Latency for Subscribers Via iTunes

It has come to our attention that there are issues and latency for subscribers to any RSS feed (Libsyn and non-Libsyn hosted) in the iTunes store. This can cause delays in accessing content for new subscribers as well as obtaining new posts from existing subscribers.

We have reached out to iTunes and are currently waiting a response. We will update this post with new information as it comes across.

UPDATE 10/4/2016 9:13am: iTunes is aware of the issue and are working to resolve the latency issues. The issue is still ongoing and intermittent.

UPDATE 10/5/2016 12:06pm: iTunes has continued to investigate intermittent delays, however, the issue seems to have alleviated at this time. If you continue to experience issues subscribing to a show, please contact support@libsyn.com.

September 19, 2016 – Stats Maintenance

[11:30AM EST] – We’re doing some maintenance on our stats system today.  Stats processing is currently paused we’ll update this post as our work progresses.

[2 PM EST] – Stats processing is running again now, we’ll update this post once it’s fully caught up.

[4 PM EST] – Stats processing is fully caught up at this time.  Today’s maintenance brought additional hardware online to our stats processing to improve performance and support our continued growth.  Thanks for your patience.

August 24, 2016 – Stats Maintenance

[10AM EST] – We’re conducting maintenance on our stats system today.  The purpose of this is to add additional hardware to our stats cluster, this will improve the performance of both processing and display of stats.  Stats processing is currently paused and the display of stats in the dashboard may become unavailable at times.  We’ll update this post throughout the day with updates on our progress.

[3PM EST] – The maintenance is progressing and is nearly completed at this time.  We’ll post another update when stats processing has resumed.

[4PM EST] – Stats processing has resumed now and is functioning normally.  We expect stats to catch up sometime late night or early tomorrow morning.

July 21, 2016 – Upload Issues

[12:50 PM] – We’re experiencing issues uploading to one of our cloud storage partners.  This will result in uploads failing at the ‘processing’ step.  We’ve opened a ticket with them and will update this post when we know more.

[1:15 PM] – We believe the issue has been resolved, we’ll continue to monitor the situation.

July 6, 2016 – Upload Issues

[5PM EST] –We’re seeing upload issues to one of our cloud storage partners.  This may lead to the ‘processing’ step during uploads to be extremely long and possibly error out.  If you need to get your file up ASAP we’d recommend uploading via FTP.  Otherwise please bear with us as we have reached out to the cloud storage partner in question and are waiting to hear back from them.

[7PM EST] – We haven’t seen any upload failures to our cloud storage partner for approximately the past 10 minutes.  They have since confirmed that they believe the issue to be resolved.