iTunes Outages

After receiving some reports of trouble with the iTunes store, we reached out to the iTunes team and learned that the iTunes store and some related services are having some outage issues this morning. This may result in the iTunes store stating the store is unavailable during subscriptions or other ‘clicks’ inside the store.

Some of our users have also reported issues with artwork sporadically not appearing, which we believe to be related.

As we learn more or discover the issue to be resolved, we will update this post. In the meantime, please know that iTunes is aware and working to resolve the issue as soon as possible.

UPDATE – 4:30 PM EST – According to Apple’s status page the iTunes outage should be over now:  https://www.apple.com/support/systemstatus/

Player and MyLibsyn Issue

We’re currently investigating an issue preventing our HTML5 player and MyLibsyn logins from working correctly.  We’ll update this post when we have more details.

UPDATE 1:40 PM EST – This issue has now been resolved.  All Libsyn players are functioning normally again and logins to MyLibsyn (either through the website or mobile apps) are working again.  If you are still having issues with either one of those please contact support.

Scheduled Maintenance – January 27, 2015 – 11AM

We are doing an update to the Libsyn code base tomorrow that affects logins and sessions.  To avoid any users having issues we are going to put the system into Maintenance Mode during the update.  We’ll be putting the system into Maintenance Mode for approximately 10 minutes starting at 11AM EST tomorrow, January 27th to complete this update.  We’ll create a new post tomorrow when we being the work and will update it when the work is completed.

Upload Issues

[4PM EST] – We’re currently aware some users are experiencing issues uploading new content.  Our main servers and our storage servers are located in different locations.  Right now there is an issue with one of the providers being used to transfer data between those locations.  This is resulting in slow speeds, causing the “processing” step during uploading to take longer than normal and is resulting in a generic error message for some users.  We are looking at getting the route forced to another provider and will update this post when that’s completed.

In the meantime we highly recommend you upload your content via FTP as the FTP server is located in the exact same location as the storage servers.  If you need help uploading via FTP please see our guide:  http://support.libsyn.com/faqs/uploading-with-ftp/http://support.libsyn.com/faqs/uploading-with-ftp

[UPDATE 4:35PM EST] – We have been able to force the traffic between our main servers and our storage servers over a different provider.  We are seeing significantly faster speeds and this should resolve any upload issues users were experiencing.

Stats Processing Delay

Very early this morning our stats processing fell behind due to a failure in one of the processing jobs.  We have resolved the issue and stats are process normally again now.  Stats processing is currently approximately 10 hours behind and we expect it to be fully caught up within the next 3-4 hours.  We’ll update this post when the stats are fully caught up.

UPDATE – November 1st – 5PM EST – The stats processing is going a little slower than expected we currently estimate another 2-3 hours before everything is caught up again.  We apologize for the delay and will post another update when stats are fully up-to-date again.

UPDATE – November 1st – 8PM EST – Stats processing is completely caught up now and is continuing to run normally.