Blog - Latest News

May 9, 2017
09 May 2017

Database Maintenance – Tuesday May 9th @ 2PM EST

We’ll be performing maintenance on our database systems at 2PM EST today.  We expect this window to be very short but to avoid any issues we will be putting the system into maintenance mode during this time.

[2PM EST] – The system is now in maintenance mode.  We’ll post an update when the work has been completed.
[2:10PM EST] – This maintenance has been completed and the system is now running normally again.  Thanks for your patience and we apologize for the short notice.

in Announcements, Support /by /#permalink
March 20, 2017
20 Mar 2017

Database Maintenance – Wednesday – March 22nd

We’ll be performing some maintenance on our main database cluster at 9AM EST on Wednesday March 22nd.  During this maintenance period we will be putting the system into maintenance mode.  This will prevent access to the publishing platform and will delay the release of any scheduled episodes until after the system is brought back out of maintenance mode.  The serving of media files, RSS feeds, webpages and our web player will continue to operate normally.

[March 22nd, 9AM EST] – This maintenance has begun and the publishing system is currently in maintenance mode.  We’ll update this post as the work progresses.
[March 22nd, 9:30AM EST] – We’ve finished this work and will be bringing the system out of maintenance mode momentarily.
[March 22nd, 10:00AM EST] – All systems are running normally and stats processing which was paused during the maintenance will be caught up in the next hour.

in Announcements /by /#permalink
March 14, 2017
14 Mar 2017

March 14, 2017 – Publishing Temporarily Unavailable

Our team has located and is isolating issues regarding publishing of new content and accessing of the Libsyn dashboard. These issues were caused by a severe system delay on our back end. As these issues would cause errors in publishing of new content, we’ve enacted our maintenance mode to prevent errored posts while we work to correct the issue. Logins to the dashboard are currently, also, unavailable.

It is important to note that all content delivery is still functioning normally. This only affects publishing of new content.

All additional details will be updated on this post as they come in. We thank you for your patience.

Update 10:15am Eastern: The system has been pulled out of maintenance mode. However, stats processing is still temporarily disabled. Please note, stats are not lost during this time, they simply are paused for processing and delivery. Additional details will be posted as they become available.

Update 10:46am Eastern: Stats processing has been re-enabled, allowing download numbers to be processed and delivered. Please allow some time for processing and delivery to catch up, you may notice a delay in numbers appearing in your stats during this time.

in Support /by /#permalink
January 9, 2017
09 Jan 2017

January 9th, 2017 – Stats Delay

[6PM EST] – Our stats processing is currently running slower than normal and is several hours behind at this time.  We’re investigating the cause and will work towards a solution as quickly as possible.

[10PM EST] – We believe the stats processing speed has stabilized now and is running between 2-3 hours behind.  We’re planning to roll out some changes tomorrow morning to help get it running at it’s normal speed again.  We’ll post another update at that time.  We appreciate your patience.

[January 10, 10AM EST] – We have rolled out a change this morning and are seeing stats processing times return to normal.  It will take several hours for it to catch up completely and we’ll post another update at that time.

[January 10, 3:30PM EST] – Stats processing has fully caught up and continues to run as it’s normal speed.

in Support /by /#permalink
January 4, 2017
04 Jan 2017

January 4, 2017 – Stats Processing Delay

[9:30 AM EST] – This morning we discovered that one of our stats processing jobs became stuck ~9 hours ago and failed to restart correctly.  We have restarted the process and confirmed that stats processing is running normally again.  We expect the stats processing to catch up over the next 4-5 hours.  We’ll post an update when the processing is fully caught up again.

[4:45 PM EST] – Stats processing is now fully caught up and continues to work normally.

in Support /by /#permalink
December 23, 2016
23 Dec 2016

Happy Holidays & Holiday Support Hours

Hello,

From all of us here at Libsyn we want to wish you all a happy holidays and happy new year!  In observance of the holidays our offices will be closed on December 26 & January 2nd.  From December 27-30 our support staff will be working on a reduced schedule so please be patient and expect longer than normal ticket response times.

– The Libsyn Team

in Announcements /by /#permalink
November 21, 2016
21 Nov 2016

November 21, 2016 – Connectivity Issues

One of the network providers our data center uses is having issues on their network within the UK and elsewhere in Europe this morning.  We’ve had our data center disable that provider for the time being.  This should resolve any connectivity issues users were having.  If you are still having troubles connecting to our services please email support.

in Support /by /#permalink
October 3, 2016
03 Oct 2016

Latency for Subscribers Via iTunes

It has come to our attention that there are issues and latency for subscribers to any RSS feed (Libsyn and non-Libsyn hosted) in the iTunes store. This can cause delays in accessing content for new subscribers as well as obtaining new posts from existing subscribers.

We have reached out to iTunes and are currently waiting a response. We will update this post with new information as it comes across.

UPDATE 10/4/2016 9:13am: iTunes is aware of the issue and are working to resolve the latency issues. The issue is still ongoing and intermittent.

UPDATE 10/5/2016 12:06pm: iTunes has continued to investigate intermittent delays, however, the issue seems to have alleviated at this time. If you continue to experience issues subscribing to a show, please contact support@libsyn.com.

 

in Support /by /#permalink
September 30, 2016
30 Sep 2016

September 30, 2016 – FTP Connectivity Issues

[8AM EST] – Our FTP server is currently experiencing connectivity issues and will be unavailable for most users.  We’re working with our provider where the FTP server is hosted and will post an update when we hear back from them.

[11AM EST] – The network switch connected to our cabinet failed and has been replaced, the FTP server is back up and running normally again now.

in Support /by /#permalink
September 19, 2016
19 Sep 2016

September 19, 2016 – Stats Maintenance

[11:30AM EST] – We’re doing some maintenance on our stats system today.  Stats processing is currently paused we’ll update this post as our work progresses.

[2 PM EST] – Stats processing is running again now, we’ll update this post once it’s fully caught up.

[4 PM EST] – Stats processing is fully caught up at this time.  Today’s maintenance brought additional hardware online to our stats processing to improve performance and support our continued growth.  Thanks for your patience.

in Announcements, Support /by /#permalink
© Copyright - Libsyn Support