule another window to complete the work. We’ll put up a new post when we have further information.
On behalf of the team here at Libsyn we wish everyone a Happy Holidays and a Happy New Year!
Our support team will have the day off on 12/25 and also New Years Day 1/1. Between the 25th and 1st we’ll be working with a reduced support staff. Please be understanding if ticket response times are higher than normal during that time. Members of our admin team will be on-call to handle any urgent system-wide issues.
We have received reports from some producers that episodes published to their RSS feeds were available to subscribers, but not available on the iTunes store (even if subsequent posts were fully available). This appears to affect a small number of producers who published content on or around November 10th.
iTunes has confirmed this as a known issue with feeds from multiple providers, their engineers are working on a resolution. There currently is no ETA on resolution from their team.
If your show is otherwise working fine but you have found that an episode published around that time frame is missing from the iTunes store, please contact our support team at firstname.lastname@example.org.
It has come to our attention that many producers are experiencing delays in their shows updating with new episodes in the iTunes store. We have been in touch with iTunes and they are aware of the issue and are working on a correction.
To clarify, this only affects the listing in the store. It does not affect subscribers. Subscribers always have access to content released to your feed immediately on release.
This is not affecting all producers. If your show is taking longer than normal to update, there are a few items to check first:
If you have any questions, contact our friendly support staff at email@example.com.
UPDATE 11:40 AM 10/23/2015: It appears that the issues with updating content in the iTunes store has been resolved. If you are still having issues, double check on the bullet points above, and contact firstname.lastname@example.org with any questions.
We are doing some maintenance on the Libsyn platform today at approximately 11AM EST. We expect this to be a very short window of 5 minutes but may take up to 20 minutes. During this time we will put the system into maintenance mode so you will be unable to login to your accounts. All other parts of the system will continue to function as normal, including rss feeds, blog pages, media delivery and our html5-player. We will update this post when the maintenance begins.
UPDATE 11:04 AM EST – We have started the maintenance and have disabled the ability to login. We’ll update this post when we are finished.
UPDATE 11:34 AM EST – The maintenance has been completed at this time
One of our stats processing jobs failed yesterday evening and didn’t restart correctly. We have fixed that problem and verified that logs are processing normally again. We will update this post when stats processing is fully caught up.
UPDATE – Sept. 5 – 11:30AM EST – Our stats system has now finished processing all logs from September 4th and has started on the logs from today. We’ll post another update when stats are fully caught up.
UPDATE – Sept. 5 – 3:45PM EST – The stats processing system is now fully caught up and is continuing to function normally.