Blog - Latest News

June 7, 2016
07 Jun 2016

Delays in the iTunes Store

The iTunes team is aware of delays with the iTunes store updating with new and changed content. If new content is released on your RSS feed, the iTunes store may not update within the typical 24 hour time frame.

Subscribers still are able to access your content. This only affects the iTunes store.

If you find your show as not updating properly, first make sure your feed is in good working order. Follow the steps found here.

If your feed is in good working order, please contact the iTunes team directly at podcastssupport@apple.com. Make sure to provide the URL to your show in the iTunes store and note that you are missing an episode. They have requested producers contact them directly as their team can force through changes and updates. It also allows them to track the issue so their engineers can locate and correct the problem.

Feel free to reach out to our support staff with any questions at support@libsyn.com.

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May 26, 2016
26 May 2016

Libsyn.com Site Temporarily Unavailable

We are aware of issues affecting the Libsyn.com front facing site that may cause the site to be unavailable off and on. We are working to correct the issue as soon as possible.

Note this only affects libsyn.com. It does not affect any of our services or the ability to login to your account. Libsyn.com accounts can log in here:

http://login.libsyn.com

Pro network logins can proceed through their network login page.

Any questions can be forwarded along to support@libsyn.com. We thank you for your patience.

UPDATE 5:55pm – The site is operating normally at this time. Any concerns can be forwarded to support@libsyn.com.

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April 18, 2016
18 Apr 2016

Google Play Music Announces Podcast Directory Now Live

You may recall that in the Fall of 2015, Google announced podcasts coming to Google Play Music. The new feature is now live and available through Google Play Music on the web, and is rolling out to Android devices.

We have put together a list of questions Podcasters may have regarding submissions and how to promote their show using Google Play Music. Find the FAQ here.

For a step by step walkthrough of submitting your show to the Google Play Music directory, click here.

If you have any questions, feel free to reach out to our friendly support staff at support@libsyn.com.

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March 23, 2016
23 Mar 2016

Possible Delays in Stats Updates

Our team is aware of a potential issue causing stats delivery to be delayed. We are investigating and will keep this post updated.

UPDATE 12 PM EST – Stats processing is currently stopped, we are working to resolve the issue and will post further updates as progress is made.

UPDATE 3:30 PM EST – We are getting closer to having stats processing back up and running.  We will post another update soon.

UPDATE 5:30 PM EST – Stats processing has been started again and will process the logs in the order of oldest to newest.  We’ll post another update once the stats have fully caught up.

UPDATE March 24 12AM EST – Stats processing is taking longer to catch up then we anticipated it is however still progressing.  We expect to be finished processing logs from the 23rd in the next 3-4 hours.

UPDATE March 24 10AM EST – Stats processing fully caught up earlier this morning and is continuing to run normally.

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March 3, 2016
03 Mar 2016

iTunes Update Delays

iTunes has confirmed delays with regards to having content appear in the iTunes store. It is important to note that while episodes may not appear in the iTunes store, content is still available to subscribers.

The iTunes team is working on a solution and once a solution is pushed out, the store should update normally.

If you have any questions regarding the iTunes store, please reach out to the iTunes support team. You can also contact our support team at support@libsyn.com.

UPDATE 3/4/2016: We have heard from the iTunes team that they believe this issue is rectified. If you believe you are still being delayed longer than the standard 24 hours, please reach out to theiTunes support team or to support@libsyn.com.

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February 25, 2016
25 Feb 2016

Upload Issues

2:45 PM EST – We’re currently aware of issues with uploading and have temporarily disabled uploads while we look into the issue.

UPDATE 3PM EST – The provider where our main storage devices are is experiencing some network issues, we are currently trying to route around the provider causing the issues.

UPDATE 3:10 PM EST – We’ve re-enabled uploads at this time and will continue to monitor the situation closely.

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February 16, 2016
16 Feb 2016

iTunes is Changing Their Submission Process

iTunes is making changes to their submission process, using a dashboard via a web browser instead of doing so through the iTunes desktop application. To see all the current details, visit the blog post found here.

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January 21, 2016
21 Jan 2016

Stats Processing Paused

12 PM EST – Stats processing is currently paused while we perform some maintenance on the processing systems.  We’ll update this post once processing has been restarted.

3:45 PM EST – Stats processing is still paused, we’ll update this post again in a few hours with another update.

8 PM EST – We’re still working on getting processing back up and running.  We’ll continue to post updates, we appreciate your patience.

January 22, 10 AM EST – Stats processing has started again, we apologize for the extended delay.  We will update this post throughout the day until stats processing has fully caught up.

2 PM EST – Stats processing has finished processing all logs from the 21st and is now working through today’s backlog.

8 PM EST – Stats processing is still catching up and is currently about 75% through the backlog from today.

January 23, 8 AM EST – Stats processing has been fully caught up for several hours and continues to function normally.

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January 5, 2016
05 Jan 2016

FTP Issues

3:15 AM EST – Our FTP system is currently offline and is undergoing emergency maintenance, we will update this post with progress as we work on the issue.

UPDATE – 9AM EST – We are still working on this, our apologies for the extended downtime of our FTP server.  If you need to publish immediately please do so through the web interface.

UPDATE – 10:30AM EST – FTP is back up and running normally now.

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January 2, 2016
02 Jan 2016

Network Maintenance – January 3rd 3AM – 5AM EST

Our primary data center provider has let us know that they will be performing network maintenance this Sunday, January 3rd from 3AM to 5AM.  This will be to complete the part of the work they didn’t finish during the last window on Dec. 27th.  We are expecting a few minutes of downtime due to this maintenance.

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