[7:30 AM EST] – We’re doing some maintenance on our stats systems today, during this time stats processing is paused. We’ll update this post as the work progresses.
[10 AM EST] – Stats processing has been re-started at this time, we’ll update this post when stats processing is fully caught up.
[2:30 PM EST] – At this time stats processing is fully caught up and continues to run normally.
[12:50 PM] – We’re experiencing issues uploading to one of our cloud storage partners. This will result in uploads failing at the ‘processing’ step. We’ve opened a ticket with them and will update this post when we know more.
[1:15 PM] – We believe the issue has been resolved, we’ll continue to monitor the situation.
9:25AM EST – We’re aware of and are investigating issues with episodes and content not being properly published and released. We’ll post an update when we know more.
[UPDATE 9:45AM EST] – We have episodes releasing again now, there is quite a backlog though so it may take a little while to catch up.
[UPDATE 10:20AM EST] – We’re about halfway through the backlog of episodes at this point.
[UPDATE 10:35AM EST] – We’ve now finished processing and releasing the backlog of episodes. The releasing processing is running normally again at this time.
[5PM EST] –We’re seeing upload issues to one of our cloud storage partners. This may lead to the ‘processing’ step during uploads to be extremely long and possibly error out. If you need to get your file up ASAP we’d recommend uploading via FTP. Otherwise please bear with us as we have reached out to the cloud storage partner in question and are waiting to hear back from them.
[7PM EST] – We haven’t seen any upload failures to our cloud storage partner for approximately the past 10 minutes. They have since confirmed that they believe the issue to be resolved.
12 PM EST – We’re doing some maintenance on our stats system today. Stats processing is currently paused and access to the stats through the interface may be slow or unavailable. We’ll post further updates as our work progresses.
3:15 PM EST – We’ve finished the stats maintenance. Stats processing is running again and will catch up over the course of the evening.
The iTunes team is aware of delays with the iTunes store updating with new and changed content. If new content is released on your RSS feed, the iTunes store may not update within the typical 24 hour time frame.
Subscribers still are able to access your content. This only affects the iTunes store.
If you find your show as not updating properly, first make sure your feed is in good working order. Follow the steps found here.
If your feed is in good working order, please contact the iTunes team directly at podcastssupport@apple.com. Make sure to provide the URL to your show in the iTunes store and note that you are missing an episode. They have requested producers contact them directly as their team can force through changes and updates. It also allows them to track the issue so their engineers can locate and correct the problem.
Feel free to reach out to our support staff with any questions at support@libsyn.com.
We are aware of issues affecting the Libsyn.com front facing site that may cause the site to be unavailable off and on. We are working to correct the issue as soon as possible.
Note this only affects libsyn.com. It does not affect any of our services or the ability to login to your account. Libsyn.com accounts can log in here:
http://login.libsyn.com
Pro network logins can proceed through their network login page.
Any questions can be forwarded along to support@libsyn.com. We thank you for your patience.
UPDATE 5:55pm – The site is operating normally at this time. Any concerns can be forwarded to support@libsyn.com.
You may recall that in the Fall of 2015, Google announced podcasts coming to Google Play Music. The new feature is now live and available through Google Play Music on the web, and is rolling out to Android devices.
We have put together a list of questions Podcasters may have regarding submissions and how to promote their show using Google Play Music. Find the FAQ here.
For a step by step walkthrough of submitting your show to the Google Play Music directory, click here.
If you have any questions, feel free to reach out to our friendly support staff at support@libsyn.com.
Our team is aware of a potential issue causing stats delivery to be delayed. We are investigating and will keep this post updated.
UPDATE 12 PM EST – Stats processing is currently stopped, we are working to resolve the issue and will post further updates as progress is made.
UPDATE 3:30 PM EST – We are getting closer to having stats processing back up and running. We will post another update soon.
UPDATE 5:30 PM EST – Stats processing has been started again and will process the logs in the order of oldest to newest. We’ll post another update once the stats have fully caught up.
UPDATE March 24 12AM EST – Stats processing is taking longer to catch up then we anticipated it is however still progressing. We expect to be finished processing logs from the 23rd in the next 3-4 hours.
UPDATE March 24 10AM EST – Stats processing fully caught up earlier this morning and is continuing to run normally.
iTunes has confirmed delays with regards to having content appear in the iTunes store. It is important to note that while episodes may not appear in the iTunes store, content is still available to subscribers.
The iTunes team is working on a solution and once a solution is pushed out, the store should update normally.
If you have any questions regarding the iTunes store, please reach out to the iTunes support team. You can also contact our support team at support@libsyn.com.
UPDATE 3/4/2016: We have heard from the iTunes team that they believe this issue is rectified. If you believe you are still being delayed longer than the standard 24 hours, please reach out to theiTunes support team or to support@libsyn.com.
